If I could give a minus score I would and although the staff at The Rug Seller tried their hardest to rectify mistake after mistake I question their judgement when they employ a courier service who are unable to deliver on time, provide incorrect information and are impossible to pin down. My item never arrived on time even though I paid extra for an a.m delivery on a certain day, then I asked for a refund only to have my item turn up 3 days later. The courier company were shockingly bad, didn't even attempt to knock on my door, instead they just left my item in a communal corridor and signed for it themselves. I then had to arrange for another job so my item could be collected and then returned, and again I waited all day and no one collected, instead they arrived without any paperwork in the evening the next day. Awful service!!!