Telephoned to place an order. Had to make sure I was purchasing the right jaws for my chuck. I was made to feel as though I should order on line. I ordered the items and was given a price. Upon querying the price I was told it was plus VAT. (only later at home did I see that prices were plus VAT which was stated at the bottom of the long page) Upon asking for a total the Gent said "well you can see the prices on the page" Well I could not as I do not have internet at work. He then said "well about £150, now your bankrupt" Nothing wrong with the jaws I ordered, just the attitude. Shall not be buying from that source again. .