I ordered 7 items from The Works I was emailed to say all 7 items had been despatched when my parcel arrived it only contained 5 of my items When I contacted by email with my complaint the response was 2 of my items were out of stock and given a refund despite being told all 7 had been despatched.. On checking the website both items were showing in stock and let me order them through to payment. I also addressed the fact that one of the items I received had a £6 sticker on the front of it despite being charged £7 for it the response to my email totally overlooked this matter and did comment it.