The rug once it arrived was lovely, i give it 10/10 for quality and style. However customer service and communication was very poor indeed. I communicated by both email and mobile. My initial email was answered then 3 further emails and 4 further calls were not answered. I was put to BT call minder, which was full and i could not leave a message. I managed to speak to Martin on 11th June, who sorted out the issue and promised my rug would be despatched and a conformation email would be sent. My rug arrived the following week. I realise covid has caused problems for business. However, communicating with customers is important. If i had been given the correct info on my first contact; i would not have needed to chase rug seller for info. I would have been happy to wait as long as it took for delivery. Its the lack of customer service that causes me to give a low. Other companies have managed to communicate through this pandemic. Keeping customers informed can only be a good thing.