Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.77

4.8 Rating 2,877 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 1 star review on 9th September 2025

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Crab meat delicious, but disappointed with the difference between web site photo of white crab meat, to the small tub that was delivered. It smacks of deceict.”

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Posted 9 months ago

“Pretty good scallops some had no roe”

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Posted 9 months ago

“At last some genuine taramasalata it was delicious if a little runny.”

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Posted 9 months ago

“All good very helpful”

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Posted 11 months ago

“All fish were able to be frozen so, perfect. Unfortunately the crab , the small crevettes and the scallops all had to be consumed within two or three days of receipt. Normally speaking, as these items cannot be frozen, we would have hoped that at least the crab and brown crevettes would have had a later peremption date as it is not always pleasant to eat fish every meal for 3 days.”

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Posted 11 months ago

“Very pleased with fresh fish and good taste”

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Posted 11 months ago

“All was as expected, good delivery, oysters in good condition”

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Posted 1 year ago

“Generally really happy with the quality but I always buy a half salmon and have sadly noticed the price creeping up and the quality creeping down.”

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Posted 1 year ago

“they were very tasty but the scottish langoustines were quite small and not a lot of meat in them so quite fiddly to get out”

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Posted 1 year ago

“Poducts as usual excellent tho peeled brown prawns disappointing. However DPD did not deliver to first floor and ring our door bell as requested. either you did not pass on thr request or they did not respect the request. This is the therd time the parcel was left at the gardden flat and I who is 96 had to lift the heavy package up 34 steps. I will not order from you again if yoou use DP```d”

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Posted 1 year ago

“Thank you for responing so quickly. Merci.”

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Posted 1 year ago

“Compare and contrast. Went to wright bros Battersea power station this Sunday (father's day) with no reservation. Got a table, food and wine lovely, but more importantly the service was fantastic. Happily paid the bill plus service charge and left an additional tip. So impressed returned today however although the food and wine was equally good the service wasn't a patch on the day before. Constantly kept having to request service although we waited and waited and restaurant was no where as busy as day before and we only approached service staff when they didn't look as though they were serving other tables. 'Yes I'll be there' in a moment' was the response initially and that continued with following requests. Sat there with our oysters waiting for our drinks and then when they turned up the wine disappeared following a request for a wine cooler which again we had to chase up after it disappeared and we wanted a top up. £168 later we have skipped dessert and check please. Although food and wine were good we eat out a lot and service is everything. We are nice people and not hugely demanding but if service is not right we won't return . Stupidly we paid the £26 service charge automatically added to the bill”

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Posted 1 year ago

“The delivery was on time, although the driver did not ring the door bell but left the box on the door step. The chiller system worked well and kept everyhting cold until used the next day, in fact the langoustines were still frozen. The langoustines and oysters were very good but we cannot say the same for the lobster. It had an offputting green interior and did not taste of much at all. Was it perhaps Canadian?”

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Posted 1 year ago

“A very interesting selection well presented”

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Posted 1 year ago

“Great oysters and steaks, let down with the delivery service from DPD. Just thrown over my gate”

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Posted 2 years ago

“Yes products arrived in a great cold storage, just a bit disappointed with a couple of my items in this box this is the first time it’s happened, normally things are awesome. Quite a few of my oysters were already open so I had to throw them and the lemon soles were very small. I will continue to use as the whole fish and other items are fab. I wrote to customer services earlier in the week and had no reply yet?”

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Posted 3 years ago

Hi Sarah, Thanks for the review. I think possibly you may have replied to one of our automated emails which are sent from a 'no-reply' address, as we did not receive your original message. Thanks for your time on the phone and I am pleased we were able to rectify the issues you encountered with your order. All your feedback is gratefully received and we thank you for your continued support. Best Wishes, Team Wright Brothers

Posted 3 years ago

“All products I've had have been of very good quality EXCEPT FORE THE SARDINES WHICH WERE TOTAL RUBBISH ABSOLUTLEY AWFUL. I DON'T KNOW HOW LONG YOU'VE HAD THESE FROZEN BUT I HAD TO THINK TWICE ABOUT GIVING THEM TO THE CAT.”

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Posted 3 years ago

Hi Ian, Thanks for taking the time to review your order and I am very sorry to hear you were not happy with the frozen sardines. Our quality control team will look into this as we are unsure what the problem might be, this is generally a very popular product. If you have any additional information that might help us please get in touch. In the meantime, our customer service team will be in touch separately. Best wishes, The Wright Brothers

Posted 3 years ago

“This is my third order but was so disappointed in the delivery as it was too late for me to cook that night. The packing wasn’t quite as good either”

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Posted 3 years ago

“We really enjoyed the whole meal, the fish cakes were the best we’ve had, but there were a couple of minor points with main and dessert to note as follows; as the Wellington was only in the oven for a short time the pastry at the bottom was not cooked despite being put on a pre heated tray and timings followed as per instructions. The jus was a little salty with not a lot of flavour but that said the meat and the duxelles around it were delicious. The cheesecake was very decadent, if not a tad big, and therefore a little too rich but the raspberry coulis was a great compliment. The positives of the meal certainly outweighed any minor criticisms which may just be a matter of taste. Thank you for a lovely, easy to cook meal, delivered in great condition and exactly in time.”

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Posted 3 years ago

Hi Vinny, Thanks for taking the time to review your order. I'm glad you enjoyed the various different products and thanks for the critique, it's always good to hear our customers opinions. We look forward to hearing from you next time. All the best, Team Wright Brothers

Posted 3 years ago

“The oysters and mussels I ordered were delicious – much nicer than anything I've had locally. My only issue was that around a dozen of the mussels were broken and unusable and this was disappointing given that I'd ordered these for a special Valentine's dinner. I emailed customer services and was refunded though, so that was fair enough for me.”

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Posted 3 years ago

Wright Brothers is rated 4.8 based on 2,877 reviews