Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.77

4.8 Rating 2,819 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 27th May 2025

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10% of oysters were open and 2 of the three people who ate the remaining ones were ill! To add insult to injury I emailed you on Tuesday but haven't had the courtesy of a response. So, clearly zero customer service. Even worse, yesterday I was lunching at Bentleys in London where I often organize private dining with Richard Corrigan, and I saw the Wright Bros van pull up with what looked like a delivery. If that's where the oysters are coming from, then I shall move my business.”

Helpful Report

Posted 3 years ago

Hi Sheila, Thanks for getting in touch with your concerns and for your time on the phone. I am pleased to have been able to go through the stringent food safety safeguarding procedures we have in place and hopefully, this is of some reasurance with regards to our products. I look forward to investigating this matter further with you as discussed, on your return. Any food safety issues are of the utmost concern and we have robust procedures to not only safeguard but also investigate such matters. Best Wishes, Team Wright Brothers

Posted 3 years ago

“---------- Forwarded message ---------- Dreadful after sales service - I have emailed you on numerous occasions and nobody replies I wont be using your company again so please remove me from your mailing list Gordon Stokes”

Helpful Report

Posted 3 years ago

Hi Gordon, Thank you for getting in touch. We have searched our system and can't find any messages from you. It might be that the email address has been typed incorrectly. Customers services are here to answer any queries from 8am - 4pm Monday to Friday and 10am - 2pm on Saturday via email or phone - athome@thewrightbrothers.co.uk/020 3855 5300. We have also tried calling you. Kind regards, Team Wright Brothers

Posted 3 years ago

“Went for drinks - really disappointed to see they are still using plastic straws. With everything known about plastic waste and so many credible substitute products available, for a restaurant of such repute to be still using single use plastic is really indefensible”

Helpful Report

Posted 3 years ago

Hi There, Thanks for getting in touch with your concerns, You are quite right that it is unacceptable for restaurants (or anyone else) to still be using plastic straws. Ocean sustainability is very high on our agenda, as you might imagine which includes reducing plastic use as much as possible. We currently use two types of straw in our restaurants neither of which are plastic. - Black bendy paper straws - Frosted clear straw which feels like a traditional plastic straw but is in fact a Compostable Drinking Straw – it’s made from renewable sources - corn, not oil and is recyclable. I hope this reassures you somewhat - Keep up the good work calling out unnecessary plastic use! Best wishes, Team Wright Brothers

Posted 3 years ago

“Shellfish box was a present and apparently the food was extremely good. The advertised Oyster knife was missing from the box. I sent 2 emails to Wright Bros for an explanation and no reply received. Summary Food 5 star; Communication 0 star”

Helpful Report

Posted 3 years ago

Hi Stuart, Thank you for getting in touch and for your time over the phone. I sincerely apologise for not receiving your communications. We aim to respond to all emails and calls the same day and can usually get back to customers immediately so I'm not quite sure how this happened. As you can see from the website description and contents list, an Oyster knife is not included in the Fruits De Mer platter box but we appreciate your comments. We are always working towards making the information as clear as possible. Best wishes, Wright Brothers Team

Posted 3 years ago

“A very disappointing meal at the Battersea Power Station restaurant today. The meal was expensive & the staff were indifferent. We weren’t shown the Specials board and no suggestions offered for side dishes to accompany the main courses. The hake & mashed potato was the most unappetising looking dish ever seen. The £90 dish had to be sent back as the beef was under cooked, resulting in some members of our party waiting for others to finish, no apology was given or even a discount offered. A very different experience to our previous 2 visits to your South Kensington restaurant. This was a birthday celebration meal, it put a damper on the occasion, thanks!!!”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for your feedback. We are sincerely sorry to hear about your disappointing experience at Battersea Power Station Restaurant. We can reassure you that this is not up to our usual standards. However, we will pass your comment on to our restaurant's team. A member of our staff will be in touch with you shortly. Kind regards, Wright Brothers Team

Posted 3 years ago

“Ordered the carabineiros prawns for the weekend for delivery Friday morning to receive an email late on Thursday to say you we’re out of stock…..you would have known earlier in the day that they weren’t available, so not impressed atall.”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you for your feedback. We are sincerely sorry for the disappointment caused. Our supplier let us down at the very last minute as a result of weather conditions and shortages, and we informed you, the day before your scheduled delivery, at 3.00 pm, once we realised there was nothing else we could do to fulfill your order, but I can ensure you that we tried our best. We understand that this was unacceptable and the outcome was of an unsatisfactory experience. A member of our team will be in touch with you shortly to discuss this further. Kind regards, Wright Brothers Team

Posted 3 years ago

“Clams received on the 10th had a tag saying they had been packed on the 1st! Half of them were dead. Not happy customer.”

