Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.76

4.8 Rating 2,907 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 1 star review on 9th September 2025

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and fresh products. Packed with high quality care.”

Helpful Report

Posted 2 hours ago

Thank you, Patrick! We’re delighted to hear that you enjoyed the freshness of our products and the care we put into packing them. Your feedback means a lot to us! Best regards, The Wright Brothers Home Team

Posted 21 minutes ago

“Excellent experience from beginning to end-I love this company!”

Helpful Report

Posted 2 hours ago

Dear Judy, Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience from start to finish. Your support means the world to us, and we can’t wait to serve you again soon! Best regards, The Wright Brothers Home Team

Posted 22 minutes ago

“Extremely satisfied with the service fish is perfect will definitely order again”

Helpful Report

Posted 1 week ago

Dear Penny, Thank you for your kind words. It is always a pleasure when a customer is satisfied with both our services and products. We look forward to delivering to you again. Warm regards, The Wright Brother Home Team

Posted 1 week ago

“We ordered this seafood selection for a birthday treat. Unfortunately it didn’t arrive on time, through no fault of the vendor. Mirko at Wright Brothers went above and beyond to put things right and we couldn’t be happier. The seafood was wonderful - I recommend it!”

Helpful Report

Posted 1 week ago

Dear Karen, Thank you for your wonderful review. We are extremely happy that we could make your experience memorable. We are very grateful for your patience while we were trying to find the best solution for you, and we look forward to delivering to you again. Warm regards, The Wright Brother Home Team

Posted 1 week ago

“Far too much tarragon in the sauce rendered the pies inedible.”

Helpful Report

Posted 2 weeks ago

Dear Liz, We’re very sorry to hear about your experience with the pies. It’s possible that this was a particular batch prepared slightly differently, as our reviews generally reflect how well this product is enjoyed by our customers. It’s also possible that the amount of tarragon was more noticeable to your taste, even though it is not excessive in the recipe. We truly wish you had contacted us before leaving the review, as we would have been happy to resolve the issue for you. Your feedback is very important to us, and we’ll review the recipe to help avoid similar experiences in the future. Thank you for sharing your thoughts, and we hope to have the opportunity to provide you with a better experience next time. Warm Regards The Wright Brothers Home Team

Posted 2 weeks ago

“Nice delivery, punctual, great parcel, very professional”

Helpful Report

Posted 3 weeks ago

Hi Hendrik, Thank you so much for your kind words! We are really glad to hear that you were happy with our product and services. This is exactly what we aim for. We look forward to delivering to you again soon. Best regards, The Wright Brothers Home Team

Posted 3 weeks ago

“The cod fillets were a total disappointment. I prepared to cook them (simple frying) on the day they were delivered - last Friday. Taken out of the sealed pack they had a distinct odour - not 'fishy' but not pleasant - and looked dry. I cooked them all the same but the taste was not right and were very dry. We both had just one taste each and found them unpalatable and not at all pleasant. We didn't eat them. I have given you a 1 rating, as the salmon was fine and we have yet to eat the red mullet which I put straight into the freezer. The other two items in the order were for a neighbour, so I cannot comment on these.”

Helpful Report

Posted 3 weeks ago

Dear Janet, Thank you for your feedback. We take all customer comments seriously and strive to maintain the highest product quality. We were not contacted regarding the cod fillets at the time of delivery. Our policy encourages customers to report any concerns promptly so they can be assessed and resolved. All our fresh fish are carefully prepared and undergo strict quality and temperature checks. We also note that some items in your order, including the red mullet, had not been consumed prior to your review. Reviewing products that have not yet been used may not fully reflect their quality. We remain committed to resolving genuine concerns in line with our policies. If you wish to discuss this matter further, our customer service team is available to assist. Kind regards, The Wright Brothers Home Team

Posted 3 weeks ago

“Parcel arrived on correct day. Squid was frozen solid. Octopus was completely unfrozen although the ice packs were present. Phoned Company. They could not understand why and would investigate. Without any quibble replacements are forthcoming.”

