Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.76

4.8 Rating 2,895 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 1 star review on 9th September 2025

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two experiences 1. I was disappointed to get an email at 11pm the night before my last delivery telling me that the sardines I had ordered were being substituted with mackerel. I already had mackerel in the order so I asked for the fillets to be removed and to get a refund for the sardines. I had NO response and the mackerel fillets arrived. Now that delivery comes via DPD and not your own van the response is less flexible. 2. On the previous occasion the fish was left in my front garden in the rain and not with neighbours as instructed (I did complain about this and got a response from customer services which was good - photos below) I feel the service level has deteriorated compared to 6 months ago.”

Helpful Report

Posted 4 years ago

Dear Lauren, Thank you for your feedback. We are truly sorry and extremely disappointed to hear that we have not provided you with a great experience lately. We've already passed your comment on to our team and delivery partner to ensure that you will get a service up to our usual standards in the future. We sincerely apologise for any inconvenience this may have caused. However, a member of our team will be in touch with you shortly to sort any issue caused out. We hope you can trust on our services again in the future. Kind regards, Wright Brothers Team

Posted 4 years ago

“Very disapointed with the lobster, very tough tail meat. Package delivered to wrong address, complained to delivery co, they did not reply on 2 occasions.”

Helpful Report

Posted 4 years ago

Dear Ies, Thank you for your feedback. We are truly sorry to hear that the lobster was not up to our usual standards and DPD delivered to the wrong shipping address. We always provide our delivery partner with all the information and details we have to ensure an excellent shipping process. Therefore, it goes without saying that we are disappointed to realise that this did not live up to expectations. We will pass this comment on to our team and DPD. So, we can improve our service and avoid this from happening again in the future. We will be in touch shortly to discuss this further. Kind regards, Wright Brothers Team

Posted 4 years ago

“Disappointed no crab available.”

Helpful Report

Posted 4 years ago

Dear David, Thank you for your feedback. We are sincerely sorry you did not receive the Crab in your seafood box. Due to the weather and conditions our team could not source fresh crab. We can assure you a full refunded for the crab has been issued. Although we are glad to hear that you enjoyed the rest of your order, we apologise that it was not up to your expectations. We can assure that this not a common occurrence and have been working to make improvements. Kind regards, Wright Brothers Team.

Posted 4 years ago

“Did not like how the driver didn't knock on my door and just left the parcel behind the shed it was over an hour till I saw it. He never left a card or phone message was not pleased at all. The box was on its side and all wet. 😡😡😡”

Helpful Report

Posted 4 years ago

Dear Catherine, Thank you for your feedback and bringing this to our attention. We sincerely apologise for any inconvenience this may have caused and for the unacceptable service our delivery partner provided you with. As the delivery was made via DPD, this was unfortunately out of our control. However, we will be looking into this further with our delivery partner to avoid this from happening again. We really appreciate all comments as it helps us to identify where we can improve. In the meantime, we will be in touch directly soon to discuss this further. We hope that you will be able to trust in our services again. Kind regards, Wright Brothers Team

Posted 4 years ago

“Great service and food at Christmas . But this last order got damaged in transit so never arrived. They did contact me the day before delivery to explain. So come on Wright Bros. think you owe me a discount on my next order.”

Helpful Report

Posted 4 years ago

Dear Bob, Thank you for your feedback. We are truly sorry that you've not received your order because it has been damaged in transit. We've already passed this comment on to our delivery partner to ensure this won't happen again. We sincerely apologise for any inconvenience this may have caused but glad we've assisted you beforehand. We understand that you have already spoken to a member of our team with regards to this issue. However, we will be in touch directly soon to discuss this further. Kind regards, Wright Brothers Team

Posted 4 years ago

“Hard to say as the order failed to appear hopefully reordered and will arrive tomorrow”

Helpful Report

Posted 4 years ago

Hi Sean, Thank you for your feedback. We are very sorry that your original order was not delivered by our delivery partners, however, we are glad to hear that our team have arranged for a redelivery on your order. We would love to hear if you have any feedback on the products received. Please do not hesitate to let us know at athome@thewrightbrothers.co.uk Kind regards, Michelle

Posted 4 years ago

“Easy to order very tasty fish however my 8.30-10.30 timeslot was not met. Fish arrived just after 15.00, no apology from driver/delivery man.”

