The Works Reviews

Name: The Works
Address: The Works Stores Ltd Midpoint Park Minworth, Sutton Coldfield
Rating: 3.91

3.9 Rating 119 Reviews

75 %

of reviewers recommend The Works

3.9

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About The Works :

The Works is a discount book store also offering discount art materials, toys, games and audio visual products. Please feel free to have a look around our web site and find the book you are looking for.

Visit Website

Phone:

0121 313 6000

Email:

orders@theworks.co.uk

Location:

The Works Stores Ltd Midpoint Park Minworth
Sutton Coldfield
B76 1RN

Write Your review

Tell us how The Works made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Works 5 star review on 4th December 2024

Vanessa

The Works 2 star review on 24th May 2022

Pam Thompson

The Works 3 star review on 12th December 2021

Mary Melville

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just wanted to say what fantastic service I had from Adele in the Trowbridge branch. Thank you Adele.”

Helpful Report

Posted 6 days ago

“I placed an order for £53 on the 19th November. One small item was delivered in a large box .have phoned 4 times about the remainder of my order .the first time a lady told me that a £2 barbie colouring book was out of stock and they will send me a refund for it .she also said that she would resend the remaining items .I am still waiting .phoned 3 more times to customer so called service .they cut me off after being on hold for ten minutes .I feel like you have stollen my money which I can't afford to lose .won't order from you again.”

Helpful Report

Posted 1 week ago

“Never received delivery, they use a courier that is famous for not delivering to the right place. Got photo of location but is not my door or any door i recodnise. Very poor service now £30.00 out of pocket and have to now spend more money buying somewhere else.”

Helpful Report

Posted 5 months ago

“I gave 6 years of my life to this company. Worked my way from sales assistant to store manager. Took a rubbish store and made it better, put my heart, soul, unpaid time and money into making it a better place for my staff. I was fired unfairly after a member of staff decided to help themselves to £200 from the safe using their keys, during the theft they defecated in the staff areas and on my personal belongings causing damage to my stuff. The Works doesn't have security measures or any cctv, they refuse to implement it. I reported this crime and my damaged belongings to the police immediately, I was shaken up, disturbed and violated that somebody I work with had not only stolen but left faeces on my stuff. I spent 4 weeks investigating and working alongside the company to find out who did this. Myself and the company had no proof of who had done this, so they blamed me for it. They dismissed me and said I was responsible for somebody else stealing and damaging my belongings and that reporting the crime to the police made me suspicious. 6 year career gone overnight, my personal money I had poured into the store was 5x what they had accused me of stealing. All I was left to show of 6 years of being overworked, massively underpaid and treated like rubbish was 10k worth of debt from losing my income overnight and not being able to pay rent and bills, being unable to get a job due to being branded a thief with zero evidence and major anxiety, depression, ptsd and suicidal thoughts and attempts. 17 months later I'm slowly recovering but still in major debt and suffering from extreme trauma. This company also underpays its staff and uses dodgy workarounds to make sure managers are forever working but only being paid for half of it. Upper management are all bullies. I don't care if people still shop here but if I can persuade you of one thing, is please do not apply for a job here. Don't let your family apply, nor your friends. Tell everybody you know this is a horrible, moraless, corrupt company that pays pennies. I'm not the only person who has had their life ruined by this company. If you read this, please pass it on to somebody else. I want everybody to know how much I've had to suffer at the hands of this place.”

Helpful Report

Posted 6 months ago

“The Works will take your money on their website, then a fortnight later refund the sale saying that your goods have been "lost in transit"! They use a third party company for email correspondence who therefore have zero accountability. They also use the worst (and cheapest) courier company in the country, so good luck if you think that your goods will arrive in a timely fashion or at all! They don't deserve the one star that you have to give in order to leave a review... AVOID THIS COMPANY.”

Helpful Report

Posted 1 year ago

“From having to wait for our pick up order over 20 minutes from when they said it would be ready to then screwing up the order. I ordered the hipster on a white bun. I got it on a sesame bun and with no avocado!! That's why I ordered it. Very disappointed.”

