Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.77

4.8 Rating 2,819 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 27th May 2025

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not so good as the last box we had - Langoustines were awful , very tiny and threw most away. Disappointed I’m afraid to say!”

Helpful Report

Posted 3 years ago

Dear Alan, Thank you for your feedback. We’re truly disappointed to hear that Langoustines were not up to our usual standards. Rest assured that we really appreciate all comments as it helps us to identify where we can improve. We’ll be sure to pass this on to our supplier and dedicated team. We sincerely apologise for any inconvenience it may have caused. In the meantime, we will be in touch directly soon to discuss this further. Kind regards, Wright Brothers Team

Posted 3 years ago

“We did not receive our order due to difficulties with the delivery company - despite our having had several orders from you before. You did your best and offered discount on our next order plus full refund but a disappointing experience this time.”

Helpful Report

Posted 3 years ago

Dear Ian, Thank you for your feedback. We are truly sorry to hear that DPD did not deliver your order as planned and expected. Rest assured that we've passed your comment on to our delivery partner to avoid this from happening again in the future. However, we're glad to realise that a member of our team managed to issue a full refund and offer you a voucher to use on any future order. We hope that you will trust us again. Kind regards, Wright Brothers Team

Posted 3 years ago

“Non delivery of order”

Helpful Report

Posted 3 years ago

Dear Andy, Thank you for your feedback. We are truly sorry and extremely disappointed that we have not provided you with a great experience recently. We've already passed this comment on to our delivery partner to ensure this won't happen again. We sincerely apologise for any inconvenience this may have caused. We understand that you have spoken to a member of our team with regards to this issue and this has been sorted out. We really hope you can trust on our services again in the future. Kind regards, Wright Brothers Team

Posted 3 years ago

“Half of the oysters were open/dead.”

Helpful Report

Posted 3 years ago

Dear David, Thank you for your feedback. We are sincerely sorry to hear that the oysters received were not up to our usual standards. As this product is supplied already packed, we are prohibited to open them, due to Health and Safety regulations. However, we passed your comment on to our dedicated team who will look immediately into this with our supplier to ensure that this doesn't happen again. In the meantime, we will be in touch with you directly to discuss this further. Kind regards, Wright Brothers Team

Posted 3 years ago

“made my first order with Wright Bros but sadly it never arrived. full refund efficiently made by Wright Bros but disappointed that the courier company was so hopeless and that I never got to taste the great looking seafood on the website. might pluck up courage to make another order one day.”

Helpful Report

Posted 3 years ago

Dear Rhys, Thank you for your feedback. We are truly sorry to hear that you did not have the best experience with your delivery. We aim to provide the best service to all our customers and sincerely apologise that this did not occur on this occasion. We really appreciate all comments as it helps us to identify where we can improve. We’ve passed this on to our delivery partner. We understand that a member of our team provided you with a prompt assistance. However, this isn’t normal practice and usual occurrence and, hopefully, you will give us another chance. Kind regards, Wright Brothers Team

Posted 3 years ago

“I have used Wright Brothers a number of times and are generally my preference over others such as Fish For Thought. However today i have been left really disappointed with a last minute refund of the Clams i ordered, which were the main ingredient for my planned dinner party tomorrow. I now dont have time to source others. More fustratingly i had to make up the order to £50 for other items i like but dont really need right now. It will make me think again about ordering from you, which is a real shame.”

Helpful Report

Posted 3 years ago

Hi Emily, Thank you for your feedback. We are sincerely sorry for the disappointment caused. Our supplier let us down at the very last minute as a result of bad weather conditions and shortages, and we informed you as soon as our operations team sent us the updates on this matter. Rest assured that we tried our best to fulfil your order. We understand that this was frustrating and the outcome was of an unsatisfactory experience. We are aware that you have already spoken to a member of our team with regards to this issue. However, we will be in touch directly soon to discuss this further. Kind regards, Wright Brothers Team

Posted 3 years ago

“Unfortunately your current delivery service is appalling. The last two orders have been spoilt because of it. I have made complaints on both occasions and they were dealt with, but unfortunately I will not be ordering home delivery again until your distribution method is improved.”