Helpful Report

Posted 4 years ago

Hi Eric, Thank you for your feedback. We are very sorry for the delayed arrival on your order. Your feedback will be passed on to our delivery team who will be looking into this matter. In the meantime, we will be in touch directly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“Lobster was tough Tuna was delicious Mussels were OK”

Helpful Report

Posted 4 years ago

Hi Gail, Thank you for your feedback. We understand that a member of our team has got in touch with you. We just wanted to apologise again that the item was not up to our usual standards. Rest assure your feedback has been passed on to our team. If you have any further enquiries, please do not hesitate to get in touch with us at athome@thewrightbrothers.co.uk Kind regards, Michelle

Posted 4 years ago

“One of the better ones but it broke after using shucking 18 oysters ... very disappointed”

Helpful Report

Posted 4 years ago

Hi Bronwyn, Thank you for your feedback. We are very sorry to hear that the oyster knife broke after a few uses. We will pass your feedback on to our team to look into this further and will be following up shortly. Kind regards, Michelle

Posted 4 years ago

“The only issue what would stop me from reordering On both occasions it says you get a 2 hr window on morning of delivery i did not on both occassions. Which was really annoying. This would stop me from reordering i i do not want to wait in all day for a delivery.”

Helpful Report

Posted 4 years ago

Hi Yvonne, Thank you for your feedback. We sincerely apologise for the inconvenience this has caused. We have had some issues with our system that our team have looked into and since resolved. There may be times that the notification may end in up your junk mail, apologies about this. However, we completely understand the importance of being notified of your delivery beforehand and are taking further steps to look into the delivery system with changes occurring in the near future. If you have any trouble, please do not hesitate to contact us at athome@thewrightbrothers.co.uk or call 020 3855 5300 and our team will be happy to help. Kind regards, Michelle

Posted 4 years ago

“I booked an order to be delivered on the 2 nd April in time for my 50 th wedding anniversary on the 3 rd April . Wright Bros verbally advised they were delivering on Good Friday and subsequently sent me an e-mail of confirmation . They subsequently sent me an e-mail advising they were going to deliver the goods on the 6 th April . I called your main office and asked for an explanation. They explained their delivery contractor had cancelled deliveries on the 2 nd April . I contacted your MD and you subsequently delivered the 2 nd April as previously agreed .”

Helpful Report

Posted 4 years ago

“Quality of prawns were great. Just hated the plastic packaging. Why can’t we use something better? We need to be taking better care of our oceans or there will be nothing left but to eat plastic”

Helpful Report

Posted 4 years ago

Hi Tiffany, Thank you for your feedback. We are glad to hear that you enjoyed the product but completely understand your concerns on the packaging. We are fully aware about this and our team have been looking into sourcing a more environmentally friendly packaging. As the product is supplied in its packaging to keep it frozen and fresh, our team need to source a specific type of packaging that can sustain and protect the product throughout its delivery. Kindly please bear with us as we look into resolving this issue very soon. If you have any further enquiries, please do not hesitate to contact us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers Team

Posted 4 years ago

“Delivery advise was misleading, sarcastic response from your staff!”

Helpful Report

Posted 4 years ago

“The quality of fish was very good and it was very well packaged. However I was a bit disappointed that some of the fish was farmed abroad as I was under the impression that it was all locally, line caught fish.”

Helpful Report

Posted 4 years ago

Hi Abigail, Thank you for your feedback. We are glad to hear that you enjoyed your order. Our fresh caught fish are locally sourced by our team in Brixham, however, due to the bad weather that week they were unable to source enough variety of fish for your box. Occasionally, this may occur and as mentioned on the product's page our team will replace the product in your box with farmed or frozen fish. Our team replaced the fish with a sustainably farmed fish that is popular among our customers. Majority of the time our Catch of the Day box consist only of locally fresh caught fish, but in rare occasions due to weather conditions this can be quite challenging. That being said, we understand your concerns have passed your feedback on to our team. We will be in touch shortly discuss this further. Kind regards, Michelle

