The purchase of the rug was straightforward and it was delivered quite promptly. However, when opened, the rug had not been rolled properly and was folded at one end leaving deep indentations across the one end of the rug and the pile had also been pushed back across the end of the rug, exposing the hessian. I called customer services and was asked to send evidential photographs. This I did via email on 6 October. It is now 14 October and I haven't heard anything....not even an acknowledgement of my email. Very poor customer service!!
7 years ago
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