Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.77

4.8 Rating 2,837 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,837 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 27th May 2025

248

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As described well packed and on time given a time slot by delivery company on the day.”

Helpful Report

Posted 1 day ago

Hi Harry, Thank you for sharing your feedback. We always do our best to ensure that every order is carefully packed, so it arrives ready to be enjoyed or stored in the freezer. We are glad to hear from you and hope you thoroughly enjoy your order! Warm regards, Mirko Customer Service Manager The Wright Brothers Home Team

Posted 1 day ago

“BRILLIANT FISH AND PACKAGING. ALTOGETHER A VERY POSITIVE EXPERIENCE”

Helpful Report

Posted 2 days ago

“Disappointed with the VAR salmon fillet for it's quality and taste. Reviews online claimed that the fillet was good and tasty, with a flavour of sea salmon. I regretted following the comments. I bought the fillet for a party of six expected it to the the star of the meal. Unfortunately nothing turned out like what they said. I used to buy Chalk Stream trout for parties. They are far better than salmon. Unfortunately WB replaced it by Steelhead trout, which isn't as good as Chalk Stream trout.”

Helpful Report

Posted 3 days ago

Dear Maria, Thank you for taking the time to share your feedback, and I’m very sorry to hear that the VAR salmon fillet did not meet your expectations. We understand this could be disappointing, especially when planning a special meal for guests. While many customers have enjoyed the VAR salmon for its flavour and quality, we appreciate that taste is personal and your experience matters to us. We truly appreciate your continued support and would love the chance to restore your confidence in our products. If you’d be open to it, please don’t hesitate to reach out to us directly. We’d be happy to discuss this further and make things right. Warm regards, Mirko Customer Service Manager The Wright Brothers Home Team

Posted 2 days ago

“I purchased the Fruit der mee bundle and used it for a 82nd birthday lunch for 6 of us. All I had to do was steam the mussels and langoustines and cut the lobster in half (removing any green bits). I served the oysters as a starter with some shallot vinegar and tobacco sauce. Then the other items crevettes etc were displayed on a tiered silver stand on cracked ice. A few lemon wedges, some aioli and good French bread and butter wax all that was needed. Plenty for six hungry guests. Will definately use Wright Bros again-everything 0acked well and delivered on time. Faultless!”

Helpful Report

Posted 1 week ago

Hi Ralph, Thank you so much for your wonderful review! We're absolutely delighted to hear that the Fruit de Mer bundle helped make the 82nd birthday lunch such a memorable occasion. Your description of the meal has us all wishing we’d been at your table! We truly appreciate your kind words and are so pleased to hear you’ll be ordering from us again. Wishing you many more joyful celebrations ahead and we look forward to serving you again soon! Warm regards, The Wright Brothers Team

Posted 1 week ago

“Absolute quality, great price, great service, great delivery and most of all fabulous product.”

Helpful Report

Posted 1 week ago

Dear Paul, Thank you so much for your fantastic review! We’re thrilled to hear that you found our quality, pricing, and service to your satisfaction. Your kind words motivate us to keep striving for excellence. Looking forward to serving you again soon! Warm regards, The Wright Brothers Home Team

Posted 1 week ago

“Website is easy to use. Ordering couldn't be simpler. Quality of products excellent and delivered as expected, well packaged and incredibly fresh!”

Helpful Report

Posted 1 week ago

Dear David, Thank you so much for your kind words! It’s wonderful to hear that you enjoyed your experience shopping with us. We work very hard to provide our customers with the highest quality products and the best service possible. We truly appreciate your support and look forward to serving you again soon! Warm regards, Mirko The Wright Brothers Home Team

Posted 1 week ago

“Slightly disappointed as the lobster we had a few weeks previously was beautiful the meat tender and full of flavour unfortunately this time though the flavour was ok the leg meat was good the body meat was rather chewy thus the reason for only 4 stars”

Helpful Report

Posted 1 week ago

Dear Ann, I'm very sorry to hear that your experience was slightly disappointing this time. Unfortunately, lobsters and crabs are naturally tricky products, and the quality of the meat can vary due to their growth and molting cycle. As a lobster or crab grows, it periodically molts its shell and uses most of its energy to harden the new one. During this phase, the meat content inside the shell can be significantly reduced. This is a completely natural process, and unfortunately, there is no reliable way to determine the meat content from the outside. While we do our very best to source the highest quality seafood, occasional variations like this are sometimes unavoidable. We truly appreciate your feedback, and if there’s anything we can do to assist you further, please don’t hesitate to let us know. Warmest regards, The Wright Brothers Home Team

Posted 1 week ago

“Wee bit disappointed this time as always been delighted with previous orders.”

