Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Wright Brothers Reviews

4.7 Rating 1,711 Reviews

93 %

of reviewers recommend Wright Brothers

Company Reviews

Product Reviews

4.7

Based on 1,711 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been growing and buying seafood for London’s best chefs for nearly 20 years (inc. Gordon Ramsay, Jason Atherton and Angela Hartnett). Now we aim to deliver the same restaurant quality and service to you At Home.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

Write Your review

Tell us how Wright Brothers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wright Brothers 5 star review on 11th April 2024

Wright Brothers 5 star review on 4th April 2024

Wright Brothers 5 star review on 22nd February 2024

Wright Brothers 5 star review on 3rd December 2022

Wright Brothers 5 star review on 7th October 2022

Wright Brothers 5 star review on 7th October 2022

Wright Brothers 5 star review on 7th October 2022

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed no crab available.”

Dear David, Thank you for your feedback. We are sincerely sorry you did not receive the Crab in your seafood box. Due to the weather and conditions our team could not source fresh crab. We can assure you a full refunded for the crab has been issued. Although we are glad to hear that you enjoyed the rest of your order, we apologise that it was not up to your expectations. We can assure that this not a common occurrence and have been working to make improvements. Kind regards, Wright Brothers Team.

“Did not like how the driver didn't knock on my door and just left the parcel behind the shed it was over an hour till I saw it. He never left a card or phone message was not pleased at all. The box was on its side and all wet. 😡😡😡”

Dear Catherine, Thank you for your feedback and bringing this to our attention. We sincerely apologise for any inconvenience this may have caused and for the unacceptable service our delivery partner provided you with. As the delivery was made via DPD, this was unfortunately out of our control. However, we will be looking into this further with our delivery partner to avoid this from happening again. We really appreciate all comments as it helps us to identify where we can improve. In the meantime, we will be in touch directly soon to discuss this further. We hope that you will be able to trust in our services again. Kind regards, Wright Brothers Team

“Great service and food at Christmas . But this last order got damaged in transit so never arrived. They did contact me the day before delivery to explain. So come on Wright Bros. think you owe me a discount on my next order.”

Dear Bob, Thank you for your feedback. We are truly sorry that you've not received your order because it has been damaged in transit. We've already passed this comment on to our delivery partner to ensure this won't happen again. We sincerely apologise for any inconvenience this may have caused but glad we've assisted you beforehand. We understand that you have already spoken to a member of our team with regards to this issue. However, we will be in touch directly soon to discuss this further. Kind regards, Wright Brothers Team

“Hard to say as the order failed to appear hopefully reordered and will arrive tomorrow”

Hi Sean, Thank you for your feedback. We are very sorry that your original order was not delivered by our delivery partners, however, we are glad to hear that our team have arranged for a redelivery on your order. We would love to hear if you have any feedback on the products received. Please do not hesitate to let us know at athome@thewrightbrothers.co.uk Kind regards, Michelle

“Easy to order very tasty fish however my 8.30-10.30 timeslot was not met. Fish arrived just after 15.00, no apology from driver/delivery man.”

Hi Eric, Thank you for your feedback. We are very sorry for the delayed arrival on your order. Your feedback will be passed on to our delivery team who will be looking into this matter. In the meantime, we will be in touch directly to discuss this further. Kind regards, Michelle

“Lobster was tough Tuna was delicious Mussels were OK”

Hi Gail, Thank you for your feedback. We understand that a member of our team has got in touch with you. We just wanted to apologise again that the item was not up to our usual standards. Rest assure your feedback has been passed on to our team. If you have any further enquiries, please do not hesitate to get in touch with us at athome@thewrightbrothers.co.uk Kind regards, Michelle

“One of the better ones but it broke after using shucking 18 oysters ... very disappointed”

Hi Bronwyn, Thank you for your feedback. We are very sorry to hear that the oyster knife broke after a few uses. We will pass your feedback on to our team to look into this further and will be following up shortly. Kind regards, Michelle

“The only issue what would stop me from reordering On both occasions it says you get a 2 hr window on morning of delivery i did not on both occassions. Which was really annoying. This would stop me from reordering i i do not want to wait in all day for a delivery.”

Hi Yvonne, Thank you for your feedback. We sincerely apologise for the inconvenience this has caused. We have had some issues with our system that our team have looked into and since resolved. There may be times that the notification may end in up your junk mail, apologies about this. However, we completely understand the importance of being notified of your delivery beforehand and are taking further steps to look into the delivery system with changes occurring in the near future. If you have any trouble, please do not hesitate to contact us at athome@thewrightbrothers.co.uk or call 020 3855 5300 and our team will be happy to help. Kind regards, Michelle

“I booked an order to be delivered on the 2 nd April in time for my 50 th wedding anniversary on the 3 rd April . Wright Bros verbally advised they were delivering on Good Friday and subsequently sent me an e-mail of confirmation . They subsequently sent me an e-mail advising they were going to deliver the goods on the 6 th April . I called your main office and asked for an explanation. They explained their delivery contractor had cancelled deliveries on the 2 nd April . I contacted your MD and you subsequently delivered the 2 nd April as previously agreed .”

“Quality of prawns were great. Just hated the plastic packaging. Why can’t we use something better? We need to be taking better care of our oceans or there will be nothing left but to eat plastic”

Hi Tiffany, Thank you for your feedback. We are glad to hear that you enjoyed the product but completely understand your concerns on the packaging. We are fully aware about this and our team have been looking into sourcing a more environmentally friendly packaging. As the product is supplied in its packaging to keep it frozen and fresh, our team need to source a specific type of packaging that can sustain and protect the product throughout its delivery. Kindly please bear with us as we look into resolving this issue very soon. If you have any further enquiries, please do not hesitate to contact us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers Team

“Delivery advise was misleading, sarcastic response from your staff!”