Helpful Report

Posted 3 years ago

Dear William, Thank you for bringing this to our attention. We understand that a member of our team contacted you to resolve this issue. We would like to sincerely apologise again for any inconvenience that our current shipping method may have caused. We are truly disappointed that we couldn't provide you with the best experience, up to our usual standards. As the delivery was made via DPD, this was unfortunately out of our control. However, rest assured that we are looking into this further with our delivery partner to avoid this from happening again. We hope that you will be able to trust in our services again in the future. Kind regards, Wright Brothers Team

Posted 3 years ago

“So this is a difficult review. I've previously ordered from you for my very discerning dad and he said the seafood was the best he'd ever had from home. We recommend it to so many people and they ordered too! So I ordered again for a father's Day gift. I get to spend very little with my parents and we were on holiday together so I ordered the BBQ pack, Carlingford Oysters and the mixed ciders for his gift. On the day of delivery, I got up early and went and bought all of the accompanying aspects to make sauces, kebabs, marinades etc. Then I received an email to say the parcel was damaged and that I would not be receiving my delivery. I was absolutely gutted! Not only had I spent an extra load of money of things to go with the order that were now pointless, I had no gift for my dad. I understood that this is DPD's issue and that is why I find the review hard. However I was told on the phone from an employee that they didn't really like DPD as they weren't very good. I was offered for the delivery to be made the following week, but it wasn't possible, we were in holiday when it should have arrived. I only see my parents for a few weekends a year and I would be working the following weekend. I felt really patronised by the lady that was talking to be she kept saying 'awww, I'm sorry" , but didn't really seem sorry at all. I chose to get a full refund. I then got an email to say that I would be given £15 as a goodwill gesture, this was very kind, however I can easily save £15 on an order using the voucher codes emailed to me All in all, the product from here is great, the delivery service used isn't and the customer service definitely needs work on. Will I be back to shop again? Who knows? At the moment no. I was so let down over something special that we had looked forward to.”

Helpful Report

Posted 3 years ago

“13 of the 36 oysters were open. I was refunded for 12 oysters but of course, the experience had been ruined. Won’t use this company again”

Helpful Report

Posted 3 years ago

Hi Mary, Thank you for your feedback. At Wright Brothers, we pride ourselves on providing the best seafood and experiences. Therefore, it goes without saying we’re very disappointed to hear that oysters did not live up to expectations. However, we really appreciate all comments as it helps us to identify where we can improve. We’ll be sure to pass this on to our team. We sincerely apologise for any inconvenience this may have caused. In the meantime, we will be in touch directly soon to discuss this further. Kind regards, Wight Brothers Team

Posted 3 years ago

“Ordering and Delivery excellent : Preparation of the food difficult : Food itself totally disappointing : Oysters ordinary and uninspiring : Lobster a let-down Small very tough and chewy : price expensive!”

Helpful Report

Posted 3 years ago

Hi David, Thank you for your feedback. At Wright Brothers, we pride ourselves on providing the best seafood and experiences. Therefore, it goes without saying we’re very disappointed to hear that oysters and lobster did not live up to expectations. We are offering a wide high-quality sustainable seafood directly to your door. Our prices are currently calculated on what is best at the market. However, we really appreciate all comments as it helps us to identify where we can improve. We’ll be sure to pass this on to our team. We sincerely apologise for any inconvenience this may have caused. In the meantime, we will be in touch directly soon to discuss this further. Kind regards, Marika

Posted 3 years ago

“Our seafood platter arrived today but with no mussels. At over £90 delivered you'd expect some form of communication upfront that the order had to be changed to set expectations. The gift message had also been omitted. So regardless of quality - we're already disappointed.”

Helpful Report

Posted 3 years ago

Dear customer, We sincerely apologise for the issues that occurred on your order. We can assure you that our team are aware about this and are taking the necessary steps to ensure that this doesn't happen again. A member of our team has contacted you further directly via email with regards to this as well. If you have not received the email, kindly please check your junk folder as our emails do sometimes end up there. We always aim to provide the best experience to all our customers and are truly sorry that this did not occur on this occasion. We will strive to improve on our services to ensure that all our customers have the best service from beginning to end. If you have any enquiries, please do not hesitate to contact us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers team

Posted 3 years ago

“The last order I received was on 10 June order number 27304. The box was delivered by courier company DPD. It was dumped outside my front door, the courier rang the bell and left immediately after taking a photo so I didn't get to see this person. If I had seen him I would have refused to accept this box. The box was squashed and the bottom was open. The dry ice had melted and the only reason the fish packets were cool was thanks to the rapidly defrosting frozen prawns. After talking to your Customer Service person Marika, I received a derisory £10 voucher to be used on my next order. I can tell you now this will not happed until you stop using DPD. They are the worst company you could have chosen. I will return to Wright Bros. when you no longer use DPD and not before.”

