The rug arrived promptly and was of good quality, however, it did not fit our colour scheme as this is difficult to judge online. What we hadn't realised was that we had to return the rug at our expense via courier organised by ourselves which is costly and time consuming. As the company is an online retailer we feel this should not be the case as obviously it is difficult to match colours exactly when you are only seeing them on a computer screen. It should be much clearer from the outset what the returns policy is. You are only given 48 hours to advise the company of your wish to return the item and our first email did not receive a response so I had to email for a second time. We would not order again from this company due to its returns policy.