Helpful Report

Posted 3 weeks ago

Dear Customer, We are very sorry about the issue you encountered with one of our products. As explained during our conversation, we have launched a full internal investigation to understand what may have gone wrong. We are very proud of our products and service, and we always strive to deliver the highest standards in both. We hope you are satisfied with the solution we arranged prior to this review, and we trust you will enjoy the replacement products we have sent out. Best regards, The Wright Brothers Home Team

Posted 3 weeks ago

“Excellent. Fresh and very tasty”

Wright Brothers 5 star review on 10th November 2025

Helpful Report

Posted 1 month ago

Dear Jeremy, What a fantastic picture and a wonderful memory to share with us! We are absolutely delighted that our products could make this moment even more special. Thank you for your beautiful review and the fantastic photo. We look forward to sharing more wonderful memories with you and your family. Best regards, The Wright Brothers Home Team

Posted 1 month ago

“Fantastic quality and good value”

Helpful Report

Posted 1 month ago

Dear Gary, Thank you for your kind review. We're always delighted to hear when a customer is satisfied with both our products and service. It truly means a lot to us. We look forward to delivering to you again soon. Warm regards, The Wright Brothers Home Team

Posted 1 month ago

“Fish arrived in perfect condition, packaged carefully, delivered on time and great quality.”

Helpful Report

Posted 1 month ago

Dear Suzie, Thank you for your lovely review! We’re extremely happy to hear that you’ve enjoyed the quality of our products and services. We look forward to delivering to you again soon. Warm regards, The Wright Brothers Home Team

Posted 1 month ago

“I ordered two bags recently and one bag could not be used as the mussels were all open .where is your quality control?”

Helpful Report

Posted 1 month ago

Dear Neil, It was nice speaking with you over the phone. As explained, after opening the packet, some mussels may appear open and seem dead. However, this is usually not the case and is quite common. If you fully submerge the mussels in cold, clean tap water for a few minutes, they should start to close. We hope the solution we have provided helps restore your trust in us. Best regards, The Wright Brothers Home Team

Posted 1 month ago

“Had dinner at Wright Bros in Borough. We celebrated a friend’s birthday. The staff were superb, all of them! Attentive, courteous, respectful. Food was fresh and delicious. What a refreshing experience! I highly recommend this place!”

Helpful Report

Posted 1 month ago

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Posted 1 month ago

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Posted 1 month ago

“I've ordered many times and no issues until a DPD courier strike. The service from the Wright Brothers in resolving the issue was beter that the number of stars i can give. Patrick O' Connor”

Helpful Report

Posted 1 month ago

Dear Patrick, Thank you for your kind review. We are always striving to make the experience as good as possible for our customers, even when unforeseen circumstances arise. We are very glad that, on this occasion, we were able to find a good solution to your issue caused by the strike action. We look forward to delivering to you again soon. Warm regards, The Wright Brothers Home Team

Posted 1 month ago

“Great comms about delivery. Very well refrigerated package all biodegradable.”

Helpful Report

Posted 1 month ago

Dear Lorina, thank you for your review. We are very happy you found our packaging and service at your satisfaction. We hope to shipping to you again soon. Best regards The Wright Brothers Home Team.

Posted 1 month ago

“We had lunch at Wright Bros Battersea Power Station on Sunday 12 Oct. Food was amazing - I had the moules frites (best in London) my husband and daughter had the surf and turf - lovely scallop great steak and huge toger prawn each with fries and choice of sauce. Highly recommended- the restaurant has a great nautical themed motif - and we were happy to see it welcomes dogs. We will definitely visit again”

Helpful Report

Posted 1 month ago

“Tastes ok but contains sugar”

Helpful Report

Posted 2 months ago

Dear Customer, We are very sorry that our product did not meet your expectations. On our website, you can find the full product details and description on the specific product page. In this case, I believe you are referring to the beef burgers, for which the complete list of ingredients is provided, and states it contains also sugar. Best regards, The Wright Brothers Home Team

Posted 1 month ago

“The Delivery driver left my parcel (fish, shellfish, and oysters) at my gate and did not even bother to ring the bell. He was running two Hours late, so he just left it. It was meant to be delivered between 16:25 and 17:23 and was not delivered until 19:30. The package also says it must be delivered same day, with dispatch marked the 09-10-2025, but it did not get delivered until today (the 10th). Tracking the package it seems to have been in a van for two days We had friends over for Dinner, and the oysters were going to be a surprise starter, but this has now been totally ruined - the courier has given an appalling service, I am also worried about highly perishable items being left in a Van for two days. I emailed Wright Bros, the auto reply out of office until 9-5 Monday”

Helpful Report

Posted 2 months ago

Dear Customer, We are very sorry that you experienced this type of service — this is certainly not what we aim to achieve with our brand. Unfortunately, last week was particularly challenging due to a strike at DPD, which heavily affected several depots. Yours was one of the locations impacted, and unfortunately, we were unable to recall the parcel as it was already at the depot. I have contacted you personally via email as we would like to rectify the issue. Best regards, Mirko

Posted 1 month ago

Wright Brothers is rated 4.8 based on 2,907 reviews