“The quality of fish was very good and it was very well packaged. However I was a bit disappointed that some of the fish was farmed abroad as I was under the impression that it was all locally, line caught fish.”

Hi Abigail, Thank you for your feedback. We are glad to hear that you enjoyed your order. Our fresh caught fish are locally sourced by our team in Brixham, however, due to the bad weather that week they were unable to source enough variety of fish for your box. Occasionally, this may occur and as mentioned on the product's page our team will replace the product in your box with farmed or frozen fish. Our team replaced the fish with a sustainably farmed fish that is popular among our customers. Majority of the time our Catch of the Day box consist only of locally fresh caught fish, but in rare occasions due to weather conditions this can be quite challenging. That being said, we understand your concerns have passed your feedback on to our team. We will be in touch shortly discuss this further. Kind regards, Michelle

“I didn't receive the order sadly, owing to a delivery issue. But I did receive a refund.”

Dear customer, Thank you for your feedback. We are glad to hear that you managed to speak to a member of our team with regards to this matter who has since resolved the issue. We just wanted to sincerely apologise again for the disappointment caused on your order. We can assure you that your delivery was packed and collected to be delivered on the chosen date. Our team have been speaking to our delivery partners further to look into the issue that occurred and to ensure that it is avoided in the future. In the meantime, if you have any further enquiries, please do not hesitate to contact us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers Team

“Overall the quality was good and it was very well packaged. The scallops in shell however were full of sand which somewhat ruined them . There were no instructions to clean them before hand that I could see.”

Hi Chris, Thank you for your feedback. While we are glad to hear that you did enjoy the rest of your order, we are disappointed to hear that the scallops were not up to our usual standards. We are currently looking into adding instructions in deliveries to help our customers further. Rest assure, your feedback on the scallops has been passed on to our team and we will be in touch shortly to discuss this further. Kind regards, Michelle

“SCOLLOPS UNDERWEIGHT This is the second time we have ordered Crab, Scollops and the fish box from Wright Brothers and whilst the quality is excellent and the crabs were a good size they were underweight on the scollops. They advertise approx 18 scollops weighing 500 grams, which we felt was too much for two meals so we split it into three meals at approximately 6 scollops per person. However there were only 14 scollops not 18 and when we weighed them it was not 500 grams but only 440 grams. A bit naughty that Wright Brothers considering we paid for 500 grams.”

Hi Christopher, Thank you for your feedback. We apologise for the issue that occurred. The scallops are supplied to us completely sealed in their packaging and directly delivered to our customers. However, rest assured we have passed your feedback on to the team who will be looking into this with the supplier. In the meantime, we will be in touch shortly to discuss this further. Kind regards, Michelle

“Not very impressed. Mussels picked 6 days ago, Sea bass from Turkey. Scallops nice and fresh.”

Hi Sam, Thank you for your feedback. Although we are glad that you enjoyed the scallops, we are disappointed to hear that you didn't have the best experience with your order. We will be in touch shortly to discuss this further. Kind regards, Michelle

“Ordered this for a surprise lockdown birthday for my other half. While the package arrived the day before the birthday as planned, the dozen oysters were missing! Called up customer service and Marika was very nice and responsive. A replacement oyster order was placed for next day delivery. However, it did mean I had to shuffle the surprise birthday schedule around to wait for it to arrive, which added unnecessary stress and uncertainty. And then, when the dozen oysters finally arrived, there were only 11, not 12… Appreciate these are unusual times and mistakes happen. While the seafood was excellent, it's still not quite the 5-star experience I was hoping for.”

Hi Derek, Thank you for your feedback. We are glad to hear that you spoke to Marika who was able to resolve the issue, however, we would like to sincerely apologise again for the inconvenience caused. As the oysters are supplied sealed in their packaging, due to health and safety regulations our team do not open the box but rest assure that your feedback has been passed on to our supplier to ensure that this doesn't happen again. We can assure you that this isn't a common occurrence. We strive to provide all our customers with the best experience possible and we will aim to provide this to you in the future. If you have any further enquiries, please do not hesitate to contact us at athome@thewrightbrothers.co.uk Kind regards, Michelle

“The fish was delivered a day later than stated, but the communication was good to let me know. The fish is amazing quality and we were delighted with it. The main issue was that I ordered raw prawns and got cooked prawns, which I notified you of. I am aware that the cooked ones are more expensive, but they have sugar in them, which I cannot eat, so despite being a generous swap, I cannot make use of them. I do feel I should have been refunded, so I am slightly put off from ordering again, which is a shame because I wish to support independent.”

Hi Charlotte, Thank you for bringing this to our attention and for speaking to one of our team members with regards to this. We wanted to sincerely apologise again that you couldn't enjoy the replacement prawns received but are glad that we managed to resolve the issue. Kind regards, Wright Brothers Team

“The goods were delivered very well packed and on the day promised. Some items were delicious but others were poor. I’m not inclined to order again based on my experience.”

Dear customer, Thank you for your message. We really appreciate all feedback from our customers as it's the best way for us to improve our services. We always aim to deliver great experiences, so we are very sorry to hear that this didn’t happen on this occasion. I will be in touch with you directly to follow up on this. Kind regards, Michelle

“Mussels were not great. They have apologised and sent voucher. Rest was fine”

«
1
2
3
»

Wright Brothers is rated 4.7 based on 1,711 reviews