Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.77

4.8 Rating 2,819 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 27th May 2025

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great - expensive and lacking as a sushi ‘kit’. Delivery was spot on though.”

Helpful Report

Posted 1 week ago

“Honestly, about 3/4 of the oysters barely had anything in them. All of them would not be served in your restaurants because they looked so puny..”

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Posted 3 years ago

“I have eaten here many times during the week but this was my first meal at the weekend in the Battersea site. Everything seemed as normal and they were as usual incredibly busy. Ordered Squid to start and it was excellent, however the mains really let us down. The family all ordered the fish and chips and it left much to be desired, the batter was incredibly sour and the oil it was cooked in tasted old. Struggled to get the youngest to eat as the bitterness from the batter was quite strong, had to separate the fish from the batter to ensure success. I ordered a surf and turf with Scallops, the Steak although soft was overdone, and the scallops we gritty with the roe being so chewy it was inedible. To be honest should have sent it back but after a long day just wanted to get out of there. Staff never asked if we were happy with the food (might have prompted a response from me) and didnt even say thank you or goodbye when we paid and left. Better during the week.”

Helpful Report

Posted 2 months ago

Thank you for your review, we have passed your review on to the correct department. Our customers satisfaction are really important to us and a team member will be in touch. If you have any further questions in the meantime please don't hesitate to contact us athome@thewrightbrothers.co.uk Kind Regards The Wright Brothers Team

Posted 2 months ago

“We wasn't execting frozen seafood? We were expecting ready to eat, fresh seafood. We could have gone to any supermark and purchased the frozen seafood, for probably less than we paid. We didn't like the mussels being delived in a completely sealed plastic bag they came in a sealed bag and their was a districtive odour and when we cooked them their was few mussels that smelt off so we didn't chance eating them.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience. We're sorry to hear that the seafood didn't meet your expectations and that the mussels in particular raised concerns. We understand the importance of freshness and quality, and we're disappointed that we didn’t deliver on that for you. One of our customer service team members will be in contact. We hope to have the opportunity to provide you with a better experience in the future. Best regards,

Posted 2 months ago

“The ordering process is good but the product was not was I was expecting. Very disappointed.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Helen. We’re glad to hear that the ordering process met your expectations, but we’re sorry to learn that the product didn’t align with what you were hoping for. Your disappointment is important to us, and we will certainly take your comments into account as we work to enhance our offerings. We appreciate you sharing your thoughts and a customer service team member will reach out to you via email. Best regards, The Wright Brothers Team

Posted 2 months ago

“Me and my husband have been coming to wright brothers for a good couple years loved but noticed the last couple times we been was not the same we came last week experience was fair no lobster and platter was very small my brother and wife asked to go somewhere nice with us we recommend wright brothers we came last night brothers wife had coke silt on her food at table by waiter took away and returned within seconds we waited an hour for our mains seafood platter was small for myself and husband compared to last year not happy ask for crab all taken off now when use to get it with claws legs Attached photo of seafood platter last year to last night”

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Posted 4 months ago

“Very disappointed”

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Posted 5 months ago

“Easy to use site. Great delivery. Lovely choices. I was just very disappointed with the beef wellington after all that money! See individual product review”

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Posted 5 months ago

“Easy to order. I liked choosing the date of delivery. However the parcel absolutely stank of off fish and even when the parcel was disposed of and the packaging of the fish wash the smell continued. The fish smelt terribly. Not what I would expect given the price.”

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Posted 10 months ago

“I ate at the Battersea Power station restaurant. I ordered mussels in white wine sauce as a main. Many mussels were closed and thus not suitable to eat. The fries that accompanied the mussels were broken up in tiny pieces. When I complained to the restaurant staff, they said they would inform the Chef and that was the end of the story. I don't recommend TBH.”

Helpful Report

Posted 1 year ago

“Two days after ordering I received an email offering a discount on the product I ordered. When I emailed and expressed disappointment with this, I was told you couldn’t give retrospective discounts. I’m sure you can if you want to impress new customers as well as established ones.”