Helpful Report

Posted 1 year ago

“Placed an order on their website for home delivery. The first thing that went wrong was after placing my order and receiving an email order confirmation, I received another email to inform me that one of the items I had ordered was no longer in stock. If this item was no longer available, why was it still in stock when I placed my order? Secondly, they short changed me on my refund for this item. Thirdly, after sending several emails over numerous months requesting for them to send the money they owed me, no reply whatsoever. I then had to go to the trouble of phoning their customer service line. For the poor service I had received, I asked for a manager to get in contact with myself to offer a good will gesture for all of my troubles. The operator informed me that someone would be in contact. Do you think anyone bothered to reach out to me? Surprise, surprise, they did not. I, therefore, once again had to contact them, this time via Instagram and after having to ask countless times, someone did call but guess what during work hours. I then used my lunch break to call back and you've guessed it no manager was around to speak to me. By this point I was very annoyed and frustrated at the extremely poor, abysmal and pretty much non-existent customer service. A manager did eventually email and offered a good will gesture to a level of pittance. Even having, quite, rightly, pointed out that what they had offered me was totally unacceptable, time and time again they right out refused to implement both common sense and good customer service and offer an acceptable will of good gesture. This is one of the worst retail experiences I have ever faced and god knows how they are still functioning as a business when they treat customers as they treated me in this scenario. Let this be a stark warning not to use The Works website.”

Helpful Report

Posted 1 year ago

“If u use the bathroom you will never eat there! Disgusting filth, tables dirty too floors are terrible , used to be good now awful.25$ burgers are great somewhere else definitely not here so sad”

Helpful Report

Posted 1 year ago

“I paid for next day delivery. No reply from the works and was days late.”

Helpful Report

Posted 2 years ago

“I ordered a calendar for 2023. I was given no order number so cannot track my order. No response on the phone. An absolutely useless company. I shall never bother to order another item again.”

Helpful Report

Posted 2 years ago

“Online Order. 5 items were missing from the delivery. I sent a query to their customer service and another query 5 days later and they still havent replied to either. They haven't refunded my money nor replaced the missing items.”

Helpful Report

Posted 2 years ago

“Great prices and fast delivery. Got a whole load of craft stuff for kids at great price. My new go to for kids stocking fillers.”

Helpful Report

Posted 2 years ago

“The parasol I ordered *clearly* shows it has a tilt facility which is what I needed. What I *got, was a basic parasol with no tilt mechanism. I wasted money and now have to spend *more* money buying the item I needed with a tilt mechanism. Where the tilt part should be, a bit of scratched metal pole has been put. It's jammed in so hard that the parasol pole has started to split.(see photo)”

Helpful Report

Posted 2 years ago

“Avoid at all costs. Their online service is terrible. 10 working days after placing the order, received an email stating your order got "lost", we will be issuing a refund in 3 - 5 working days. I had to send several emails to find out any info about the order after a week and a half.”

Helpful Report

Posted 2 years ago

“The burgers were gross . Just a big hunk of dry hamburger .”

Helpful Report

Posted 2 years ago

“So ordered twice off line and have to say that the service has been 10/10, keep up the fab service. I just wish they had more paganism books in stock x”

Helpful Report

Posted 2 years ago

“There was barely any flavour to all the burgers I got today. We got the Brie burger, piggy, bark at the cow, kid’s Leah burger, peppercorn with goat and the poutine. $150 on absolute disappointment. Burgers were dry as well as the fries. I also ordered the kids Kraft dinner for 9 dollars thinking it would be something more gourmet but in fact it was right out of the Kraft dinner box. $9!! Wtf Never eating here again. Had to try out the ‘gourmet burger’ spot. Gourmet my ass. The works clearly doesn’t know what gourmet means. Total rip off!”

Helpful Report

Posted 2 years ago

“Order the Tragically Maple burger and upgrade to the Wagyu. Burger was absolutely delicious!!! Every freakin' bite was unbelievable!!! My Son had a similar taste experience with his burger. The Onion brings and sweet potato fries were exceptional also. Crisp, hot and delicious. We were completed blown away by this restaurant. Our service was over attentive also.”

Helpful Report

Posted 2 years ago

“Ok so i buy jigsaw for my mum on line and in store when im in perth.. She has just done one and 3 bits are missing. This is the 5 jigsaw with bits missing phone email works and all ya get is bring back to store. Get money back thats ok if u can drive if u dont cost 7 pound return on bus far. Total shocking”

Helpful Report

Posted 2 years ago

“Expected items to arrive in store today but sent e mail to customer services to ask iff items on their way. They gave me a tracking number and information that the items are on their way to store. According to Hermes they are expecting them soon. Ordered them 3 days ago..Not happy . I know 3 days can sometimes be a day late for various reasons, but they should have contacted me to tell me.”

Helpful Report

Posted 3 years ago

The Works is rated 3.9 based on 119 reviews