I placed an order from the White Company on September 18th and never received the merchandise. I followed up numerous times and was eventually told that they would send a replacement order which again has never been received. It is now late December and again after numerous time reaching out, they indicated that they would just cancel the order and issue the $200.00 refund. A refund was never issued and none of the merchandise was ever received over a three month period. Customer Service representatives repeat the same script about how sorry they are about your disappointment, but there is never any resolution. It seems like the company is a scam that takes orders and payments but they never fulfill the orders. Their customer service responses are just a loop; however there is never any effective service. I am beyond disgusted at the company and service.