The product is fine but the delivery service was diabolical - on the first delivery day I was given an estimated slot but delivery was attempted several hours early, after which I received a text saying my delivery would be with me shortly but no further attempt to deliver was made - then it was dishonestly entered into the system as having been attempted during the given slot. Response from customer service regarding when I might expect delivery after this was grossly inadequate and dismissive. Three days later the driver literally dumped the (very large) rug on my doorstep and walked off without ringing the bell. Unfortunately, I have had a very poor experience of The Rug Seller and UKMail and would not use again (same products available all over the web - take your chances elsewhere!)