I was sent the wrong colour rug. I called rug seller as soon as the rug arrived because I noticed the code on the rug was different to what I had expected. I was however notified via email that this rug was the one I had ordered. But it was in fact completely the wrong colour. I was offered no other option. A refund was dependent on the manufacturer! I found that absurd. Also no one bothered asking me if I would be interested in getting hold of the right coloured rug. It seemed like my custom wasn't required at all.
7 years ago
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