I had an item delivered faulty. I had to wait a week for confirmation that I could send back (you have to ask to return something, even when faulty, even though it's within your rights!) I was told a refund would be made within 3 to 5 days of the item being returned. It took several weeks. I had to open Paypal disputes and chase several times to get a refund. I asked for a small additional amount to cover the inconvenience and was refused. Very poor customer service.
7 years ago
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