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Posted 2 years ago

“You delivered to the wrong address which I have reported several times and been ignored”

Helpful Report

Posted 2 years ago

Hi Tim, Thanks for your feedback and for your time on the phone. I am pleased to hear your parcel made it to you albeit via your Neighbour, which isn't ideal! It sounds like you may have been replying to one of our automated emails which are send from a no-reply email address. If you need to contact us in future you can call on 020 3855 5300 or email us at athome@thewrightbrothers.co.uk Best wishes, Team Wright Brothers

Posted 2 years ago

“One box of 12 I had to dispose of because three were open and smelling ,,so I did enjoy the ones I had …Fast to get here ,how ever the box was damp. Had my suspicion then not all were ok. Shame.”

Helpful Report

Posted 2 years ago

Hi Terry, Thanks for taking the time to review your order. We are very sorry to hear some of the Oysters you ordered were not up to our usual high standard. One of our customer service team will be in touch separately to rectify the situation. If you ever feel something isn't right with your order, please get in touch with us and we will do our best to sort it out. Best wishes, The Wright Brothers

Posted 2 years ago

“Visited your pop up bar by Battersea power station ( coaling pier?) Had three beers only and after I'd paid I noticed a 12.5% discretionary service charge was included . I wasn't made aware if this extra charge before ordering which I'm pretty sure you have to do. What was it for as I stood at the bar and took away the drinks myself? Lovely location though.”

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Posted 2 years ago

“This was the most average meal we have had in a long time. Sadly - expensive as well. Over two hours to get food served. Mussels mostly closed and not fresh. Monkfish overcooked and two ribeye steaks that were not rib eye steaks. All sides very average and homemade looking - not in a good way. £300 for a forgettable meal. Nice waiter but not a good waiter.”

Helpful Report

Posted 2 years ago

“Unfortunately this time I had to bin all the fish. When I open the bags containing fish they smell bad. I believe there was been an issue with the delivery. I assume the combination between hot weather and DPD not having refrigerated trucks is the reason for the issue.”

Helpful Report

Posted 2 years ago

Hi Silvia, Our customer service team has tried to get in touch regarding your recent order. If you ever feel there is something not right, please get in touch straight away. Our aim is that all customers are completely satisfied with what they receive and if that is not the case, we really would like to hear about it. I don't believe the problem would be due to the warm weather or DPD's vans, as our packaging is tested rigorously to withstand very warm conditions for the duration of the transit. We do have to adjust the amount of ice and insulation but you should always expect your fish to arrive in tip-top condition, whatever the weather. Best wishes, The Wright Brothers

Posted 2 years ago

“My order was misdelivered by your courier on Friday evening. I appreciate the redress that was provided the following Monday. However, my experience illustrated that, if a delivery set for after 5.30pm on a Friday does not take place, there is nothing one can do about it as neither you nor the courier can be contacted.”

Helpful Report

Posted 2 years ago

“I’m always happy with your products, but on my last delivery DPD let you down badly. Despite instructing them to deliver to a specified neighbour, they left our lobster and scallops outside the front door on a warm day, and sent me a photo which obviously shows the door was closed/ no one home. Contrary to my instructions and their stated policy and ridiculous for fresh and expensive seafood”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for reporting this to us. It's always disappointing to hear about a lapse in service standards from DPD and rest assured we will follow this up with them. They operate a large network which on the whole works exceptionally well, but with so many drivers up and down the country, occasionally isolated incidents can occur. Luckily our insulated boxes should be able to withstand a few hours in direct sunlight and the advice we always give is to download the DPD app so that you receive real-time tracking and alerts. It is important for us to hear this kind of feedback so thank you for taking the time to write. Best wishes, The Wright Brothers

Posted 3 years ago

“I placed 3 online shellfish orders so far with this company. First 2 were well packaged and no issues. Third one was packed miserably with 2 ice packs (see photo) and 3 boxes of fresh scallops that arrived room temperature (not cold). They are to be stored at 5 degrees. Sent an email to the company. No response after a week. Disappointed as I expected better service and customer care for a £76 order.”

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Posted 3 years ago

“Our poor experience has already been addressed thank you”

Helpful Report

Posted 3 years ago

Wright Brothers is rated 4.8 based on 2,819 reviews