Helpful Report

Posted 1 week ago

Dear Gwen, Thank you for taking the time to share your feedback. I’m pleased to hear that you were very satisfied with our dressed crab and steelhead trout. However, I’m sorry to learn that you were slightly disappointed with the Jersey oysters and the size of the sea bass. Regarding the sea bass, the portion size, as stated on our website, can vary between 110g and 140g. This variation is due to natural factors, which are unfortunately beyond our control. As for the oysters, I’m sorry to hear you found them dry. On the day your order was dispatched, we fulfilled many similar orders without receiving any comparable feedback. That said, we take your comments seriously. As a business that sells over 3 million oysters each year, we take great pride in our reputation and remain committed to providing both quality and consistency in every order. If there’s anything we can do to improve your experience or assist you further, please don’t hesitate to contact me directly at athome@thewrightbrothers.co.uk. Warmest regards, The Wright Brothers Home Team

Posted 1 week ago

“A Father's Day gift from a daughter brought a dozen Carlingford Loch oysters and two Dover Sole to our household. Absolute bliss. They were in in perfect condition, arrived when we were told they would, and tasted exactly as you would expect.”

Helpful Report

Posted 1 week ago

Dear Eric, Thank you so much for your kind words! We're delighted to hear that your Father's Day gift was such a success and that the Carlingford Lough oysters and Dover Sole arrived in perfect condition. It’s wonderful to know they brought some bliss to your household! At Wright Brothers, we're committed to providing the best possible experience for our customers, from the quality of our seafood to the service we deliver. To make your journey with us even more rewarding, we also offer a loyalty rewards programme, subscription options, and birthday discounts, all available on our website: https://thewrightbrothers.co.uk/pages/rewards We truly appreciate you taking the time to share your experience and look forward to serving you again very soon. Warmest regards, The Wright Brothers Team

Posted 1 week ago

“Arrived on time, well packaged. Easy to set up for party and was enjoyed by all.”

Helpful Report

Posted 1 week ago

Hi James, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that the Fruits de Mer – Full House Platter Box was the perfect choice for your dad’s 70th birthday celebration. It’s fantastic to know the seafood was enjoyed by all, arrived on time, and was easy to set up for the occasion. That’s exactly the experience we aim to deliver. At Wright Brothers, we're committed to providing the best possible experience for our customers, from the quality of our seafood to the service we deliver. To make your journey with us even more rewarding, we also offer a loyalty rewards programme, subscription options, and birthday discounts, all available on our website: 👉 https://thewrightbrothers.co.uk/pages/rewards We truly appreciate you taking the time to share your experience and hope we can help make many more celebrations just as special in the future. Warmest regards, The Wright Brothers Team

Posted 1 week ago

“Excellent service and quality of seafood.I made a mistake with the order which was quickly sorted and instant delivery .Good size lobster Spotlessly clean mussels and oysters. A good number of meaty prawns.All portions generous and really fresh.Highly recommend”

Helpful Report

Posted 2 weeks ago

Hi Barry, Thank you so much for your fantastic review! We're thrilled to hear you were pleased with both the service and the quality of our seafood, and we’re glad we could quickly resolve the issue with your order. It’s great to know you enjoyed our Fruits de Mer Deluxe Seafood Platter Box, and that the freshness and portion sizes lived up to your expectations. We also wanted to remind you about our Customer Loyalty Rewards Programme. By registering for an account on our website, you’ll start earning points with every purchase, which can be redeemed on future orders. You can sign up here: 👉 https://thewrightbrothers.co.uk/account/register Thanks again for your kind words and recommendation. We look forward to serving you again soon! The Wright Brothers Home Team

Posted 2 weeks ago

“The fish arrived exactly on time and were superb. Some of the best dover sole I have eaten. They each were a generous single person serving.”

Helpful Report

Posted 2 weeks ago

“Beautiful and delicious. Excellent service, arrived on time. Extremely fresh.”

Helpful Report

Posted 2 weeks ago

“Delivered a day late due to low stock - fine - but mussels were quick to die, only 20 out of 30 odd made it. Probs should have insisted prompt delivery on the Friday when they rang to rearrange. Worse surprise though was that the fish box included farmed salmon. No bueno. Other fish tasted great but generally pretty small sizes.”

Helpful Report

Posted 3 weeks ago

“I just visited yr lovely restaurant at Battersea and been served by Abi , suche nice and honest person ,”

Helpful Report

Posted 4 weeks ago

“The Scallops were excellent. The Half Shell Gin was also a spectacular success. The Mussels were also excellent, although I encourage you over order as a number were damaged, not open. All things considered though a fantastic our tea was excellent.”

Helpful Report

Posted 4 weeks ago

“Arrived on time..”

Helpful Report

Posted 4 weeks ago

“Easy to order (good photos and web site structure), delivery was quick and well communicated. Food was good except for 1 item, the lobster, that was smaller than expected.”

Helpful Report

Posted 4 weeks ago

“Very good. Well packaged, good communication.”

Helpful Report

Posted 1 month ago

“It looks superb but is resting in our freezer just now awaiting guests. Will let you know properly when eaten.”

Helpful Report

Posted 1 month ago

Wright Brothers is rated 4.8 based on 2,837 reviews