Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.76

4.8 Rating 2,927 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 1 star review on 9th September 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. Unlikely with this experience to re-order from you. Last year was excellent.”

Helpful Report

Posted 1 week ago

We’re very sorry to hear about your disappointment and that this experience did not meet your expectations. This is especially concerning to us, given that you had a positive experience with us last year. We truly value your feedback and would really appreciate the opportunity to put things right. Please allow us another chance to meet your expectations and show you the level of service we always strive to provide. To help us resolve this matter as quickly as possible, please contact us directly regarding this order at athome@thewrightbrothers.co.uk, and a member of our team will be happy to assist you. Thank you for taking the time to share your experience with us. We hope to hear from you soon. Kind Regards The Wright Brothers Home Team

Posted 4 days ago

“Excellent service both products arrived on date stated and well wrapped and protected with ice packs”

Helpful Report

Posted 2 weeks ago

Thank you so much for your kind feedback! We’re delighted to hear that both products arrived on time and were well packed . Ensuring quality and freshness during delivery is very important to us, and it’s wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again. Warm Regards, The Wright Brothers Home Team

Posted 4 days ago

“brilliant, hassle free order. Everything came in perfect condition, beautifully packed,”

Helpful Report

Posted 2 weeks ago

Dear Gaye, Thank you for your kind review. We are very glad your experience with us met your expectations. We look forward to delivering to you again. We wish you a wonderful New Year! Warm regards, The Wright Brothers Home Team

Posted 2 weeks ago

“Tough lobster.Worst lobster I have had with an online order.Total waste of money”

Helpful Report

Posted 2 weeks ago

Dear Clare, Thank you for sharing your feedback. We’re very sorry to hear that the lobster did not meet your expectations. Taste can be very personal, and we understand that everyone’s preferences are different. We take pride in the quality of our seafood, and as many of our other reviews show, our lobsters are usually highly appreciated by our customers. We truly value your feedback and hope we might have the chance to provide you with a better experience in the future. Best regards, The Wright Brothers Home Team

Posted 2 weeks ago

“Stunning and succulent , best we’ve had !”

Wright Brothers 5 star review on 29th December 2025

Helpful Report

Posted 2 weeks ago

Dear Lisa, Thank you for your kind review and for taking the time to share your evening with us. We are very happy that we could be part of it and help make it special. We look forward to delivering to you again. We wish you a wonderful New Year! Warm regards, The Wright Brothers Home Team

Posted 2 weeks ago

“Excellent flavour and texture.”

Helpful Report

Posted 2 weeks ago

Dear Margaret, Thank you for your 5-star review! We’re thrilled to hear that our products met your expectations. We look forward to delivering to you again soon. Warm regards, The Wright Brothers Home Team

Posted 2 weeks ago

“First time purchaser ofyour smoked salmon side, quite heavily smoked. Interested to know if you are likely to offer an unsliced side for home slicing.”

Helpful Report

Posted 2 weeks ago

Dear Andrew, thanks for your 5 stars review. We appreciate your feedback regarding the smoking level. At the moment, we don’t routinely offer an unsliced smoked side for home slicing, but we’re always reviewing customer suggestions and your input will be passed on to the team for consideration. We look forward to welcoming you back soon. Warm Regards The Wright Brothers Home Team

Posted 2 weeks ago

“I decided to order from Wright Brothers after looking at several websites. I wasn't disappointed. Delivery was fast, the product well packed and exactly as described. Highly recommended.”

Helpful Report

Posted 2 weeks ago

Dear Stephen, Thank you so much for your kind words. We’re thrilled that your experience with Wright Brothers lived up to your expectations. Your recommendation means a great deal to us, and we look forward to serving you again soon. Warm Regards The Wright Brothers Home Team

Posted 2 weeks ago

“Absolutely outstanding service. Delivered on time and the packaging was excellent. Produce fresh, well cleaned and top quality. Will definitely order again”

Helpful Report

Posted 2 weeks ago

Dear Lucy, Thank you so much for your fantastic review! We are absolutely delighted to hear that everything—from the delivery and packaging to the freshness and quality of the produce—met your expectations. Feedback like this really makes our day and motivates the whole team. We can’t wait to welcome you back for your next order! Warm Regards The Wright Brothers Home Team

Posted 2 weeks ago

“Undoubtedly the best salmon! Perfectly cured, great texture and superb taste.”

