Paul J
I Wanted 1 x Cooked Crab XL, ordered it (£24), then realised minimum order value £35 so added scallops x6 (£12) then £10 delivery charge so £46 in total, I thought that's a lot of money to get a crab, but it was for my wife and she's worth it, so I paid it. The courier delivered the parcel on the day selected by me, no issues.... I gave the box to my wife saying that I'd had something special for her to eat but it need to be put in freezer till it was needed she opened the box only to find the 6 scallops NO CRAB after contacting customer services I was told that there wasn't any XL crabs that day and that somebody should have contacted me to either amend or cancel my order. That could have worked for me unless you had no crabs of any sort? to be fair the credit for the crab (£24) was done straight away But I felt extremely disappointed not getting the crab and instead ending up paying £10 delivery for scallops that I only ordered to get to minimum order value I understand that it is not a guarantee what will be caught each day, but a phone call would have been accepted and I'm sure I would have amended the order.....
3 years ago
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