They Didn't bother being diligent with stock taking thus took my money for a carpet not available for 3 months ! To add to that they didn't actually contact me until and only after I had to chase them after being kept waiting by them " in the dark " and when they did actually start communicating they failed to properly understand the gravity of their failure to take responsibility nor understand the appearance of their poor service, inefficiency and chaotic conduct - worse they continuously wrote with empty hollow excuses; For example I paid with pay pal. Their resoinse to taking money for a carpet not in stock was they take the money so as to not retain card details on file! They do not have my card details. This firm sadly displayed an extraordinary Ineptitude. The management still haven't contacted me to enquire how I wish to procced given they still have my money but I don't have a completed order ! pity because I had high hopes with this rug " seller " and intended to buy more rugs ....I can live with one off mistakes but when you see the emails, they reveal a " laid back" and perpetual excuses attitude which is painfully unprofessional.