Was very disapointed , with the lack of communiation ! Had a delievery for friday and i took the day off work , waited the whole day and at 5 pm rang up to see how long it was going to take. Was told that my rug was one of the rugs that didnt turn up In the delievery and someone was supose to ring me to inform me the day before! I was really angry that i was not told and then to take the day off work, i was not happy at all. But eventually did get the rug on a tuesday , and again nothing was said to me when the deluevery would come . Luckily someone was home !! But i did get s discount of £5 because i found the rug cheaper else wer and they pricematched it.