Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.77

4.8 Rating 2,877 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 1 star review on 9th September 2025

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed in the shipment of 18 scallops on the shell. None of the scallops were cleaned, full of grit and leftover waste.”

Helpful Report

Posted 2 weeks ago

Dear Wendy, Thank you for your feedback. We are very sorry to hear that the scallops did not meet your expectations. I have passed your feedback to our Production Manager, who will look into the case and ensure a relevant solution is found for the future. Best regards, The Wright Brothers Home Team

Posted 2 weeks ago

“Product good quality very poor and hence very expensive, sorry but felt coned”

Helpful Report

Posted 1 month ago

Dear Paul, Thank you for taking the time to share your feedback. We truly appreciate it and take all reviews very seriously, as they help us to continuously improve. I'm sorry to hear that we didn’t meet your expectations. However, we’re not entirely sure whether your concerns relate to the quality, the size, or perhaps both. We’d really value the opportunity to better understand your experience. If you're open to it, I’d be very happy to speak with you directly, either by phone or email, to hear more and see how we can make things right. Please don’t hesitate to get in touch; you’re more than welcome to contact me at your convenience. Warm regards, Mirko Customer Service Manager The Wright Brothers Home Team

Posted 1 month ago

“Delivered a day late due to low stock - fine - but mussels were quick to die, only 20 out of 30 odd made it. Probs should have insisted prompt delivery on the Friday when they rang to rearrange. Worse surprise though was that the fish box included farmed salmon. No bueno. Other fish tasted great but generally pretty small sizes.”

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Posted 2 months ago

“I'm afraid the mussels were inedible. So different to the last ones we had a few weeks ago. They didn't look good, there were far to many with broken shells and they tasted grainy. I wouldn't chanel ordering them again. The rest of the order was fine and the crab delicious.”

Helpful Report

Posted 3 months ago

“Unfortunatley a bad experience with the Carlingford oysters delivery this time around. Ordered box of which 25% of the osysters were open on arrival and would not tap close / shut and therfore were dsicarded. The remaining oysters were enjoyable, however the experience was dented by the 1/4 of the delivery not being usable. Overall the remained items in the order were acceptable and have rated accordingly.”

Helpful Report

Posted 3 months ago

“average as delivery can not be determined”

Helpful Report

Posted 3 months ago

“We enjoyed our visit to Battersea and the fish pie very much Unfortunately the crab fries weren’t so good as they were not crisp and quite soggy. I had them on a previous visit and thought they were excellent. Sadly not on this occasion.”

Helpful Report

Posted 4 months ago

Thank you for your review, David! We're glad to hear you enjoyed the fish pie during your visit to Battersea. However, we're sorry to learn that the crab fries didn’t meet your expectations this time around. Your feedback is valuable to us, and we will certainly pass it along to the correct team. Best, The Wright Brothers Team

Posted 4 months ago

“My oysters arrived looking great and the packaging was perfect. However I wrote to customer service asking whether I could place an order for more oysters on a continual weekly basis and was told that I could not. You want a review but are turning business away?!”

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Posted 4 years ago

“Good Samphire and Lemon Sole. Poor Dover Soles.”

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Posted 5 months ago

Thank you for your review, Carole. We’re glad to hear you enjoyed the Samphire and Lemon Sole! However, it’s disappointing to learn that the Dover Sole didn't meet your expectations. Your feedback is invaluable to us as we continually strive to improve our offerings. We appreciate you taking the time to share your thoughts and hope to provide a better experience in the future. Best regards, The Wright Brothers Team

Posted 5 months ago

“Sorry to say the mussels , were very strong in taste , not enjoyable .”

Helpful Report

Posted 1 year ago

“Bit disappointing this time. Don't know if it was because it was Xmas, but half the oysters and mussels were dead. No crab, substituted with frozen crab claws which were grainy and inedible. Whelks were over cooked and too tough to eat.”

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Posted 7 months ago

“Disappointed with some items, happy with delivery.”

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Posted 8 months ago

“Overall Ok. See below for further insights so you can improve.”

Helpful Report

Posted 8 months ago

“Scallops good but hot smoked salmon a big disappointment”

Helpful Report

Posted 8 months ago

“Not as good as expected”

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Posted 9 months ago

“With the exception of delivery is all good”

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Posted 10 months ago

“The oysters were exceptional. The delivery was not good. I asked for the parcel to be left in a safe place, but it was left on the doorstep in full view - many parcels have been stolen from front door steps in my area.”

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Posted 11 months ago

“Not too good this time”

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Posted 1 year ago

“Prawns in mayo - it was split and really unpleasant. Taramasalata was grainy and not enjoyed by anyone. Scallops were ok, but way smaller than expected. Delivery was prompt and well packaged - so well so I managed to lose the mackerel pate apparently. Smoked salmon is great though but wouldn’t buy any extras again.”

Helpful Report

Posted 1 year ago

“I usually really like the quality of the products but in my last order of mussels over half of them were dead and couldn't be used so it was a massive waste of money. I had specifically ordered them from Weight brothers because of the high quality they usually have but this time they weren't to that same quality.”

Helpful Report

Posted 1 year ago

Hi Cathrin, Thanks for your review. We are very sorry that you received some poor quality Mussels. We are investigation what may have gone wrong. In the meantime, our customer service team have emailed you separately to resolve the situation. Many thanks, The Wright Brothers

Posted 1 year ago

Wright Brothers is rated 4.8 based on 2,877 reviews