The White Company Reviews

Name: The White Company
Address: The White Company (London) LLP, 1 Derry Street, London
Rating: 2.07

2.1 Rating 281 Reviews

26 %

of reviewers recommend The White Company

2.1

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

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The White Company 1 star review on 3rd January 2025

Debbie

The White Company 4 star review on 28th December 2024

Sue

The White Company 1 star review on 3rd December 2024

Al T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited your Ringwood store on Monday upon entering your store, you are met with a clean tidy and lovely warm smell., to then be greeted by a very cheerful member of your staff who gave me some amazing present ideas , also ideas for myself I must say, you have a wonderful selection !!! Being of someone of the older generation, nothing was too much trouble for her. She made me feel very special so I would like this opportunity to say thank you to your staff member Rhianna I will certainly be recommending Ringwood branch to my friends and family after the wonderful service that I received from Rhianna”

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Posted 7 months ago

“I like everything from The White Company, I love their clothes and it’s a great shop to find lovely presents. I bought a few of the summer “Ciao” pouches as gifts, they are adored by all of my friends I bought them for.”

The White Company 5 star review on 6th July 2023

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Posted 2 years ago

“Good morning I just wanted to let you know what a wonderful shopping experience I receive every time I visit your Cheltenham store . Chloe is so helpful every time and nothing is to much trouble for her . She always makes me feel so valued as a customer . Chloe you have a very happy customer for life Thank you Jackie Stokes”

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Posted 2 years ago

“Came online to place order and from reading all the poor reviews I’ve just saved myself a headache. Thank you.”

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Posted 3 years ago

“I bought a king size mattress protector and Egyptian cotton deep fitted sheets for our new bed. They fit perfectly and feel luxurious to sleep on. As always, fantastic quality from The White Company!”

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Posted 3 years ago

“I ordered a skirt from them. It arrived sooner than they estimated. DHL emailed to ask if I wanted to waive the signature so they could just leave the package. I did and it was left on my door step. The box was a bit banged up but the skirt was in pristine condition and it is GORGEOUS! I am so happy with my purchase! Thank you WC.”

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Posted 4 years ago

“Brilliant service with everything arriving on time as promised”

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Posted 4 years ago

“Seriously I have ordered from the White Company over the years many various items, they have all arrived within time. Packaged very well. Only once have I returned a item and I had no problems with the refund . The quality is high end and I can recognise the White Company style with ease. I love it, it’s easy to wear, to use and loaded with class. I’ve read the low star reviews and I am seriously amazed we are talking about the same company. So I’ve written to defend.”

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Posted 4 years ago

“absolutely adore this company. Ordered quite a bit last christmas and have done so again. Love thier pjs atm. Kids stuff is beautiful too. Never had problems with an order or delivery times. Although expensive they are worth it. hoping they bring the same wrapping paper out this year,its quality.”

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Posted 4 years ago

“Had quite a few purchases from these now and theve never failed me.Although its expensive the quality of thier products is reflected in the price.Will continue to use.”

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Posted 4 years ago

“Beautiful products 5* in every way”

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Posted 5 years ago

“Love the fabrics”

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Posted 5 years ago

“Bought a dress online, and it was too big! You can take online delivery parcels back to your local store for an instant refund, no need to return the parcel via post office or courier. Great service from the online side and Kingston upon Thames store, many thanks.”

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Posted 5 years ago

“I never have had any problems with White Company . No problems with products or delivery.”

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Posted 5 years ago

“I love The White Company. It’s my one stop shop for everything. From kids pjs, to candles, to cashmere socks. They never disappoint. The most amazing products at affordable prices.”

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Posted 5 years ago

“Have always received a fantastic experience with this company. The items are always as described, packaged properly and they arrive on time.”

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Posted 5 years ago

“I buy many items from The W C. Always excellent service. Quality always excellent.”

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Posted 5 years ago

“I have used them many many times for the reeds they smell fabulous and while expensive they are super long lasting. They offer great discounts throughout the year. Super fast to deliver”

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Posted 6 years ago

“Lovely shop, makes you want to move in and live there forever!”

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Posted 6 years ago

“Very quick delivery, lovely item.”

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Posted 6 years ago

The White Company is rated 2.1 based on 281 reviews