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Wright Brothers Reviews

4.7 Rating 1,709 Reviews

93 %

of reviewers recommend Wright Brothers

Company Reviews

Product Reviews

4.7

Based on 1,709 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been growing and buying seafood for London’s best chefs for nearly 20 years (inc. Gordon Ramsay, Jason Atherton and Angela Hartnett). Now we aim to deliver the same restaurant quality and service to you At Home.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 11th April 2024

Wright Brothers 5 star review on 4th April 2024

Wright Brothers 5 star review on 22nd February 2024

Wright Brothers 5 star review on 3rd December 2022

Wright Brothers 5 star review on 7th October 2022

Wright Brothers 5 star review on 7th October 2022

Wright Brothers 5 star review on 7th October 2022

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“REALLY disappointed - ordered for a birthday meal - it arrived late, part of the platter (prawns) was frozen, so we couldn't enjoy those for the meal. For £95 I expected a WHOLE lot more. The mussels were quite disappointing also, and no different from any you could pick up from the supermarket.”

Dear customer, Thank you for your feedback. We are very sorry that we did not meet your expectations and for the inconvenience caused on your delivery. Our driver was having a few issues with traffic on the day and we understand that a member of our team reached out to notify you of the delay. As mentioned on the product page, the prawns are supplied frozen and delivered as such to retain their freshness but we understand that this has caused an inconvenience with the delay on delivery and especially for the special occasion. Rest assure, we have passed your feedback on to our team with regards to the products and we will be in touch shortly to discuss this further. Kind regards, Michelle

“Order did not arrive”

“We found out at 3pm the day of our delivery that it wasn’t arriving !!! Easter Sunday shops closed following day & my partners 50th birthday meal. Shocking service ! offered £20 voucher ! Why would I want to spend more money min order is £50 ?!!”

Dear Barbara, We would like to sincerely apologise again for the disappointment caused on your delivery. We can assure you that your order was packed and collected by our delivery partners for dispatch on time. We are filled with regret that we could not deliver as promised especially for your Easter celebrations. We were only informed last minute by our delivery partners that they could not deliver your order and our team painstakingly did their very best to resolve the issue with them. This is by no means an excuse for the disappointment caused and we understand that the outcome was of an unsatisfactory experience. A member of our team will be in touch to discuss this further. Kind regards, Michelle

“My experience of Wright Bros was terrible. The Seafood I ordered did not arrive and our Easter Sunday was ruined. The assurance of. "full refund" and a £20.00 voucher went no where near to making up for our disappointment”

Dear customer, Thank you for your feedback. We are sincerely sorry for the disappointment caused with your delivery. We can assure you that your order was packed and collected by our delivery partners to ensure delivery on your chosen date. We were only informed by our delivery partners at the very last minute that they could not deliver as they had lost the parcel. Our team wholeheartedly tried the very best they could to resolve the issue with them as we did not want to disappoint any of our customers, especially when it was during the Easter celebrations. We fully understand that this was unacceptable and the outcome was of an unsatisfactory experience. A member of our team will be in touch with you shortly to discuss this further. Kind regards, Michelle

“Our order was never received”

Dear Gary, We would like to sincerely apologise again for the disappointment caused on your delivery. We can assure you that your order was packed by our team and collected by our delivery partners for despatch on time. We were only informed by our delivery partners that they could not complete your delivery at the last minute. Our team painstakingly tried to resolve the issue with them and we are very disappointed to know that we have let you down, especially when it was for your Easter celebrations. We can assure you that this isn't a common occurrence and hope that we will be able to gain your trust back again on a future delivery. If you have any further enquiries, please do not hesitate to email us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers team

“Please don't ask !”

“Your courier let you down and so we never received our order over Easter. Unfortunately that means I've never tasted your product... and once bitten twice shy, I'm afraid.”

Dear customer, We would like to sincerely apologise again for the disappointment caused on your delivery. We can assure you that your order was packed and collected by our delivery partners for despatch on time. Although our team painstakingly tried to resolve the issue with them, we are very disappointed to know that we have let you down. We can assure you that this isn't a common occurrence and hope that we will be able to gain your trust back in us again on a future order. In the meantime, if you have any further enquiries, please do not hesitate to email us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers team

“You failed to deliver and informed me 4.30 Easter Saturday afternoon.”