Helpful Report

Posted 3 years ago

Hi Celeste, Thank you for your feedback. We are disappointed to hear that the clams were not up to our usual standards. Your feedback has been passed on to our team who will look into this further. In the meantime, we will be in touch to discuss this further. Kind regards, Wright Brothers Team

Posted 3 years ago

“Lovely quality seafood generally, but this time the delivery didn’t arrive. Third time in a row that there was a big problem with the delivery.. Sadly not going to use again.”

Helpful Report

Posted 3 years ago

Dear Jake, Thank you for your feedback. We are truly sorry and extremely disappointed that we have not provided you with a great experience lately. We've already passed this comment on to our delivery partner to ensure this won't happen again. We sincerely apologise for any inconvenience this may have caused. We understand that you have spoken to a member of our team with regards to this issue and hope you can trust on our services again in the future. Kind regards, Wright Brothers Team

Posted 3 years ago

“We didn’t receive our delivery. Because of courier delay Which wasn’t your fault”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your feedback and for your understanding. However, we truly are sorry that you did not receive your order due to a delivery fault by our delivery partner. Our team have been in contact with them to make improvements and to ensure that this does not occur again in the future. We wholeheartedly appreciate your continued support and will aim to give you a much better service in the future. In the meantime, if you have any enquiries, please do not hesitate to get in touch with us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers Team

Posted 4 years ago

“I ordered oysters and mussels the goods arrived unchilled 5 of the 24 oysters were open, the mussels are inedible and smelt horrible. E mail sent to customer services no reply. Very dissatisfied paying for a premium premium product and recieving such bad quality.”

Helpful Report

Posted 4 years ago

Dear Phil, Thank you for your feedback. We understand that you have since spoken to a member of our team. As explained by our team, we do apologise that the email reply had gone into your junkmail as it would never have been our intention to not get back in touch, especially if a customer has had issues with their order. We apologise for the matter that occurred and are glad to know that the issue has since been resolved. We always aim to provide the best experience to all our customers and will strive to improve on the areas discussed. If you have any further enquiries, please do not hesitate to get in touch with us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers Team

Posted 4 years ago

“I ordered 36 oysters and we had to throw 14 of them away, some were open and some had no liquid in when they were shucked, we couldn’t take the risk and eat them. Customer service sent a generic response to my initial complaint and have now ignored my last email, it’s not how I expect to be treated when something goes wrong.”

Helpful Report

Posted 4 years ago

Dear Emma, Thank you for your feedback. We understand that you have spoken to a member of our team who has since resolved the issue. We just wanted to sincerely apologise again for the disappointment caused on the oysters in your recent delivery. As explained, it truly was not our intention to ignore your email, as it came through later in the evening on the weekend our office was closed and could not respond until Monday morning. However, we do apologise about the delay. We can assure you that your feedback has been passed on to our team who have been looking into this matter to ensure improvements are made so that it doesn't occur again. If you have any further enquiries, please do not hesitate to contact us at athome@thewrightbrothers.co.uk Kind regards, Michelle

Posted 4 years ago

“First order Key missing items from first order. Remembered the oyster knife but forgot the oysters! I received a voucher which only covered the delivery as compensation. Wasn’t the best Valentine’s Day. Second order The voucher didn’t work so had to call and finally we decided if I placed the order and send over the order number I would be refunded the amount of the voucher (£15), absolutely fine just a bit annoying that it took time. Then got a call saying that they were unable to driver my items on the requested day...so had to settle for the next delivery spot which was two days after my initial confirmed date. I am sorry to give one star but was a terrible experience for both orders.”

Helpful Report

Posted 4 years ago

Dear Fraser, Thank you for your feedback. We sincerely apologise for the inconveniences caused on your orders. We aim to provide the best experience to all of our customers and are extremely disappointed that we did not provide this to you. With regards to your second delivery, we were unable to deliver due to the markets being closed after the bank holiday weekend and our team could not source any fresh products. We have passed your feedback on to our team and we are currently working on improving our services to ensure all our customers have the best experience. In the meantime, we will be in touch directly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“I didnt have a clue when the delivery was coming... they claim to give you a 2 hour window but it was only after my emailing them that I got a response telling me they would arrive by lunchtime.. i wasted the morning by then ! When they arrived I shuck one oyster to find there was very little water in it... the rest went in the bin. This was my second order from them... first one was fine.. second one awful.”

