Recently we purchased a range of salt water fish exceeding $500 worth of value. Not for the first time, again we have experienced a devastating outcome, loosing the entire colony, within 5 days of bringing them home, to White Spot. Unfortunately, this was also the case for our first batch, which you kindly replaced. On this occasion, it was evident within the moment they were transferred into the tank under good lighting that one of the fish was carrying the White Spot disease. Our current satisfaction is very low, and would like to have a response in how we could be compensated for purchasing diseased stock. Water quality is perfect and has been proven in store. I still have starfish and live coral in the tank. I have photos which prove the timeline of what happened and I'm happy to send them through to you. Hope to hear back from you promptly.
4 weeks ago
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