Two experiences 1. I was disappointed to get an email at 11pm the night before my last delivery telling me that the sardines I had ordered were being substituted with mackerel. I already had mackerel in the order so I asked for the fillets to be removed and to get a refund for the sardines. I had NO response and the mackerel fillets arrived. Now that delivery comes via DPD and not your own van the response is less flexible. 2. On the previous occasion the fish was left in my front garden in the rain and not with neighbours as instructed (I did complain about this and got a response from customer services which was good - photos below) I feel the service level has deteriorated compared to 6 months ago.