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The Works Reviews

4.0 Rating 116 Reviews

76 %

of reviewers recommend The Works

Company Reviews

4.0

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Read The Works Reviews

About The Works :

The Works is a discount book store also offering discount art materials, toys, games and audio visual products. Please feel free to have a look around our web site and find the book you are looking for.

Visit Website

Phone:

0121 313 6000

Email:

orders@theworks.co.uk

Location:

The Works Stores Ltd Midpoint Park Minworth
Sutton Coldfield
B76 1RN

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The Works 2 star review on 24th May 2022

The Works 2 star review on 24th May 2022

The Works 2 star review on 24th May 2022

The Works 2 star review on 24th May 2022

The Works 3 star review on 12th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Works will take your money on their website, then a fortnight later refund the sale saying that your goods have been "lost in transit"! They use a third party company for email correspondence who therefore have zero accountability. They also use the worst (and cheapest) courier company in the country, so good luck if you think that your goods will arrive in a timely fashion or at all! They don't deserve the one star that you have to give in order to leave a review... AVOID THIS COMPANY.”

Posted 4 months ago

“Placed an order on their website for home delivery. The first thing that went wrong was after placing my order and receiving an email order confirmation, I received another email to inform me that one of the items I had ordered was no longer in stock. If this item was no longer available, why was it still in stock when I placed my order? Secondly, they short changed me on my refund for this item. Thirdly, after sending several emails over numerous months requesting for them to send the money they owed me, no reply whatsoever. I then had to go to the trouble of phoning their customer service line. For the poor service I had received, I asked for a manager to get in contact with myself to offer a good will gesture for all of my troubles. The operator informed me that someone would be in contact. Do you think anyone bothered to reach out to me? Surprise, surprise, they did not. I, therefore, once again had to contact them, this time via Instagram and after having to ask countless times, someone did call but guess what during work hours. I then used my lunch break to call back and you've guessed it no manager was around to speak to me. By this point I was very annoyed and frustrated at the extremely poor, abysmal and pretty much non-existent customer service. A manager did eventually email and offered a good will gesture to a level of pittance. Even having, quite, rightly, pointed out that what they had offered me was totally unacceptable, time and time again they right out refused to implement both common sense and good customer service and offer an acceptable will of good gesture. This is one of the worst retail experiences I have ever faced and god knows how they are still functioning as a business when they treat customers as they treated me in this scenario. Let this be a stark warning not to use The Works website.”

Posted 8 months ago

“If u use the bathroom you will never eat there! Disgusting filth, tables dirty too floors are terrible , used to be good now awful.25$ burgers are great somewhere else definitely not here so sad”

Posted 1 year ago

“I paid for next day delivery. No reply from the works and was days late.”

Posted 1 year ago

“Online Order. 5 items were missing from the delivery. I sent a query to their customer service and another query 5 days later and they still havent replied to either. They haven't refunded my money nor replaced the missing items.”

Posted 1 year ago

“Avoid at all costs. Their online service is terrible. 10 working days after placing the order, received an email stating your order got "lost", we will be issuing a refund in 3 - 5 working days. I had to send several emails to find out any info about the order after a week and a half.”

Posted 2 years ago

“The burgers were gross . Just a big hunk of dry hamburger .”

Posted 2 years ago

“There was barely any flavour to all the burgers I got today. We got the Brie burger, piggy, bark at the cow, kid’s Leah burger, peppercorn with goat and the poutine. $150 on absolute disappointment. Burgers were dry as well as the fries. I also ordered the kids Kraft dinner for 9 dollars thinking it would be something more gourmet but in fact it was right out of the Kraft dinner box. $9!! Wtf Never eating here again. Had to try out the ‘gourmet burger’ spot. Gourmet my ass. The works clearly doesn’t know what gourmet means. Total rip off!”

Posted 2 years ago

“I bought a jigsaw for my mum in February. She had completed it in March to find a piece was missing.I contacted the works and was told to take it to any store and get a refund. Great I thought. Due to the covid store closures it was May before I could return it. I was told in the store (Hillsborough) that because I had paid by PayPal originally, then the refund would be credited back to my PayPal account. I am still waiting after several weeks.I've made several phone calls and sent several emails and all I get are empty promises. In summary, if you buy from The Works, don't expect any consumer rights. Once they have your money, they are keeping it, whether you return the faulty merchandise or not !!”

