Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.76

4.8 Rating 3,047 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 3,047 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 25th July 2026

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone I opened was dry no juice at all. I usually order the Jersey oysters and they are lovely a waste of £56-00 not good when you have guests at your house!”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to share your feedback. We’re also sorry that they didn’t live up to your usual experience with our Jersey oysters. This is certainly not the quality we aim to provide, and we take your comments seriously. Please contact us directly at athome@thewrightbrothers.co.uk regarding your order, and we’ll be more than happy to make things right for you. WBH Team

Posted 4 weeks ago

“With out a doubt the most disappointing order of king crab I have ever purchased. The legs were thin and one claw missing ( a detached claw included but not from the same crab the cost was £240 pounds over £25 per leg After defrosting there was so much water in the bag the weight plummeted. Huge disappointment.”

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Posted 4 weeks ago

“Absolutely outrageous for the price! Spinderly legs and tiny claw!? I gave the benefit of the doubt and ordered twice to check! And was proven right! Exactly the same small spinderly legs and tiny claw? Are you doing it deliberately? £120 ....... shocking! Would you like to look after me and send me a proper cluster!?”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're sorry to hear this item didn't meet your expectations. We provide the product weight and recommended serving information in the item description on our website to help customers make an informed choice before purchasing. We always value hearing from our customers and are continually looking for ways to improve. We do wish you had contacted us before posting this review.

Posted 1 month ago

“I hate to say this But that was the worst salmon encrusted ever The pastry was soggy the filling tasteless even with the Aragon butter I followed the recipe and instructions to the limit … Disappointing , your staff are charming , but the produce so far less than …”

Helpful Report

Posted 8 months ago

Dear Customer, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the salmon en croûte did not meet your expectations on this occasion. Taste is, of course, very personal, and we understand that not every dish will suit everyone’s preferences. That said, the feedback we’ve received so far from other customers has been very different, with many enjoying both the flavour and the pastry when prepared as intended. We do appreciate your kind words about our staff, and we will certainly take your comments on board as we continue to review and improve our products. Your experience is important to us, and we’re sorry it was a disappointing one. Warm Regards The Wright Brothers Home Team

Posted 8 months ago

“Far too much tarragon in the sauce rendered the pies inedible.”

Helpful Report

Posted 9 months ago

Dear Liz, We’re very sorry to hear about your experience with the pies. It’s possible that this was a particular batch prepared slightly differently, as our reviews generally reflect how well this product is enjoyed by our customers. It’s also possible that the amount of tarragon was more noticeable to your taste, even though it is not excessive in the recipe. We truly wish you had contacted us before leaving the review, as we would have been happy to resolve the issue for you. Your feedback is very important to us, and we’ll review the recipe to help avoid similar experiences in the future. Thank you for sharing your thoughts, and we hope to have the opportunity to provide you with a better experience next time. Warm Regards The Wright Brothers Home Team

Posted 9 months ago

“The cod fillets were a total disappointment. I prepared to cook them (simple frying) on the day they were delivered - last Friday. Taken out of the sealed pack they had a distinct odour - not 'fishy' but not pleasant - and looked dry. I cooked them all the same but the taste was not right and were very dry. We both had just one taste each and found them unpalatable and not at all pleasant. We didn't eat them. I have given you a 1 rating, as the salmon was fine and we have yet to eat the red mullet which I put straight into the freezer. The other two items in the order were for a neighbour, so I cannot comment on these.”

Helpful Report

Posted 9 months ago

Dear Janet, Thank you for your feedback. We take all customer comments seriously and strive to maintain the highest product quality. We were not contacted regarding the cod fillets at the time of delivery. Our policy encourages customers to report any concerns promptly so they can be assessed and resolved. All our fresh fish are carefully prepared and undergo strict quality and temperature checks. We also note that some items in your order, including the red mullet, had not been consumed prior to your review. Reviewing products that have not yet been used may not fully reflect their quality. We remain committed to resolving genuine concerns in line with our policies. If you wish to discuss this matter further, our customer service team is available to assist. Kind regards, The Wright Brothers Home Team

Posted 9 months ago

“The Delivery driver left my parcel (fish, shellfish, and oysters) at my gate and did not even bother to ring the bell. He was running two Hours late, so he just left it. It was meant to be delivered between 16:25 and 17:23 and was not delivered until 19:30. The package also says it must be delivered same day, with dispatch marked the 09-10-2025, but it did not get delivered until today (the 10th). Tracking the package it seems to have been in a van for two days We had friends over for Dinner, and the oysters were going to be a surprise starter, but this has now been totally ruined - the courier has given an appalling service, I am also worried about highly perishable items being left in a Van for two days. I emailed Wright Bros, the auto reply out of office until 9-5 Monday”

