Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.76

4.8 Rating 2,943 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 17th February 2026

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, price and delivery. The Order was fulfilled with all items sent out on time. However tracking information was not available on the Courier App so no indication of when to expect delivery. Delivery was completed satisfactorily and as usual the order received in excellent condition. Carlingford Oysters were excellent and received 13 oysters in the box of 12 as one oyster shell was broken on one edge and open and had to be discarded. Other products bought were excellent in particular the skate wings and the salt and pepper squid. Highly recommended for fresh, quality products and service”

Helpful Report

Posted 1 week ago

Thank you so much for your kind words and for taking the time to leave a review. We truly appreciate your support. We’re delighted to hear you enjoyed the oysters and the other products. We also sincerely apologise for the tracking issue. After contacting DPD, we discovered that this was caused by a syncing issue on our side. We’re very sorry for any inconvenience this may have caused. Thank you again for your understanding, and we look forward to serving you again soon.

Posted 1 week ago

“We've never been disappointed with WB@Home so maybe the 'faults' this time were just down to the seasonality of produce. Won't stop us using you again and visiting your restaurants.”

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Posted 1 week ago

Thank you for your thoughtful feedback! We really appreciate your loyalty and understanding. We look forward to serving you again soon !

Posted 1 week ago

“Tasted delicious but quite a few pieces of shell”

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Posted 2 weeks ago

Thank you for your feedback and for enjoying our seafood! We’ll share this with our team to keep improving our quality. We really appreciate you taking the time to let us know and look forward to serving you again soon.

Posted 2 weeks ago

“Got it d communications and prompt delivery with good packaging”

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Posted 1 month ago

Thank you for your kind words! Your support means a lot to us, and we look forward to serving you again.

Posted 1 month ago

“Very disappointed. Unlikely with this experience to re-order from you. Last year was excellent.”

Helpful Report

Posted 2 months ago

We’re very sorry to hear about your disappointment and that this experience did not meet your expectations. This is especially concerning to us, given that you had a positive experience with us last year. We truly value your feedback and would really appreciate the opportunity to put things right. Please allow us another chance to meet your expectations and show you the level of service we always strive to provide. To help us resolve this matter as quickly as possible, please contact us directly regarding this order at athome@thewrightbrothers.co.uk, and a member of our team will be happy to assist you. Thank you for taking the time to share your experience with us. We hope to hear from you soon. Kind Regards The Wright Brothers Home Team

Posted 1 month ago

“Parcel arrived on correct day. Squid was frozen solid. Octopus was completely unfrozen although the ice packs were present. Phoned Company. They could not understand why and would investigate. Without any quibble replacements are forthcoming.”

Helpful Report

Posted 3 months ago

Dear Customer, We are very sorry about the issue you encountered with one of our products. As explained during our conversation, we have launched a full internal investigation to understand what may have gone wrong. We are very proud of our products and service, and we always strive to deliver the highest standards in both. We hope you are satisfied with the solution we arranged prior to this review, and we trust you will enjoy the replacement products we have sent out. Best regards, The Wright Brothers Home Team

Posted 3 months ago

“Good friendly service, but just too expensive now. Bill £180 for two and I didn’t even have a main. Will only be going on Wednesday when oysters are £1 .”

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Posted 5 months ago

“Excellent service and produce beautifully presented”

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Posted 6 months ago

Dear Jane, Thank you for taking the time to share your experience with us. We are very glad to hear that you had a positive experience, and we look forward to delivering for you again very soon. Warm regards, The Wright Brothers At Home Team

Posted 6 months ago

“Text informed me that my order would arrive between 8.30-9.30am. Delivered bang on the dot of 8.30am on Christmas Eve morning!”

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Posted 5 years ago

“Loved it all except mussels. Just so small not worth the effort. The rest great and fresh.”

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Posted 5 years ago

“Mussels are rather old and chewy. poor value for money”

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Posted 7 months ago

Dear Nicolas, We're very sorry to hear about your disappointing experience with our mussels. I've just sent you a private email regarding this matter. Please do check your spam or junk folder in case it didn’t reach your main inbox. I look forward to speaking with you soon. Best regards, Mirko Customer Service Manager The Wright Brothers Home Team

Posted 7 months ago

“Both fish were really nice and fresh. I was less impressed with the cleaning of the fish though. It still had gills, fins, blood line and some scales left. I had to clean it properly myself at home. Maybe a consideration for next time”

