The White Company Reviews

Name: The White Company
Address: The White Company (London) LLP, 1 Derry Street, London
Rating: 2.03

2.0 Rating 301 Reviews

24 %

of reviewers recommend The White Company

2.0

Based on 301 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

Write Your review

Tell us how The White Company made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The White Company 1 star review on 3rd January 2025

Debbie

The White Company 4 star review on 28th December 2024

Sue

The White Company 1 star review on 3rd December 2024

Al T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After facing several frustrating setbacks, I eventually found a team that provided clear guidance and a well-organized approach. Their consistent updates and professional handling of the situation helped rebuild my confidence and made the entire process much easier to navigate.”

The White Company 1 star review on 13th March 2026

Helpful Report

Posted 3 days ago

“My Partner like a lot of ladies likes candles. In 5he past she has bought a few from the White company and they have been OK but grossly overpriced in my opinion. As a treat I bought her a mercury two wick fir candle from their local store in the january sales for £50. Initially it burned ok, we followed the instructions provided to the letter. But on the last occasion we used it it produced copious amounts of soot which caused stain damage to our kitchen. We contacted their customer care who were immediately very defencive, they refused to let us take it back to the store for an exchange or refund, and said they would carry out an investigation to ascertain what had gone wrong. They then wrote back very quickly by email and presented a number of guesses or opinions as fact and blamed the whole thing on us. Stating we had not followed the instructions. There are other online reports of this occurring with their candles and so they are obviously aware of the issue. But still choose to sell them to unsuspecting customers. Buyer beware when buying from this company.”

The White Company 1 star review on 15th January 2026

Helpful Report

Posted 2 months ago

“Awful company to deal with, placed an order online , took payment , no email to confirm order.waited 3 days and contacted them on web chat, they said would get back to me within 24 hours, never heard anything!!!!!”

Helpful Report

Posted 3 months ago

“Be very careful dealing with the White Company. A friend of mine gave me £200 of gift vouchers and they are refusing to honour them. Many people would call that THEFT or FRAUD. There is nothing on the vouchers about an expiry date. I thought the White Company could be trusted. Beware, they can’t be.”

Helpful Report

Posted 3 months ago

“Had a beautiful dressing gown from my daughter as a gift washed it for the first time ax the label stated and it came out like an old towel I was upset so took it to the store in Winchester who made me feel intimidated by saying I must have done something to make it like this . The manager said she’d had one for 8 years and it still looked new. I admitted I didn’t have a receipt as it was a gift and said I only wanted a replacement not a refund. They made me feel awful saying it had never happened before and I must have done something that she would have to keep it take pictures and send them to customer services to see what they said. That she’s never had any back and that they were made of good material it was so akward as she made me feel I was in the wrong despite me explaining I don’t normally bring things back but as it was a gift from my 12 year old and meant a lot to her I wanted to try. They keep it for 3 days before they phoned saying g they couldn’t do anything!!! And I had to call to let them know when I was in to collect it ! That she’d give me the number for customer services I explained I was working could she email it if I gave her my email she refused saying I’d have to look it up in the web I was upset I realised I could add it to my contacts which I did . I am really upset infact I was awake at 4 am worrying about the stupid dressing gown I know it’s a material object but it’s the principle and I thought they’d have excellent customer service ! I have called the number and the lady has given me a case number and I have to be humiliated again go into the store she said and get them to call head office while am there as she could see no record of the store contacting them ! What a mess”

Helpful Report

Posted 4 months ago

“Have had many beautiful items from The White Company and have always been very satisfied. However, in June I bought the Borg gilet with elasticated side ties. Looked gorgeous but have only worn it once, the ties loosen when worn and the back is shorter than the front. Sadly won’t be wearing it again as looks and feels very uncomfortable.”

Helpful Report

Posted 4 months ago

“The item I ordered was delivered late and then only because I ran to query it. I also paid for the gift packaging for a small bracelet. When it arrived it was a big box with just the bracelet chucked in the corner. I returned it to our local shop who refunded the cost of the bracelet but could not refund for the gift box or post and packing. I was also informed that this is the smallest size box they do. A fact not mentioned on the website and in fact pictures of the boxes do show a smaller box. The only good thing was when I complained to customer services they refunded the post and packing and for the gift box. However it was a very disappointing experience of the White Company and I am just relieved that I didn’t get this delivered direct to my friend.”

Helpful Report

Posted 4 months ago

“Terrible customer service full of promises!!! What happened to the white company from years ago?? I spoke to customer services several times and no one bothered to contact me back. I was your regular customer but I felt very disappointed last time I spoke to you.”

Helpful Report

Posted 4 months ago

“I ordered an item and have had exactly the same experience as another recent reviewer, in fact it could have been written by me. I still haven’t received my order, and when I contacted customer service, I was told they couldn’t confirm when, or even if, I would receive it. The response was, “You might receive it you might not you'll know in another 72 hrs.” I’m so disappointed, especially as I’ve ordered a lot from The White Company over the years and have always associated the brand with quality. What makes this situation even worse is that The White Company’s own stated values being "Passionate, Resourceful, Imaginative, Dedicated, and ensuring Everyone is valued" seem completely absent from my experience. The company also claims that “putting the customer at the heart of everything we do is a founding principle.” Sadly, my experience has been quite the opposite. If the company is currently experiencing difficulties in keeping up with orders or supply, it should be honest with customers and communicate this clearly in advance. Transparency and proactive communication would go a long way in maintaining trust and loyalty. When a customer is having a poor experience, your team should be focused on finding a solution, not responding with, “I don’t know,” and then following up with, “Is there anything else I can help you with today?” That approach isn’t great for the customer or the representative, as it leaves both feeling powerless and frustrated. At this point, The White Company has my money, yet I have no idea whether I will receive my order or a refund. That is simply unacceptable. The White Company, listen to the call, reflect on your values, and most importantly, reflect on the customer experience you are currently providing. You are great until things are not.”