Helpful Report

Posted 2 weeks ago

Thank you so much for your lovely feedback, Marianne. We’re delighted to hear you enjoyed the salmon and that you appreciated the curing, texture, and flavour. Comments like yours mean a great deal to our team and truly encourage us to keep our standards high. We hope to welcome you again very soon. Warm Regards The Wright Brothers Home Team

Posted 2 weeks ago

“I hate to say this But that was the worst salmon encrusted ever The pastry was soggy the filling tasteless even with the Aragon butter I followed the recipe and instructions to the limit … Disappointing , your staff are charming , but the produce so far less than …”

Helpful Report

Posted 2 weeks ago

Dear Customer, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the salmon en croûte did not meet your expectations on this occasion. Taste is, of course, very personal, and we understand that not every dish will suit everyone’s preferences. That said, the feedback we’ve received so far from other customers has been very different, with many enjoying both the flavour and the pastry when prepared as intended. We do appreciate your kind words about our staff, and we will certainly take your comments on board as we continue to review and improve our products. Your experience is important to us, and we’re sorry it was a disappointing one. Warm Regards The Wright Brothers Home Team

Posted 2 weeks ago

“Ordered for the first time , everything great and although appreciate it is difficult re delivery , some guidance on a timing on the day further in advance would be appreciated, otherwise having to wait a whole day in. Apart from that minor niggle was great :-)”

Helpful Report

Posted 2 weeks ago

Dear Stephen, Thank you very much for taking the time to leave us a review. We’re delighted to hear that you enjoyed our products, and we truly appreciate your kind words. Thank you also for sharing your feedback regarding the delivery — we completely understand how important timing can be. As outlined on our website, DPD is only able to provide a one-hour delivery window on the day of delivery. However, for future orders, we do offer a Pre-12 delivery option, and we also recommend scheduling delivery for the day before if you’re planning a special occasion, as mentioned in our order confirmation emails. We hope this helps, and we would be delighted to deliver to you again soon. Warm regards, The Wright Brothers Home Team

Posted 2 weeks ago

“Really loved our order. Delivered as and when planned. Food is absolutely exquisite.”

Helpful Report

Posted 2 weeks ago

Dear Olga, Thank you for your wonderful review. We are extremely happy that we could make your experience memorable. We look forward to delivering to you again. Warm regards, The Wright Brother Home Team

Posted 2 weeks ago

“Delicious and very well packaged!”

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Posted 2 weeks ago

Dear Marcella, Thank you for your kind review. We are always delighted when we can deliver quality food and excellent service to our customers. We look forward to deliver to you again soon. Best regards, The Wright Brothers Home Team

Posted 2 weeks ago

“Excellent service. Well-packaged fresh fish which arrived baby on time!”

Helpful Report

Posted 3 weeks ago

Dear Kathy, Thank you for your great review. It is always a pleasure when a customer is satisfied with both our services and products. We look forward to delivering to you again. Warm regards, The Wright Brother Home Team

Posted 3 weeks ago

“Fantastic seafood with excellent portions! Arrived on day specified with care. No issues with ordering or delivery.”

Helpful Report

Posted 3 weeks ago

Dear Renaye, Thank you so much for your kind words. We are extremely happy to hear that you are very satisfied with the quality of our products and the service you received. We look forward to deliver to you again. Warm regards, The Wright Brothers Home Team

Posted 3 weeks ago

“I liked the fact that I could choose a morning or afternoon delivery. Good customer ervice. Overall, very happy with Wright Brothers.”

Helpful Report

Posted 3 weeks ago

Dear Customer, Thank you so much for your kind review. We always strive to provide the best experience possible to our valued customers. We look forward to delivering to you again soon. Warm regards, The Wright Brothers Home Team

Posted 3 weeks ago

“Always a slick service and high quality products , thank you and keep it up”

Helpful Report

Posted 3 weeks ago

Dear Griff, Thank you so much for your kind words. We are extremely happy to hear that you are very satisfied with the quality of our products and the service you received. We look forward to deliver to you again. Warm regards, The Wright Brothers Home Team

Posted 3 weeks ago

“Quality food, good comms and delivery but I think portion sizes needs to be re-thought.”

Helpful Report

Posted 1 month ago

“excellent in total service”

Helpful Report

Posted 1 month ago

Dear Colin, Thank you for your kind words! We always work very hard to ensure that all aspects of our business meet the expectations of our customers. We look forward to delivering to you again. Best regards, The Wright Brothers Home Team

Posted 1 month ago

Wright Brothers is rated 4.8 based on 2,927 reviews