Dear Julie, We would like to sincerely apologise again for the disappointment caused on your delivery. We can assure you that your order was packed and collected by our delivery partners for despatch on time. We were only informed by our delivery partners that they could not complete your delivery at the last minute. Our team painstakingly tried to resolve the issue with them and we are very disappointed to know that we have let you down, especially when it was for your Easter celebrations. We can assure you that this isn't a common occurrence and hope that we will be able to gain your trust back again on a future delivery. If you have any further enquiries, please do not hesitate to email us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers team

“Ordered paid additional for 2 hour slot delivery and never arrived.”

“This was my second order from WB. Product was good, though the carabineros were packaged in a bag and not a box as described in the website. The delivery experience, however, was my worst ever. I was notified that delivery would be made between 8-10am. Just before noon I contacted WB to check on the status as I had not received my order, I was then informed it would arrive between 12:15 and 2:15pm. A little before 3pm when I checked again, I was told it would be with me in 30 minutes, but no later than 5pm. The order finally came at 5:30pm, with my entire day being wasted waiting for the delivery! For my firsts order delivery was on time, but I was given someone else’s package and the driver had to return sometime later to exchange the package. The delivery and logistics seem to very poorly handled and cannot really be relied on.”

Dear Arjun, Thank you for your feedback. We understand that you were speaking to a member of our team on the day of delivery who was assisting you throughout the process. We just wanted to sincerely apologise for the inconveniences that occurred with your deliveries. We can assure you that our delivery team make every effort to deliver orders to customers efficiently and effectively. Due to a system error with your second delivery, the information given on both sides was incorrect, our team are looking into this to ensure that it doesn't happen again. We have also passed your feedback on to our delivery team who are taking the necessary measures to avoid these unfortunate events from repeating. We have spoken to our team with regards to the packaging and will be in touch with you shortly to discuss this further. We always aim to provide the best experience to our customer and sincerely apologise that this was not provided. Once again, we would like to sincerely apologise for the unsatisfactory experience and will be following up personally. Kind regards, Michelle

“I write with reference order #20238 which my Daughter arranged as a Mother's Day surprise for me. We were notified that this was dispatched by Wright Brothers on Friday 12th and that DPD would deliver this on Saturday 13th. I waited all day in anticipation for its arrival, but we had no message and as it did not arrive by late Saturday afternoon, I tried to contact DPD but was unable to speak to anyone. I did eventually establish that the parcel was "delayed" but was scheduled for delivery today 14th. Once again having waited all day for its delivery I have as yet not received my Mother's Day gift! Having recently consulted the DPD tracking site this evening, I now discover that DPD is now supposedly going to deliver the parcel tomorrow Monday 15th. Obviously even if it does finally reach us tomorrow, considering the content, this will no longer be fit for consumption! The incompetence of this delivery has totally ruined Mother's Day for all of us! I am very disappointed, and my Daughter is particularly devasted as she went to a great deal of trouble, not to mention expense, to organise this treat, in the midst of lockdown, in an attempt to make the day special! I trust that Wright Brothers will now totally refund my Daughter for this order and this is the minimal compensation we would expect for totally ruining Mother's Day for us!”

Dear Marie, Thank you for bringing this to our attention. We understand that a member of our team is currently in contact with you to resolve this issue. We would like to sincerely apologise again that this has happened to your delivery, especially when it was for a special occasion like Mother's Day. We are truly disappointed that we couldn't provide you with the best experience. As the delivery was made via DPD, this was unfortunately out of our control and DPD had let us down. We will be looking into this further with them to avoid this from happening again. We will of course issue a refund for the order and our team will discuss this with you further. Once again, our sincere apologies for the disappointment caused and we hope that you will be able to trust in our services again. Kind regards, Michelle

“The lobsters were delivered to the same named house in another village and were found 3 days later. DPD were the couriers who obviously don't bother to read post codes or village names”

“Their seafood box is a complete waste fo money. I got an undersized lemon sole that had to be stretched to make 19cm The rest of their stuff is fair to middling, bordering on small as well Recommend shopping around for a better supplier to be honest”

Dear Roderick, Thank you for your feedback. We are disappointed to hear that your experience with our company has not met your expectations. We aim to provide the best experience to our customers and are sorry that this was not demonstrated on your recent order. We appreciate all feedback from our customers as its the best way to know how we can improve our services. We will be in touch with you shortly for more feedback and to discuss this further. Kind regards, Michelle

“Used to eat regularly at Borough Market WBs when I worked in the City, and to say that these were very disappointing is an understatement! Oysters so small and shallow we actually received 14, however all but three had so little flesh that they almost weren't worth bothering with. Sad to say but I've bought meatier from a Tesco fish counter! Could not recommend at all I'm afraid.”