Posted 2 years ago

“I ordered a Mindbogglers Himeji Castle Jigsaw when "completed" it had one piece missing and two pieces "extra", Contacted Customer Services (and sent them photographs ) only to be told wait until Lockdown finishes ,take it back to a store and get a refund. It looks like that is going to be another couple of Months and was up to me to make the effort/expense to go to a Store. Not very good customer service !”

Posted 3 years ago

“Disguisting. Box was wet and all item packaging was soggy. Was only refunded £5.50 when I spent 72 pounds on soggy boxes”

Posted 3 years ago

“Awful customer service, they over charged me for an order, then lied to me on the phone about doing so then after a second phone call only refunded me part of the money they owed. The customer help line is designed to stop people being able to complain only being open Monday to Friday: 10:00 - 16:00. Their social media teams took over 5 days to respond and just brushed me off saying it had already been dealt with when it wasn't.”

Posted 3 years ago

“I wanted to edit my review, but it hasn't appeared even though I'm told it's verified, and I don't know if I could edit it when it does appear, so here is the edited version! I placed an order on the 22nd November for some Christmas presents as I wanted to avoid spending my money with Amazon. On the 23rd Hermes said they had the parcel, so I waited. Then I tracked it Friday and found it was on it's way back to the sender! My local delivery man hasn't even seen it so I suppose it got damaged, maybe because of poor packaging (only a guess). So I tried to fill in The Works customer support form. It kept telling me my email address was not valid. I tried 4 or 5 times with 2 different email addresses, same result. "You must enter a vaid email address." Then I managed to find an email address for them so I emailed them and explained that I still want the items as they are Christmas presents, hoping they would re-send them. Now they have issued a refund. Words fail me at this point.”

Posted 3 years ago

“I placed an order on the 22nd November for some Christmas presents as I wanted to avoid spending my money with Amazon. On the 23rd Hermes said they had the parcel, so I waited. Then I tracked it yesterday and found it was on it's way back to the sender! My local delivery man hasn't even seen it so I suppose it got damaged (only a guess). I contacted The Works customer services and explained that I still want the items as they are Christmas presents, hoping they would re-send them. This morning they have issued a refund. Words fail me at this point.”

Posted 3 years ago

“I ordered 6 items and was emailed to say all 6 items were on their way. When my package arrived it only contained 4 items I emailed The Works to be told 2 items were out of stock and promptly given a refund. On checking the website both items were both showing in stock and let me order them right through to payment. In my complaint email I also addressed the fact that I had been charged £7 for an item that arrived with a £6 sticker on it. In my response this was totally overlooked.”

Posted 3 years ago

“I ordered 7 items from The Works I was emailed to say all 7 items had been despatched when my parcel arrived it only contained 5 of my items When I contacted by email with my complaint the response was 2 of my items were out of stock and given a refund despite being told all 7 had been despatched.. On checking the website both items were showing in stock and let me order them through to payment. I also addressed the fact that one of the items I received had a £6 sticker on the front of it despite being charged £7 for it the response to my email totally overlooked this matter and did comment it.”

Posted 3 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Derbhile Jones IE For companies Your review counts! You reviewed The Works Stores Limited Add photo Derbhile Jones 2 reviews 1 star: Bad 15 Nov 2020 Scam I purchased several items 19 Sept. I was contacted by An Post to pay an additional €9 as box was too big! When they arrived they were in a box 3 to 4 times the size of the items, all items were extremely damaged. It is now 15 November we had to return them all and still waiting a refund. We have made at least 20 calls to England but cannot get it sorted. Absolute disgrace”

Posted 3 years ago

“Forget to send things then refund it as they don’t want to pay the delivery on small items!”

Posted 4 years ago

“Quick to take your money but a week later still not despatched my items.”

Posted 4 years ago

“Ordered four items (charged £2 for next day delivery) to receive one item after 3 days, two after a week (and had to chase) and after two weeks I still have an item outstanding. Despite contacting on many occasions, I still don’t know if/when I will receive the outstanding item. I received no proper apology for this shocking customer service and was simply given a ‘copy and paste’ note that some items are third party that are dispatched on 48 hour post. So I can’t work out why they would still charge me £2 next day knowing that they can’t provide that on the books I purchased. To date, I am still chasing updates.”

Posted 5 years ago

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The Works is rated 4.0 based on 116 reviews