Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.77

4.8 Rating 2,819 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 27th May 2025

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We couldn't fault the service, but the wife and myself both agreed that the lobsters had been over cooked and were very chewy.”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your feedback. We are very sorry to hear that you didn't enjoy your cooked lobsters. We will speak to the team about this and I will contact you directly with regards to this matter. Kind regards, Michelle

Posted 4 years ago

“To be honest I was a bit disappointed and underwhelmed. Having been in the food business for over 30 years we have been lucky enough to have Lobster on a number of occasions and the size of one of these was really small. The lobster itself was tiny by comparison and the weight was made up in the claws. Not the best experience I am afraid”

Helpful Report

Posted 4 years ago

Hi Paul, Thank you for your feedback and for bringing this to our attention. I am sorry about the lobster that you received. We appreciate all feedback received and always try to better improve our services and products. I will be in touch with you directly for more information so that our team can investigate this further. Kind regards, Michelle

Posted 4 years ago

“My order was not complete and I was not informed of this. I had to ring the office to be informed that there had not been a mistake - one of the items had not been landed and therefore not included. I was refunded efficiently .”

Helpful Report

Posted 4 years ago

Hi Nicola, Thank you for your feedback. We are very sorry that you were not notified beforehand of the unavailable product on your order. We took this into account on the day and have been working on improving our services to ensure that we keep all our customers up to date on their orders from beginning to end. We take all feedback seriously and are determined to make sure that this doesn't happen again. We hope that we can give you a better experience on a future order. Kind regards, Michelle

Posted 4 years ago

“OYSTERS WERE OF THE QUALITY AS £1 OYSTER HAPPY HOUR DEAL WHEN SERVED IN THE RESTAURANT. NOT GOOD ENOUGH WHEN THE PRICE IS ALMOST DOUBLE FOR HOME DELIVERY TO OPEN OURSELVES. FISH DID NOT BURST WITH FLAVOUR IN SPITE OF BEING IN SEASON”

Helpful Report

Posted 4 years ago

Hi David, Thank you for your feedback. I am sorry to hear that you did not fully enjoy your order. We take all feedback seriously and it's important to us that our customers receive the best experience from beginning to end. I will be in touch with you shortly to get more information and we will look into this further. Kind regards, Michelle

Posted 4 years ago

Wright Brothers is rated 4.8 based on 2,819 reviews