The White Company Reviews

Name: The White Company
Address: The White Company (London) LLP, 1 Derry Street, London
Rating: 2.12

2.1 Rating 266 Reviews

27 %

of reviewers recommend The White Company

2.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

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The White Company 1 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

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“I visited your Ringwood store on Monday upon entering your store, you are met with a clean tidy and lovely warm smell., to then be greeted by a very cheerful member of your staff who gave me some amazing present ideas , also ideas for myself I must say, you have a wonderful selection !!! Being of someone of the older generation, nothing was too much trouble for her. She made me feel very special so I would like this opportunity to say thank you to your staff member Rhianna I will certainly be recommending Ringwood branch to my friends and family after the wonderful service that I received from Rhianna”

Helpful Report

Posted 1 week ago

“Received a wedding gift, which was an oven shaped heart dish for the oven. The product cracked in the oven immediately and white company refuse to exchange it without our receipt. We don’t have this as it’s a gift. It’s clearly white company, new season and is faulty. Terrible customer service”

Helpful Report

Posted 1 week ago

“I wish I had read the reviews before purchasing my goods. I have never known such appalling service before when ordering online. I could go on and on, but I would only be saying the same as all the other people have experienced with their orders. Trading Standards need to know what is going on here.”

Helpful Report

Posted 3 weeks ago

“Canceled part of my order then never refunded me. Said that I received the items I never received and refunded me for the items I actually did receive. After saying it was an IT issue, it's my word against theirs on what their system says was delivered. Conveniently for them it was a cheaper refund than what I was actually owed. DO not trust them with refunds.”

Helpful Report

Posted 3 weeks ago

“After the first order was cancelled and a delay with refund, the second order was faulty. A replacement order can only be requested when they receive even though photos sent showing fault and they agreed it is a fault. No refund either. Another disappointing experience. I would definitely avoid shopping online The White Company is not what it used to be”

Helpful Report

Posted 1 month ago

“Same as all the other comments- Product did not arrive- checked on tracking and it said processing, Day 9 still no delivery and tracking says order placed but now its not processing. Customer service says it will now be delivered or cancelled!! This story looks like its repeating itself over and over. DO NOT ORDER FROM THIS COMPANY!!”

Helpful Report

Posted 1 month ago

“Order placed on 26th October is no longer showing as processing but item ordered Not sure what is going on with the order but was refused a refund as today is day 10 and the timeframe is 7-10 days for delivery even though it won’t be delivered today same day as order has not been processed or dispatched they still would not refund I would strongly advise to avoid online ordering”

Helpful Report

Posted 1 month ago

“My diffuser broke after a short time , customer services were not interested at all and 70 pounds is nit cheap , but I thought better of this company so I’m disgusted at their customer services , I just hope people will read this and not waste your money ; iv been told Asda do a dupe one that’s fantastic so save your money go to Asda . The white company does not deserve loyal customers”

Helpful Report

Posted 1 month ago

“Terrible. White company have no customer service.”

Helpful Report

Posted 1 month ago

“ZERO stars...this has been THE WORST online shopping experience I have ever had. Purchased a cashmere throw and 2 pairs of cashmere socks for a friend's 60th birthday present. I was informed after purchasing that they can not fulfil the company's promise of luxury gift wrapping. The present has been sent in 2 random packages (using Amazon delivery) with no gift receipt, no card and no wrapping. My friend hasn't even got the throw yet just a random parcel with socks. TERRIBLE customer service. I regret choosing The White Company it was a waste of time and money.”

Helpful Report

Posted 1 month ago

“I ordered 4 items only two items arrived missing to candle holders been trying to get in contact with someone on the phone is a nightmare! The Bromley branch I paid in store there’s no way of tracking items…. Really bad services lost a loyal customer for years!!!”

Helpful Report

Posted 1 month ago

“Items out of stock are showing as available on website allowing you to place order but in reality the items are not available but on order with supplier. Payment is taken and order shows as processing. Website has been updated to state they aim to deliver within 7-10 days but on day 6 and no option for next day delivery it is highly unlikely that the delivery will be within the timeframe. It is very disappointing that there are still so many problems placing an online order and store stock is limited”

Helpful Report

Posted 1 month ago

“Standard response from The White Company: I am sorry that you haven’t received an update about your order. Upon reviewing the order, I can see that your order is now with our distribution team, and we expect it to be delivered within 7-10 days. However, since we’ve moved to a new warehouse, there might be some delays. If your order doesn’t arrive within the promised timeframe, it will be placed in a queue for dispatch, and we’ll do our best to get it to you within an additional 72 hours. If it’s not dispatched by the end of that period, we will cancel the order and issue a refund.”

Helpful Report

Posted 1 month ago

“Problems are still very much there Online chat very contradictory and unhelpful Order still showing as processing day 5 and money taken on day 3 Looks like the order has been missed again Showing there are 70 in stock to order so cannot say they are sold out like last time What has happened to this company Does Mrs C Rucker know how bad customer service and ordering is and has been for sometime now It is a lottery as a different order was received next day delivery”

Helpful Report

Posted 1 month ago

“Dreadful service. A company with no flexibility, inability to answer telephone calls. No contact following complaints despite case being opened.”

Helpful Report

Posted 1 month ago

“Awful experience ordering online. It took them 10 working days to even process my order where they then realised they hadn’t one of the items left in stock. They shipped my order via royal mail but then i received an email the day of the delivery to state royal mail had returned my order to sender as the delivery address was incorrectly printed. I spoke to an advisor who i asked if the items could be delivered to my nearest store and i would collect them. I was promised an email later that day to state when this request had been processed. Never received an email back, just a refund. One of the WORST companies i have ever dealt with. Will not be shopping with them again.”

Helpful Report

Posted 2 months ago

“The White Company has lost any remaining reputation it has imo. Purchased a number of pillows 10 days ago. Chased the order only to be told if despatch went past 10 days my order would be instantly cancelled ( as if it was my fault!). Then received standard email asking if my query had been sorted. Spoke with WC customer services this morning who apologised and said she would sort it out and call me back. No call and now 2 automated emails saying my order is cancelled! Apparently this has been going on since March so no excuses for not having sorted out the new distribution centre by now. So angry.”

Helpful Report

Posted 2 months ago

“Terrible - My order was placed 8 days ago, no update and two phone calls later I am told that I have to wait 10 days before they will be able to update me and despite the items showing in stock, they may or may not be able to fulfil the order - I may receive it or it may be cancelled. Customer services are unable to determine whether it will or will not be fulfilled and in the meantime, I can't even cancel it, despite that being my right under consumer law. Then they hang up when asked what they intend to do about it.”

Helpful Report

Posted 2 months ago

“ATROCIOUS SERVICE. COMPANY DOES NOT HONOUR CONTRACT OF SALE OVER FAULTY GOODS AND THEY LIE ABOUT TRYING TO MAKE CONTACT. REGARDING STATEMENT BELOW RE HOW LONG DID THE COMPANY TAKE TO REPLY TO QUERY. THEY DIDN`T, DESPITE CONTACT BOTH BY PHONE AND ONLINE CHAT, TOTALLING APPROX 80 MINS AVOID USING THIS COMPANY!”

Helpful Report

Posted 2 months ago

“They breach trading standards by refusing to offer an allowance on faulty goods that your wish to keep. Never know any company to behave in this way. AVOID AT ALL COSTS!”

Helpful Report

Posted 2 months ago

The White Company is rated 2.1 based on 266 reviews