I ordered a rug which arrived with significantly different colours than on the website. When it came to return the item it was extremely unclear how to do so and given the difficulty and a busy start to the year we were slow to return it. We now find that we are only eligible for a credit note as apparently we should have notified within 48 hours if the rug was unsuitable and returned within 14 days. Given these days of Internet shopping I feel these conditions are draconian and would not recommend this company.
10 years ago
The Rug Seller Ltd has a
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