Helpful Report

Posted 4 years ago

Hi Ozmen, Thank you for your feedback. We understand that a member of our team has been in touch with you with regards to this matter. We just wanted to sincerely apologise again for the inconvenience caused with your delivery. At times, the 2-hour notification email can end up in the junk mail, we are sorry if this has happened. We can assure you that the oysters are only sourced fresh for each order, and are disappointed to hear that the ones you have received were not up to our usual standards. We have passed your feedback on to our team who will be looking into this. If you have any further enquiries, please do not hesitate to get in touch with us again. Kind regards, Michelle

Posted 4 years ago

“I am afraid we were extremely disappointed, not with the quality, but with the size. To have to pay £54 for a turbot the size of a large/ish plaice was outrageous. We had referred to your own recipe for 4 people for your turbot with potatoes and fennel. However, your website says that the turbot only feeds 2 - 3 people at a pinch. The weight of the one we received was just under 1 kg. Not enough and too late to buy anything else for our celebratory lunch for 4 people. Added to which, the dressed crab was also tiny. I took photos and am quite happy to forward them to you if required. Please get back to me on this.”

Helpful Report

Posted 4 years ago

Hi Sarah, Thank you for your feedback. We are very sorry to hear that you didn't have the best experience with your recent order. Rest assure your feedback will be passed on to our team and we will be in touch shortly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“REALLY disappointed - ordered for a birthday meal - it arrived late, part of the platter (prawns) was frozen, so we couldn't enjoy those for the meal. For £95 I expected a WHOLE lot more. The mussels were quite disappointing also, and no different from any you could pick up from the supermarket.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your feedback. We are very sorry that we did not meet your expectations and for the inconvenience caused on your delivery. Our driver was having a few issues with traffic on the day and we understand that a member of our team reached out to notify you of the delay. As mentioned on the product page, the prawns are supplied frozen and delivered as such to retain their freshness but we understand that this has caused an inconvenience with the delay on delivery and especially for the special occasion. Rest assure, we have passed your feedback on to our team with regards to the products and we will be in touch shortly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“Order did not arrive”

Helpful Report

Posted 4 years ago

“We found out at 3pm the day of our delivery that it wasn’t arriving !!! Easter Sunday shops closed following day & my partners 50th birthday meal. Shocking service ! offered £20 voucher ! Why would I want to spend more money min order is £50 ?!!”

Helpful Report

Posted 4 years ago

Dear Barbara, We would like to sincerely apologise again for the disappointment caused on your delivery. We can assure you that your order was packed and collected by our delivery partners for dispatch on time. We are filled with regret that we could not deliver as promised especially for your Easter celebrations. We were only informed last minute by our delivery partners that they could not deliver your order and our team painstakingly did their very best to resolve the issue with them. This is by no means an excuse for the disappointment caused and we understand that the outcome was of an unsatisfactory experience. A member of our team will be in touch to discuss this further. Kind regards, Michelle

Posted 4 years ago

“My experience of Wright Bros was terrible. The Seafood I ordered did not arrive and our Easter Sunday was ruined. The assurance of. "full refund" and a £20.00 voucher went no where near to making up for our disappointment”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your feedback. We are sincerely sorry for the disappointment caused with your delivery. We can assure you that your order was packed and collected by our delivery partners to ensure delivery on your chosen date. We were only informed by our delivery partners at the very last minute that they could not deliver as they had lost the parcel. Our team wholeheartedly tried the very best they could to resolve the issue with them as we did not want to disappoint any of our customers, especially when it was during the Easter celebrations. We fully understand that this was unacceptable and the outcome was of an unsatisfactory experience. A member of our team will be in touch with you shortly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“Our order was never received”

Helpful Report

Posted 4 years ago

Dear Gary, We would like to sincerely apologise again for the disappointment caused on your delivery. We can assure you that your order was packed by our team and collected by our delivery partners for despatch on time. We were only informed by our delivery partners that they could not complete your delivery at the last minute. Our team painstakingly tried to resolve the issue with them and we are very disappointed to know that we have let you down, especially when it was for your Easter celebrations. We can assure you that this isn't a common occurrence and hope that we will be able to gain your trust back again on a future delivery. If you have any further enquiries, please do not hesitate to email us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers team

Posted 4 years ago

“Please don't ask !”

Helpful Report

Posted 4 years ago

Wright Brothers is rated 4.8 based on 2,819 reviews