Helpful Report

Posted 7 months ago

Hi Marwan, Thank you for your feedback and for choosing our fresh fish. We’re glad to hear you enjoyed the quality and freshness, but we’re sorry the cleaning did not meet your expectations. We’ve passed your comments on to our production team for review and improvement. We appreciate you bringing this to our attention, as it helps us provide a better experience for all our customers. Best regards, Mirko Customer Service Manager The Wright Brothers Home Team

Posted 7 months ago

“Disappointed with the VAR salmon fillet for it's quality and taste. Reviews online claimed that the fillet was good and tasty, with a flavour of sea salmon. I regretted following the comments. I bought the fillet for a party of six expected it to the the star of the meal. Unfortunately nothing turned out like what they said. I used to buy Chalk Stream trout for parties. They are far better than salmon. Unfortunately WB replaced it by Steelhead trout, which isn't as good as Chalk Stream trout.”

Helpful Report

Posted 7 months ago

Dear Maria, Thank you for taking the time to share your feedback, and I’m very sorry to hear that the VAR salmon fillet did not meet your expectations. We understand this could be disappointing, especially when planning a special meal for guests. While many customers have enjoyed the VAR salmon for its flavour and quality, we appreciate that taste is personal and your experience matters to us. We truly appreciate your continued support and would love the chance to restore your confidence in our products. If you’d be open to it, please don’t hesitate to reach out to us directly. We’d be happy to discuss this further and make things right. Warm regards, Mirko Customer Service Manager The Wright Brothers Home Team

Posted 7 months ago

“Slightly disappointed as the lobster we had a few weeks previously was beautiful the meat tender and full of flavour unfortunately this time though the flavour was ok the leg meat was good the body meat was rather chewy thus the reason for only 4 stars”

Helpful Report

Posted 7 months ago

Dear Ann, I'm very sorry to hear that your experience was slightly disappointing this time. Unfortunately, lobsters and crabs are naturally tricky products, and the quality of the meat can vary due to their growth and molting cycle. As a lobster or crab grows, it periodically molts its shell and uses most of its energy to harden the new one. During this phase, the meat content inside the shell can be significantly reduced. This is a completely natural process, and unfortunately, there is no reliable way to determine the meat content from the outside. While we do our very best to source the highest quality seafood, occasional variations like this are sometimes unavoidable. We truly appreciate your feedback, and if there’s anything we can do to assist you further, please don’t hesitate to let us know. Warmest regards, The Wright Brothers Home Team

Posted 7 months ago

“Wee bit disappointed this time as always been delighted with previous orders.”

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Posted 8 months ago

Dear Gwen, Thank you for taking the time to share your feedback. I’m pleased to hear that you were very satisfied with our dressed crab and steelhead trout. However, I’m sorry to learn that you were slightly disappointed with the Jersey oysters and the size of the sea bass. Regarding the sea bass, the portion size, as stated on our website, can vary between 110g and 140g. This variation is due to natural factors, which are unfortunately beyond our control. As for the oysters, I’m sorry to hear you found them dry. On the day your order was dispatched, we fulfilled many similar orders without receiving any comparable feedback. That said, we take your comments seriously. As a business that sells over 3 million oysters each year, we take great pride in our reputation and remain committed to providing both quality and consistency in every order. If there’s anything we can do to improve your experience or assist you further, please don’t hesitate to contact me directly at athome@thewrightbrothers.co.uk. Warmest regards, The Wright Brothers Home Team

Posted 7 months ago

“I just visited yr lovely restaurant at Battersea and been served by Abi , suche nice and honest person ,”

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Posted 8 months ago

“Very good. Well packaged, good communication.”

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Posted 8 months ago

“Bought 2 dozen Jersey oysters —one was off, but the rest were top quality. A small hiccup in an otherwise great order.”

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Posted 8 months ago

“The order arrived promptly, in protective packaging. I popped them straight into the fridge and ate them same and next day so they were at their best. Will buy from here again”

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Posted 9 months ago

“Scallops were a good size only slight issue were that some were stuck to the shells but otherwise a great product I was dissapointed with the cod the weight when ordered ranged from 140-170 per cod portion I ordered 2 packs and they both came at 280kg per pack 140kg each . Once I had received this I realised there wasnt enough for our needs so I went to Morrisons and purchased 900kg of cod loin for £16.50 this is roughly half of what I paid for 560 kg from wright bros . I have uploaded a picture below to show the difference . I was very happy with the shellfish but wouldnt purchase cod again”

Wright Brothers 4 star review on 6th May 2025

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Posted 10 months ago

Wright Brothers is rated 4.8 based on 2,943 reviews