The delivery lets this company down. Despite confirming that the courier was to call me before he delivered my rug, I came home to find the rug propped up against my front door. No phone call, no paperwork or calling card and so I don't even know who the couriers are, and so not signed for. The website states all items must be signed for or a card will be left to arrange re-delivery. Anyone could have taken the rug from where it had been left or I could have just told them that it hadn't been delivered as there is no proof of delivery. This is the second time this has happened, and whilst the quality of the rugs are good, it could be a bit hit and miss whether you get your rug at all. Because of this, I doubt if I will use them again.