The actual rug I ordered should have been £110 so I assumed from the price and description that it would be a nice, heavy, quality rug. In reality, I could pick it up with two fingers and the rug was all curled up at the sides. No way was the price reflected in the quality. I therefore arranged a return but unfortunately, the courier didn't turn up. I am pleased to say however that customer service dealt with this matter brilliantly and swiftly which made up for the inconvenience and disappointment of the actual rug itself.
5 years ago
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