Helpful Report

Posted 10 months ago

Dear Customer, We are very sorry that you experienced this type of service — this is certainly not what we aim to achieve with our brand. Unfortunately, last week was particularly challenging due to a strike at DPD, which heavily affected several depots. Yours was one of the locations impacted, and unfortunately, we were unable to recall the parcel as it was already at the depot. I have contacted you personally via email as we would like to rectify the issue. Best regards, Mirko

Posted 10 months ago

“The crabs came completely defrosted so unable to put into the freeze. The meal was for next week but have had to cook asap. Not happy don’t say they arrive frozen its misleading they are also tiny little things”

Helpful Report

Posted 1 year ago

Dear Customer, We are very sorry to hear that the crab claws arrived defrosted. As we truly value every customer and stand by both our service and our products, we would like to personally speak with you regarding this order. Please don’t hesitate to email us at athome@thewrightbrothers.co.uk or call us on 0203 855 5300. We will be happy to help. Warm regards, The Wright Brothers Home Team

Posted 1 year ago

“I bought these because it was 4 for 2 offer and wish i did not buy them at all.they were so small and hardly any meat on them. i weould never buy from Wright brothers again.”

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Posted 1 year ago

“Clams we're off”

Helpful Report

Posted 1 year ago

“Very disappointed in these. For that price expected the lobster to come ready dressed, and not to spend ages doing it myself. If it was in the small print, it was so small I didn’t see it. Expected better for that cost”

Helpful Report

Posted 5 years ago

“It states 800g salmon to serve 8 people. It arrived in a packet showing just over 1 kg including skin. The actual total weight was just over 800 g (stated 1.022kg) and only 650g of actual salmon ! V poor .”

Helpful Report

Posted 1 year ago

Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand your frustration with the discrepancy in weight and the amount of actual salmon. We take this matter seriously and will be reviewing our processes to ensure more accurate information is provided going forward. We appreciate you bringing this to our attention, and we hope you’ll consider giving us another chance in the future. Kind regards The Wright Brothers

Posted 1 year ago

“Terrible. Far far too salty. And then the customer service to rectify was arrogant and awful.”

Helpful Report

Posted 1 year ago

Hi Iain, Thanks for your review. I'm sorry that you were not happy with the response to your complaint. We do ask that any issues are reported to us within 48 hours of receiving your order either by email or phone. In this case we can see that you placed x3 separate orders containing x3 separate sides of hot smoked salmon, but we were only informed of your dissatisfaction after all three had been received and consumed 19 days after your first order. We will always try to address any complaints in a fair and reasonable way and ask that we are informed of any issues in a timely fashion, particularly if you have further orders due to be delivered so that issues can be addressed, where possible, prior to orders being dispatched. This is a popular product that enjoys great feedback, however we welcome your feedback regarding the seasoning. We are pleased to see that you have placed a further order with your voucher and are confident that you will be happy with this when it arrives. If you have any questions please call our customer service team on 020 3855 5300. Best wishes, The Wright Brothers

Posted 1 year ago

“I was totally disappointed. I am a crab meat lover, growing up on the east coast of the USA, so wanted crab not stuffing. The picture representation of the product is not what was received.”

Helpful Report

Posted 1 year ago

“Lacked the freshness and quality expected. This was a high value order and we were left very much disappointed (and underwhelmed) with the products received. Won't be reordering through Wright Bros. Experience tells me that there are better online fish wholesalers to chose from.”

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Posted 1 year ago

“Bought 36 Fresh Carlingford Oysters. We all got very very sick on Christmas eve. Wish we never ordered them.”

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Posted 1 year ago

“Really disappointed as was tasteless”

Helpful Report

Posted 1 year ago

“Never heard of a 'festive surcharge'..But feels very oppurtunistic.”

Helpful Report

Posted 1 year ago

“It’s the first and last time I will order from here! My order arrived today and to my surprise 2 x boxes of extra large prawns are missing worth (£60) , the dressed crabs £16 each are very small and hardly any white meat, and the 2 x boxes of so called medium king size are the size of 50p coin at best. We ordered based on the reviews and have been really let down, we have a special occasion dinner, which I was really counting on these amazing expensive ingredients for a lovely surprise. The worst thing is there was never any mention of out of stock or any form of communication to let us know these items were missing and it has left us with no time to purchase like for like elsewhere!!! I have sent an email and left a voicemail but still no reply. The quality and portion sizes is definitely not value for money but the disappointment of being left high and dry is the worst pill to swallow. Wouldn’t recommend and will definitely not be ordering again.”

Helpful Report

Posted 1 year ago

“My frozen food missing from my order”

Helpful Report

Posted 1 year ago

Wright Brothers is rated 4.8 based on 3,047 reviews