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Wright Brothers Reviews

4.7 Rating 1,708 Reviews

93 %

of reviewers recommend Wright Brothers

Company Reviews

Product Reviews

4.7

Based on 1,708 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been growing and buying seafood for London’s best chefs for nearly 20 years (inc. Gordon Ramsay, Jason Atherton and Angela Hartnett). Now we aim to deliver the same restaurant quality and service to you At Home.

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Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 11th April 2024

Wright Brothers 5 star review on 4th April 2024

Wright Brothers 5 star review on 22nd February 2024

Wright Brothers 5 star review on 3rd December 2022

Wright Brothers 5 star review on 7th October 2022

Wright Brothers 5 star review on 7th October 2022

Wright Brothers 5 star review on 7th October 2022

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ate at the Battersea Power station restaurant. I ordered mussels in white wine sauce as a main. Many mussels were closed and thus not suitable to eat. The fries that accompanied the mussels were broken up in tiny pieces. When I complained to the restaurant staff, they said they would inform the Chef and that was the end of the story. I don't recommend TBH.”

“Two days after ordering I received an email offering a discount on the product I ordered. When I emailed and expressed disappointment with this, I was told you couldn’t give retrospective discounts. I’m sure you can if you want to impress new customers as well as established ones.”

“You delivered to the wrong address which I have reported several times and been ignored”

Hi Tim, Thanks for your feedback and for your time on the phone. I am pleased to hear your parcel made it to you albeit via your Neighbour, which isn't ideal! It sounds like you may have been replying to one of our automated emails which are send from a no-reply email address. If you need to contact us in future you can call on 020 3855 5300 or email us at athome@thewrightbrothers.co.uk Best wishes, Team Wright Brothers

“One box of 12 I had to dispose of because three were open and smelling ,,so I did enjoy the ones I had …Fast to get here ,how ever the box was damp. Had my suspicion then not all were ok. Shame.”

Hi Terry, Thanks for taking the time to review your order. We are very sorry to hear some of the Oysters you ordered were not up to our usual high standard. One of our customer service team will be in touch separately to rectify the situation. If you ever feel something isn't right with your order, please get in touch with us and we will do our best to sort it out. Best wishes, The Wright Brothers

“Visited your pop up bar by Battersea power station ( coaling pier?) Had three beers only and after I'd paid I noticed a 12.5% discretionary service charge was included . I wasn't made aware if this extra charge before ordering which I'm pretty sure you have to do. What was it for as I stood at the bar and took away the drinks myself? Lovely location though.”

“This was the most average meal we have had in a long time. Sadly - expensive as well. Over two hours to get food served. Mussels mostly closed and not fresh. Monkfish overcooked and two ribeye steaks that were not rib eye steaks. All sides very average and homemade looking - not in a good way. £300 for a forgettable meal. Nice waiter but not a good waiter.”

“Unfortunately this time I had to bin all the fish. When I open the bags containing fish they smell bad. I believe there was been an issue with the delivery. I assume the combination between hot weather and DPD not having refrigerated trucks is the reason for the issue.”

Hi Silvia, Our customer service team has tried to get in touch regarding your recent order. If you ever feel there is something not right, please get in touch straight away. Our aim is that all customers are completely satisfied with what they receive and if that is not the case, we really would like to hear about it. I don't believe the problem would be due to the warm weather or DPD's vans, as our packaging is tested rigorously to withstand very warm conditions for the duration of the transit. We do have to adjust the amount of ice and insulation but you should always expect your fish to arrive in tip-top condition, whatever the weather. Best wishes, The Wright Brothers

“My order was misdelivered by your courier on Friday evening. I appreciate the redress that was provided the following Monday. However, my experience illustrated that, if a delivery set for after 5.30pm on a Friday does not take place, there is nothing one can do about it as neither you nor the courier can be contacted.”

“I’m always happy with your products, but on my last delivery DPD let you down badly. Despite instructing them to deliver to a specified neighbour, they left our lobster and scallops outside the front door on a warm day, and sent me a photo which obviously shows the door was closed/ no one home. Contrary to my instructions and their stated policy and ridiculous for fresh and expensive seafood”

Hi Chris, Thanks for reporting this to us. It's always disappointing to hear about a lapse in service standards from DPD and rest assured we will follow this up with them. They operate a large network which on the whole works exceptionally well, but with so many drivers up and down the country, occasionally isolated incidents can occur. Luckily our insulated boxes should be able to withstand a few hours in direct sunlight and the advice we always give is to download the DPD app so that you receive real-time tracking and alerts. It is important for us to hear this kind of feedback so thank you for taking the time to write. Best wishes, The Wright Brothers

“I placed 3 online shellfish orders so far with this company. First 2 were well packaged and no issues. Third one was packed miserably with 2 ice packs (see photo) and 3 boxes of fresh scallops that arrived room temperature (not cold). They are to be stored at 5 degrees. Sent an email to the company. No response after a week. Disappointed as I expected better service and customer care for a £76 order.”

“Our poor experience has already been addressed thank you”

“Not so good as the last box we had - Langoustines were awful , very tiny and threw most away. Disappointed I’m afraid to say!”

Dear Alan, Thank you for your feedback. We’re truly disappointed to hear that Langoustines were not up to our usual standards. Rest assured that we really appreciate all comments as it helps us to identify where we can improve. We’ll be sure to pass this on to our supplier and dedicated team. We sincerely apologise for any inconvenience it may have caused. In the meantime, we will be in touch directly soon to discuss this further. Kind regards, Wright Brothers Team

“We did not receive our order due to difficulties with the delivery company - despite our having had several orders from you before. You did your best and offered discount on our next order plus full refund but a disappointing experience this time.”