Helpful Report

Posted 4 months ago

“Not Recommended. 1. Only part of my order arrived. After querying it they decided to cancel the remaining part. They did not offer a full refund, a replacement or explanation. On receiving the partial refund I contacted them. Eventually they offered a £5 gift voucher although I understand by law that if they cancel your order you are entitled to your money back, not a voucher. 2. I purchased the Egyptian Cotton Duvet cover and matching pillowcases 200 thread count. Lovely out of the packet but absolute NIGHMARE to iron. They remain crumpled-looking despite a steam ironing. So they will never look as they did when they were first unwrapped.”

Helpful Report

Posted 5 months ago

“Order not sent even when I telephoned 3 times to say I was going on holiday, they said they would send next day delivery but that didn’t happen. I ordered Lemon shower get and body lotion disappointed as it does not smell much of lemon 500ml so going to last a long time, texture of body lotion is nice.”

Helpful Report

Posted 5 months ago

“Money to spend. Gift vouchers to spend. Can never find anything to fit and flatter. Few tops/jackets/ coats from White Company to 5’ tall size 10 woman. Even t shirts not available unless you have perfect neck as neither high or low! No wonder collared t shirts such a basic!”

Helpful Report

Posted 5 months ago

Helpful Report

Posted 5 months ago

“Very disappointed with the large Helston chandelier. Extremely time consuming and difficult fitting the 800 glass rods. Electrician took 2 hours to put rods in place in one, and my husband has spent 4 hours so far and it is not complete. Reviews on White Company are 'selected'. Customer service/support very poor.”

Helpful Report

Posted 5 months ago

“We ordered a bed and realised the next day it was going to the wrong address. We immediately called The White Company and they told us to wait until we had the shipping information to cancel it. Once we received this, we called them back and were told we should have phoned immediately after we realised the order was wrong! We then stopped the order with the shipping company as advised, and the shipping company told us to speak to The White Company about cancelling it. So we called back to ask them to do so and they told us AGAIN that they can't. Have asked to speak to a manager several times and they always say no one is available. This has caused us so much stress as we are trying to move home and have paid close to £1000 for this bed. We've had to order another bed to the correct location (obviously not from The White Company, I can NEVER shop there again) and we are still not sure if we will ever get this money back. Absolute nightmare, would only shop in person and god help you if you have to use their customer service. They need the system sorting ASAP”

Helpful Report

Posted 5 months ago

“Flowers handwash has a different fragrance. The handwash has a-significant number of additional ingredients and no longer has a few ingredients. There is no mention of change in scent on website and no response from online chat!”

Helpful Report

Posted 5 months ago

“New season (2025) clothing. I have placed many orders with The White Company. I was excited to receive their catalogue for fall 2025. Placed an order for what looked like a gorgeous high end cowl neck top. Described as 'pearl' in a new 'japanese' fabric. This top was by no means a thrift purchase at £170.00 but looked really lovely and I had a 15% discount with free delivery so went ahead. The parcel arrived today in one of the smallest boxes they must have looks about 9 inches, then filled inside with heavy duty packing paper (needless)! The garment inside is so creased because of the way in which it's been packed. Very disappointing! Aside from the overall creasing it is just ok. Nothing special at all. It is cream, crepe like fabric again nothing special about it. All in all really rather a disappointment. Sort out your packers please as to receive something in this state is really unacceptable!”

Helpful Report

Posted 6 months ago

“The inner plugs on the scent diffusers are basically impossible to get out. I ruined one knife and a couple of fingernails. I eventually got them out with brute force, pliers and a lot of bad language. There is a box on the website offering live chat but it doesn't work.”

Helpful Report

Posted 6 months ago

“This company is a joke. I ordered a jumpsuit that did not fit which I returned. They made me pay for the returns and also deducted a further £5 from the amount I paid for the jumpsuit. Ridiculous, will never use again.”

Helpful Report

Posted 7 months ago

“I have bought many quality items from The White Company in the past and found their customer service very helpful as well. However, I recently ordered two duvet covers (separately) and discovered, to my annoyance, that Evri was the designated delivery company for both. Evri is entirely unreliable where we live. They claimed the parcel was too big. They claimed they tried three times to deliver -- I promise you they never tried once. They returned my orders to The White Company without having made the slightest attempt to deliver. If I had known Evri was to be the carrier, I would not have bothered ordering. If there had been an option to pay extra to get a delivery company that actually, er, delivers, I would have done so, but there is no such option. Will NEVER order from The White Company again. Am happy to buy from them when I am actually in a shop -- quite rare -- but under no other circumstance. So long, White Company.”

Helpful Report

Posted 7 months ago

The White Company is rated 2.0 based on 301 reviews