They do not allow to cancel orders. Apparently their system does not allow this. This is very inconvenient when you eg pay with PayPal. Whilst other retailers, when you are prompted to pay with PayPal, redirect you to confirm your order this is not the case with The Whitecompany. Once you have paid with PayPal, that's it! You placed the order! So it will be sent to the address that's in your PayPal account. This would not be a problem if I would order for myself but if I order a present for someone else I would rather have it sent straight to that person. I just don't understand why The Whitecompany is not repairing these online ordering issues. It seems not that difficult to fix.