Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.73

4.7 Rating 1,709 Reviews

93 %

of reviewers recommend Wright Brothers

4.7

Based on 1,709 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been growing and buying seafood for London’s best chefs for nearly 20 years (inc. Gordon Ramsay, Jason Atherton and Angela Hartnett). Now we aim to deliver the same restaurant quality and service to you At Home.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 11th April 2024

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite three emails and a phone call you never did manage to get the the name of recipient right although you did manage to deliver to the right address. recipient was very pleased with quality of the salmon”

Helpful Report

“Great fresh fish and seafood, packaged and delivered promptly. Only downer was that after ordering oysters at full price, an offer for £1 oysters came on. I was not able to cnacel or change the order, was not refunded the difference or given any extra oysters...either would've been appreciated.”

Helpful Report

“This order of fish is still in the freezer but I have ordered the same fish before and it has been delicious so am confident this will be the same.”

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“Easy to place an order which was delivered as promised. Not 5* because I was offered 25% off 1st order only after my order had been placed. However that was quickly and efficiently sorted so I would be happy to shop here again.”

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“Generally the deliveries I've had have been really good, unfortunately the fresh fish I ordered this time arrived frozen, whilst this wasn't a major problem it was disappointing. Saying that though the quality of the fish etc is first class.”

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“The smoked salmon was very good. The oysters were a gift to a friend; This was a second order as the first had defrosted during transit.”

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“my wife thought the mackerel was not as fresh as it should be--otherwise good”

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“Products are good, but the packaging is too much. It would be great if you collect the stuffings inside the box.”

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“Fantastic products! Very pleased with the quality great present for my fiance.”

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“Quality of food and service is excellent. In my previous order I had been sent raw langoustines instead of cooked crevettes. However, a replacement order was sent at the next possible opportunity and as the crevettes were to satisfy a hankering I had rather than for a specific dinner party it wasn’t too great an issue. The quality of all the seafood I have ordered has always been superb and the response to a one-off error on their part was also excellent.”

Helpful Report

“It was a DPD delivery - the first time we had not been serviced by a Wright Brothers van - we thought the amount of packing to compensate for a non refrigerated vehicle was over the top and it would put us off from making further orders. There was a lot of cardboard etc to recycle.”

Helpful Report

“We have been having your fish delivered since the very first lockdown. It kept us fed with delicious fish when supplies were tough elsewhere. It was something exciting and special to have the Wright Brothers van arrive and to chat to your wonderful drivers. Now that you are using DPD we get lots of packaging and orders do still on time but we have lost that unique localness that was the reason for us buying from Wright Brothers. We shall probably not use you as much and return to our high street supplier which is a shame.”

Helpful Report

“fish excellent but delivery puts me off when it is left on the doorstep although van nearby and the cold ice is no longer cold and the fish just a bit cold”

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“Great service and great product.”

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“Delivery turned up without notice!! No email or text message!! Driver was unhappy to have been kept waiting.”

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“I have used Wright Brothers before and we have enjoyed the fish. Last time, for the first time, the delivery was very late. Despite being advised to the contrary I did not receive a text message giving me the estimated delivery time for delivery and when it got to 18.30 I sent an email enquiring about my delivery. All was sorted as eventually somebody had to relieve the driver who had been delivering since 06.30 and because of traffic delays had not completed his deliveries by 18.30. I appreciate these things happen but in future if the situation arises again it would be useful to have received a message accordingly. Nevertheless, the fish tasted delicious and the items were in good condition.”

Helpful Report

“The items I purchased were a bit of a let down, this was my second purchase! The first was excellent,"still frozen plenty of ice"second purchase started to thaw...”

Helpful Report

“The quality of the produce was excellent as was the packaging and delivery. I DIDN'T GET THE 10% DISCOUNT which was promised when placing the £60 order!!!”

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“Prompt efficient service. Everything happened as advised and very happy with the quality of the items supplied.”

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“Good communication with delivery. Eco friendly packaging and good fish.”

Helpful Report

Wright Brothers is rated 4.7 based on 1,709 reviews