Posted 4 years ago

“I didn't receive the order sadly, owing to a delivery issue. But I did receive a refund.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your feedback. We are glad to hear that you managed to speak to a member of our team with regards to this matter who has since resolved the issue. We just wanted to sincerely apologise again for the disappointment caused on your order. We can assure you that your delivery was packed and collected to be delivered on the chosen date. Our team have been speaking to our delivery partners further to look into the issue that occurred and to ensure that it is avoided in the future. In the meantime, if you have any further enquiries, please do not hesitate to contact us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers Team

Posted 4 years ago

“Overall the quality was good and it was very well packaged. The scallops in shell however were full of sand which somewhat ruined them . There were no instructions to clean them before hand that I could see.”

Helpful Report

Posted 4 years ago

Hi Chris, Thank you for your feedback. While we are glad to hear that you did enjoy the rest of your order, we are disappointed to hear that the scallops were not up to our usual standards. We are currently looking into adding instructions in deliveries to help our customers further. Rest assure, your feedback on the scallops has been passed on to our team and we will be in touch shortly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“SCOLLOPS UNDERWEIGHT This is the second time we have ordered Crab, Scollops and the fish box from Wright Brothers and whilst the quality is excellent and the crabs were a good size they were underweight on the scollops. They advertise approx 18 scollops weighing 500 grams, which we felt was too much for two meals so we split it into three meals at approximately 6 scollops per person. However there were only 14 scollops not 18 and when we weighed them it was not 500 grams but only 440 grams. A bit naughty that Wright Brothers considering we paid for 500 grams.”

Helpful Report

Posted 4 years ago

Hi Christopher, Thank you for your feedback. We apologise for the issue that occurred. The scallops are supplied to us completely sealed in their packaging and directly delivered to our customers. However, rest assured we have passed your feedback on to the team who will be looking into this with the supplier. In the meantime, we will be in touch shortly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“Not very impressed. Mussels picked 6 days ago, Sea bass from Turkey. Scallops nice and fresh.”

Helpful Report

Posted 4 years ago

Hi Sam, Thank you for your feedback. Although we are glad that you enjoyed the scallops, we are disappointed to hear that you didn't have the best experience with your order. We will be in touch shortly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“Ordered this for a surprise lockdown birthday for my other half. While the package arrived the day before the birthday as planned, the dozen oysters were missing! Called up customer service and Marika was very nice and responsive. A replacement oyster order was placed for next day delivery. However, it did mean I had to shuffle the surprise birthday schedule around to wait for it to arrive, which added unnecessary stress and uncertainty. And then, when the dozen oysters finally arrived, there were only 11, not 12… Appreciate these are unusual times and mistakes happen. While the seafood was excellent, it's still not quite the 5-star experience I was hoping for.”

Helpful Report

Posted 4 years ago

Hi Derek, Thank you for your feedback. We are glad to hear that you spoke to Marika who was able to resolve the issue, however, we would like to sincerely apologise again for the inconvenience caused. As the oysters are supplied sealed in their packaging, due to health and safety regulations our team do not open the box but rest assure that your feedback has been passed on to our supplier to ensure that this doesn't happen again. We can assure you that this isn't a common occurrence. We strive to provide all our customers with the best experience possible and we will aim to provide this to you in the future. If you have any further enquiries, please do not hesitate to contact us at athome@thewrightbrothers.co.uk Kind regards, Michelle

Posted 4 years ago

“The fish was delivered a day later than stated, but the communication was good to let me know. The fish is amazing quality and we were delighted with it. The main issue was that I ordered raw prawns and got cooked prawns, which I notified you of. I am aware that the cooked ones are more expensive, but they have sugar in them, which I cannot eat, so despite being a generous swap, I cannot make use of them. I do feel I should have been refunded, so I am slightly put off from ordering again, which is a shame because I wish to support independent.”

Helpful Report

Posted 4 years ago

Hi Charlotte, Thank you for bringing this to our attention and for speaking to one of our team members with regards to this. We wanted to sincerely apologise again that you couldn't enjoy the replacement prawns received but are glad that we managed to resolve the issue. Kind regards, Wright Brothers Team

Posted 4 years ago

Wright Brothers is rated 4.8 based on 2,895 reviews