Wright Brothers Reviews

4.7 Rating 1,680 Reviews
93 %
of reviewers recommend Wright Brothers
4.7
Based on 1,680 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Wright Brothers Reviews

About Wright Brothers:

We have been growing and buying seafood for London’s best chefs for nearly 20 years (inc. Gordon Ramsay, Jason Atherton and Angela Hartnett). Now we aim to deliver the same restaurant quality and service to you At Home.

Visit Website

Phone:

020 3855 5300

Email:

Michelle.daly@thewrightbrothers.co.uk

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The delivery was on time, although the driver did not ring the door bell but left the box on the door step. The chiller system worked well and kept everyhting cold until used the next day, in fact the langoustines were still frozen. The langoustines and oysters were very good but we cannot say the same for the lobster. It had an offputting green interior and did not taste of much at all. Was it perhaps Canadian?
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A very interesting selection well presented
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Great oysters and steaks, let down with the delivery service from DPD. Just thrown over my gate
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Yes products arrived in a great cold storage, just a bit disappointed with a couple of my items in this box this is the first time it’s happened, normally things are awesome. Quite a few of my oysters were already open so I had to throw them and the lemon soles were very small. I will continue to use as the whole fish and other items are fab. I wrote to customer services earlier in the week and had no reply yet?
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Hi Sarah, Thanks for the review. I think possibly you may have replied to one of our automated emails which are sent from a 'no-reply' address, as we did not receive your original message. Thanks for your time on the phone and I am pleased we were able to rectify the issues you encountered with your order. All your feedback is gratefully received and we thank you for your continued support. Best Wishes, Team Wright Brothers
All products I've had have been of very good quality EXCEPT FORE THE SARDINES WHICH WERE TOTAL RUBBISH ABSOLUTLEY AWFUL. I DON'T KNOW HOW LONG YOU'VE HAD THESE FROZEN BUT I HAD TO THINK TWICE ABOUT GIVING THEM TO THE CAT.
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Hi Ian, Thanks for taking the time to review your order and I am very sorry to hear you were not happy with the frozen sardines. Our quality control team will look into this as we are unsure what the problem might be, this is generally a very popular product. If you have any additional information that might help us please get in touch. In the meantime, our customer service team will be in touch separately. Best wishes, The Wright Brothers
This is my third order but was so disappointed in the delivery as it was too late for me to cook that night. The packing wasn’t quite as good either
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We really enjoyed the whole meal, the fish cakes were the best we’ve had, but there were a couple of minor points with main and dessert to note as follows; as the Wellington was only in the oven for a short time the pastry at the bottom was not cooked despite being put on a pre heated tray and timings followed as per instructions. The jus was a little salty with not a lot of flavour but that said the meat and the duxelles around it were delicious. The cheesecake was very decadent, if not a tad big, and therefore a little too rich but the raspberry coulis was a great compliment. The positives of the meal certainly outweighed any minor criticisms which may just be a matter of taste. Thank you for a lovely, easy to cook meal, delivered in great condition and exactly in time.
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Hi Vinny, Thanks for taking the time to review your order. I'm glad you enjoyed the various different products and thanks for the critique, it's always good to hear our customers opinions. We look forward to hearing from you next time. All the best, Team Wright Brothers
The oysters and mussels I ordered were delicious – much nicer than anything I've had locally. My only issue was that around a dozen of the mussels were broken and unusable and this was disappointing given that I'd ordered these for a special Valentine's dinner. I emailed customer services and was refunded though, so that was fair enough for me.
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Ordered fish dinner for valentines excellent quality fish . Didn’t think the crab sauce idea worked. Pudding sauce rich slightly under sweet for my taste.
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EXPENSIVE BUT WORTH IT
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Lovely oysters but my oyster knife broke last week too
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Oysters were great Previously have ordered an oyster shucker which was really poor quality and only lasted for 24 oysters. I phoned to complain but was told that was ok , and it was unreasonable to expect it to last for longer
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Hi Sam, Thanks for getting in touch and reviewing the Oysters, we are glad you enjoyed them! I'm not sure why you were told that about the Oyster knife, I can see it was a while ago when you ordered it but you should certainly expect it to last. We will be in touch to resolve this. Best wishes, Team Wright Brothers
Perhaps a little expensive, but superb quality and really good customer service.
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Arrived on time food was amazing but only received one lot of oysters and had ordered two
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Hi Nicola, Thanks for your review. We are very sorry that there was an item missing. I understand our customer service team has now been in touch to refund this item. Many thanks, Team Wright Brothers
We love the delivery service of WB. The packaging and the products are very good quality. Unfortunately oysters deliveries started having issues since DPD took over their delivery service. Otherwise top notch.
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Good service, product delivered on time, thanks Wright Bros.
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Amazing pack,but one complaint. We were supposed to get beetroot cured gravalax as one of the items. This was replaced with more smoked salmon. As we had already ordered a whole side of salmon, this was a waste and hasn't been eaten as yet. Shame
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Delivery went very smoothly although they did not ring the bell just left the box on the doorstep, luckily we heard the van. The products were excellent and really well packaged and presented. One product was unavailable but you let us know in advance and offered us an alternative date which was a good idea.
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Very attentive, good targetted digital marketing!
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Pity your delivery service is not as good as your products. They informed me they would be delivering on the 29th September between 10-54 am & 11-54 am, I made plans accordingly. They delivered the package at about 4 pm, when l asked the driver what happened, he said not my fault mate, I don't even work for them. 4 hrs of my wasted time is not my idea of how to spend my day. The contents were in good order, only thanks to your superb packaging.
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Wright Brothers is rated 4.7 based on 1,680 reviews