Hi David, Thank you for your feedback. We are sorry that the oysters were not up to our usual standards. We will be speaking to our supplier with regards to this. In the meantime, we will be in touch shortly for more information. Kind regards, Michelle

“Very disappointed with what I got versus what I ordered online. Would never have spent £100+ in a fishmongers and been this upset. Typical online disappointment. Last time i buy fish online - it clearly is as stupid as it sounds”

Dear James, Thank you for your message. We understand that you have spoken to a member of our team with regards to this. We truly appreciate the feedback you have given and are very sorry that you were disappointed with your order. We will be looking into this matter as a team and endeavour to give you a much better experience in the future. Kind regards, Wright Brothers Team

“On my first box was sent out of date fish and items very close to use by date. A lady called after I complained but she didn’t know what to do. She was meant to call back but didn’t. Really really disappointed!”

Hi Helen, Thank you for your feedback. We are very sorry that you didn't receive a further response, we will be looking into this with the team to ensure that it doesn't happen again. In the meantime, a member of our team will be in touch with you very shortly. Kind regards, Wright Brothers Team

“I asked to cancel the order, but they sent it and charged us anyway”

Thank you for your review. Glad we could speak to you further about this with regards to our cancellation policy over the festive period and that we were able to resolve the issue. Kind regards, Wright Brothers Team

“I Wanted 1 x Cooked Crab XL, ordered it (£24), then realised minimum order value £35 so added scallops x6 (£12) then £10 delivery charge so £46 in total, I thought that's a lot of money to get a crab, but it was for my wife and she's worth it, so I paid it. The courier delivered the parcel on the day selected by me, no issues.... I gave the box to my wife saying that I'd had something special for her to eat but it need to be put in freezer till it was needed she opened the box only to find the 6 scallops NO CRAB after contacting customer services I was told that there wasn't any XL crabs that day and that somebody should have contacted me to either amend or cancel my order. That could have worked for me unless you had no crabs of any sort? to be fair the credit for the crab (£24) was done straight away But I felt extremely disappointed not getting the crab and instead ending up paying £10 delivery for scallops that I only ordered to get to minimum order value I understand that it is not a guarantee what will be caught each day, but a phone call would have been accepted and I'm sure I would have amended the order.....”

Hi Paul, Thank you for your message. We really appreciate all feedback from our customers as it's the best way for us to improve our services. We always aim to deliver great experiences, so we are very sorry to hear that this didn’t happen on this occasion. Our minimum order is £35 but with a delivery charge of £10 and free delivery for orders £50. We apologise if this was unclear and for not contacting you beforehand about the crabs. Our team are aware of this and will ensure that it doesn't happen again. I will be in touch with you directly to discuss this further. Kind regards, Michelle

“we ordered the shellfish platter and was very much looking forward to it. We waited in and it didn't arrive. Wright bros apologised and instantly refunded the cost but not the delivery charge. I tried to reorder and the 10% first time discount could not be applied. Disappointing because having eaten at wright bros many times the service has always been excellent. I have to review on this situation. I hope i get the opportunity to give a better review next time.”

Hi Pete, Thank you for your feedback. We are very sorry for the negative experience you had and apologise for not refunding you the delivery charge. This was a fault on our part which has now been refunded. With regards to the 10% first order discount, we will be in touch to learn more so that we can rectify this issue. It's important to us that our customers receive the best experience from beginning to end, I will be in touch with you shortly to discuss this further. Kind regards, Michelle

“I would like to have said that I was happy with the product and delivery. However, I was extremely disappointed and there were a number of issues. Sorry, but I was disappointed and will not be using Wright Brothers again”

Hi Carol, We are truly sorry that you had a negative experience with your recent order and delivery. It's important to us that all of our customers receive the best experience from beginning to end. We take all feedback seriously and will be in touch directly soon to learn more about the situation. Kind regards, Michelle

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Wright Brothers is rated 4.7 based on 1,709 reviews