Dear Ian, Thank you for your feedback. We are truly sorry to hear that DPD did not deliver your order as planned and expected. Rest assured that we've passed your comment on to our delivery partner to avoid this from happening again in the future. However, we're glad to realise that a member of our team managed to issue a full refund and offer you a voucher to use on any future order. We hope that you will trust us again. Kind regards, Wright Brothers Team

“Non delivery of order”

Dear Andy, Thank you for your feedback. We are truly sorry and extremely disappointed that we have not provided you with a great experience recently. We've already passed this comment on to our delivery partner to ensure this won't happen again. We sincerely apologise for any inconvenience this may have caused. We understand that you have spoken to a member of our team with regards to this issue and this has been sorted out. We really hope you can trust on our services again in the future. Kind regards, Wright Brothers Team

“Half of the oysters were open/dead.”

Dear David, Thank you for your feedback. We are sincerely sorry to hear that the oysters received were not up to our usual standards. As this product is supplied already packed, we are prohibited to open them, due to Health and Safety regulations. However, we passed your comment on to our dedicated team who will look immediately into this with our supplier to ensure that this doesn't happen again. In the meantime, we will be in touch with you directly to discuss this further. Kind regards, Wright Brothers Team

“made my first order with Wright Bros but sadly it never arrived. full refund efficiently made by Wright Bros but disappointed that the courier company was so hopeless and that I never got to taste the great looking seafood on the website. might pluck up courage to make another order one day.”

Dear Rhys, Thank you for your feedback. We are truly sorry to hear that you did not have the best experience with your delivery. We aim to provide the best service to all our customers and sincerely apologise that this did not occur on this occasion. We really appreciate all comments as it helps us to identify where we can improve. We’ve passed this on to our delivery partner. We understand that a member of our team provided you with a prompt assistance. However, this isn’t normal practice and usual occurrence and, hopefully, you will give us another chance. Kind regards, Wright Brothers Team

“I have used Wright Brothers a number of times and are generally my preference over others such as Fish For Thought. However today i have been left really disappointed with a last minute refund of the Clams i ordered, which were the main ingredient for my planned dinner party tomorrow. I now dont have time to source others. More fustratingly i had to make up the order to £50 for other items i like but dont really need right now. It will make me think again about ordering from you, which is a real shame.”

Hi Emily, Thank you for your feedback. We are sincerely sorry for the disappointment caused. Our supplier let us down at the very last minute as a result of bad weather conditions and shortages, and we informed you as soon as our operations team sent us the updates on this matter. Rest assured that we tried our best to fulfil your order. We understand that this was frustrating and the outcome was of an unsatisfactory experience. We are aware that you have already spoken to a member of our team with regards to this issue. However, we will be in touch directly soon to discuss this further. Kind regards, Wright Brothers Team

“Unfortunately your current delivery service is appalling. The last two orders have been spoilt because of it. I have made complaints on both occasions and they were dealt with, but unfortunately I will not be ordering home delivery again until your distribution method is improved.”

Dear William, Thank you for bringing this to our attention. We understand that a member of our team contacted you to resolve this issue. We would like to sincerely apologise again for any inconvenience that our current shipping method may have caused. We are truly disappointed that we couldn't provide you with the best experience, up to our usual standards. As the delivery was made via DPD, this was unfortunately out of our control. However, rest assured that we are looking into this further with our delivery partner to avoid this from happening again. We hope that you will be able to trust in our services again in the future. Kind regards, Wright Brothers Team

“So this is a difficult review. I've previously ordered from you for my very discerning dad and he said the seafood was the best he'd ever had from home. We recommend it to so many people and they ordered too! So I ordered again for a father's Day gift. I get to spend very little with my parents and we were on holiday together so I ordered the BBQ pack, Carlingford Oysters and the mixed ciders for his gift. On the day of delivery, I got up early and went and bought all of the accompanying aspects to make sauces, kebabs, marinades etc. Then I received an email to say the parcel was damaged and that I would not be receiving my delivery. I was absolutely gutted! Not only had I spent an extra load of money of things to go with the order that were now pointless, I had no gift for my dad. I understood that this is DPD's issue and that is why I find the review hard. However I was told on the phone from an employee that they didn't really like DPD as they weren't very good. I was offered for the delivery to be made the following week, but it wasn't possible, we were in holiday when it should have arrived. I only see my parents for a few weekends a year and I would be working the following weekend. I felt really patronised by the lady that was talking to be she kept saying 'awww, I'm sorry" , but didn't really seem sorry at all. I chose to get a full refund. I then got an email to say that I would be given £15 as a goodwill gesture, this was very kind, however I can easily save £15 on an order using the voucher codes emailed to me All in all, the product from here is great, the delivery service used isn't and the customer service definitely needs work on. Will I be back to shop again? Who knows? At the moment no. I was so let down over something special that we had looked forward to.”

“13 of the 36 oysters were open. I was refunded for 12 oysters but of course, the experience had been ruined. Won’t use this company again”

Hi Mary, Thank you for your feedback. At Wright Brothers, we pride ourselves on providing the best seafood and experiences. Therefore, it goes without saying we’re very disappointed to hear that oysters did not live up to expectations. However, we really appreciate all comments as it helps us to identify where we can improve. We’ll be sure to pass this on to our team. We sincerely apologise for any inconvenience this may have caused. In the meantime, we will be in touch directly soon to discuss this further. Kind regards, Wight Brothers Team

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Wright Brothers is rated 4.7 based on 1,708 reviews