Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.73

4.7 Rating 1,711 Reviews

93 %

of reviewers recommend Wright Brothers

4.7

Based on 1,711 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been growing and buying seafood for London’s best chefs for nearly 20 years (inc. Gordon Ramsay, Jason Atherton and Angela Hartnett). Now we aim to deliver the same restaurant quality and service to you At Home.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

Write Your review

Tell us how Wright Brothers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wright Brothers 5 star review on 11th April 2024

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Fruits De Mer as a special christmas treat after such a difficult year! The oysters, crab and crevets were lovely and fully enjoyed by all making a great centre piece and talking point. Unfortunately I had to discard the muscles (they had all opened on arrival and had a very bad odour). The lobster too was inedible due to its offensive odour. However, It did not ruin the day! there was plenty for us with the crab, crevets and oyster but dissapointing as this was expensive and I was looking forward to the experience of this full seafood platter.”

Helpful Report

“I had a problem with my delivery but I have to say it was dealt with very well. Would not put me off ordering again.”

Helpful Report

“Annoyingly, on the scheduled delivery day, we received an email telling us the delivery would be the following day. I checked with WB and was told it was a mistake and the fish did arrive on the right day. The fish was fresh, good quality and nicely packed in individual sealed wrapping. Disappointingly, 2 large skate wings made up much too large a part of the catch. I'll be choosing my own selection in future.”

Helpful Report

Hi Roger, Thank you for your feedback. We would like to sincerely apologise again for the confusion caused on the day of your delivery. There was a fault on our system that sent you the wrong information which we are working on ensuring that it doesn't happen again. With regards to our Catch of the Day box, the variety of selection changes frequently as it depends on fish that is freshest and best at the market on the day, handpicked by our expert buyers. However, we understand that some fish received may not be a customer's favourite. We will be in touch with you directly to discuss this further. Kind regards, Michelle

“I ordered the clams, mussels and oysters. The oysters and mussels were impeccable - good quality seafood, very fresh and clean. Clams were not as good with many grits and not as value for money as there were not alot.”

Helpful Report

Hi there, Thank you for your feedback. We are glad to hear that you enjoyed most of your order but are sorry about the clams that you received. I will feed this back to the rest of the team to look into this further and I will be in touch with you directly soon. Kind regards, Michelle

“The oysters were absolutely superb but unfortunately the frozen giants crab claws were not nice at all. They were tasteless and tough.A great disappointment”

Helpful Report

Hi Stephen, Thank you for your feedback. We're glad that you enjoyed the oysters but are sorry about the King Crab claws. We appreciate all feedback from our customers and I have passed this over to the rest of the team who will look into this matter and make the necessary improvements. In the meantime, I will be in touch with you directly soon to be speak about this further. Kind regards, Michelle

“Good quality and huge amount of crab. The sole fillets were very small though.”

Helpful Report

Hi there, Thank you very much for your feedback. We are happy to hear that you enjoyed the crabs and the quality of your order, but are sorry about the size of the Lemon Sole fillets received. I will be in touch with you directly soon for more information and to speak about this further. Kind regards, Michelle

“The oysters were superb but the snow crab was extremely poor value for money, there was little meat and the sweetness of the flesh long gone”

Helpful Report

Hi there, Thank you for your feedback and for bringing this to our attention. We're glad to hear that you enjoyed the oysters but are sorry to hear about the crab clusters as they are one of our high quality products. We will pass your feedback over to our team who will look into this matter. In the meantime, I will be in touch with you shortly to discuss this further. Kind regards, Michelle

“Food great (was for a 50th anniversary) but had no idea if it was actually arriving because DPD sent a cancellation email the day before. Emailed wright brothers support emails and HQ but was ignored. Delivery turned up out of blue but no communication from anyone. Would probably look for a company with better customer service for a similar delivery in the future (or one who would at least acknowledge an email).”

Helpful Report

“Dover soles not skinned and a bit tired. Hake OK”

Helpful Report

“Fish great, delivery poor. There’s someone at our house all the time, the first time the fish wasn’t delivered as the driver said no one was at home (not true). Next day (after I had spoken to customer service) the fish was left behind the door that we discovered only hours later. For that reason will not order again.”

Helpful Report

“Not as good as previous orders......scallops smaller,crab in a scallop shell rather that the usual crab shell and wrong box delivered so had to phone for correct delivery to come back to me,meanwhile could feel the other persons delivery defrosting.”

Helpful Report

Wright Brothers is rated 4.7 based on 1,711 reviews