Helpful Report

Posted 3 years ago

Dear Neil, Thank you for your feedback. We are very sorry to hear that you did not have the best experience with your delivery. We aim to provide the best service to all our customers and sincerely apologise that this did not occur on this occasion. Due to a recent operation change, we have had to make changes to our delivery methods for all UK mainland deliveries via our delivery partner, who we have used to make deliveries in various parts of the UK. However, we completely understand your frustration and have passed your feedback on to our team who are already looking into how we can improve our delivery service. We will be in touch shortly to discuss this further. Kind regards, Michelle

Posted 3 years ago

“I bought a large lobster for my husband as a treat. He had it with melted warm butter and French bread. Very sadly the lobster was tough. My tuna was delicious. Thought you should know. Gail Tatlow”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your feedback. We are glad to hear that you enjoyed your tuna but are very sorry that the lobster was not up to our usual standards. We will be in touch shortly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“I've always had good service from Wright Bros but was disappointed this Easter. I had placed my order to be delivered on Good Friday so that we could have it that day, however, on the day before I received an email to state that their couriers were unable to deliver and it would now be Saturday. I sent an email back to share my disappointment but never heard back. On Friday the Fish was delivered and I then received an email to explain that the original email telling me they were unable to deliver on the Friday was a miscommunication. Thankfully someone was in the house when it was delivered as I received no notice of this change. Unfortunately we had made alternative menu arrangements for the Friday. The Fish was great as always but the experience was not as I would have or have come to expect.”

Helpful Report

Posted 4 years ago

Hi Sophie, Thank you for your feedback. We apologise for the inconvenience and confusion caused on your delivery. The email was sent by mistake and a member of our team replied the next day to explain of the confusion. As it was during the Easter weekend, our team were experiencing very high volumes of requests coming through and tried their very best to reply in a timely manner. We sincerely apologise that we did not reply beforehand. We are, however, glad that you received your delivery and enjoyed your order. We can assure you that this is not a common occurrence and always aim to provide the best experience to our customers. We do apologise that this was not provided on your recent delivery and hope to give you a much better experience in the future. If you have any further enquiries, please do not hesitate to contact us at athome@thewrighbrothers.co.uk Kind regards, Wright Brothers Team

Posted 4 years ago

“Dressed crab had broken shell in the meat. Very little white meat. Overall very grainy.”

Helpful Report

Posted 4 years ago

Hi Tony, Thank you for your feedback. We understand that you have spoken to a member of our team with regards to this. While we are glad that the issue has been resolved, we just wanted to apologise again that the dressed crab received was not up to our usual standard. Rest assure your feedback has been passed on to our team who are looking into this. Thank you again for your time and patience. Kind regards, Wright Brothers Team

Posted 4 years ago

“The food ordered was to a satisfactory quality, however, the experience was ruined by the hassle of the poor delivery service made by the company; in which my order was given to the completely wrong address and driver consequently forging my signature to complete the delivery of which I received a copy of and was extremely shocked. It was only out of the kindness of the people who received the package and consequently made contact with the Wright Bros office to inform them that they had received a package that did not belong to them - they also told the delivery driver that he had the wrong address - in which he ignored. I also feel that the quality of the food was somewhat spoilt due to being left outside as the people who received my order were unaware of the contents. I spent the morning trying to get in contact with the office after receiving the confirmation of successful delivery with forged signature. After multiple attempts of calling the office, finally, I received a call back by a very polite employee who was extremely apologetic about the situation, although the only solution was to make my own way to the address it had been delivered, if I wanted the product. When paying £10 for a delivery of a premium service, I would expect a lot better and will not be ordering again.”

Helpful Report

Posted 4 years ago

Hi Nathan, Thank you for your feedback. We are very disappointed to hear that the service was not up to our usual standards. We sincerely apologise for the inconvenience this has caused and completely understand your frustration. Our delivery team are aware of this issue and they will be looking into this matter to ensure that it doesn't happen again. In the meantime, we will be in touch with you shortly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“Cannot comment on quality of order which was a gift, however the order process and information was fine, withe the exception of 'Shop. This is unnecessary on an iPhone 11 which also has a Staling Bank and Apple Pay. Downloading the app to trial worked but cased my browser to try and do so 5 more times - annoying. Also the app didn't pick up my order or link to WB. in spite of recognising an iCloud email.”

Helpful Report

Posted 4 years ago

Hi Nick, Thank you for your message. I am sorry for the trouble you had with placing your order. You don't need to download an app in order to browse our website, however, we will be in touch with you for more information so that we can rectify the issue. Kind regards, Michelle

Posted 4 years ago

“During the order, there was a field to include a personal note to the recipient. This didn't come, and caused confusion. This was a holiday gift to my significant others' parents, and they didn't even know that it was from me, or receive the holiday greeting. So much for a nice surprise...”

Helpful Report

Posted 4 years ago

“The lobster and prawns where great but the crab i ordered never arrived and i am still waiting for a a refund.”

Helpful Report

Posted 4 years ago

Hi Ben, Thank you for bringing this to our attention. Although we are glad to hear that you enjoyed the rest of your order, we are very sorry that you have not been refunded for the crab. Due to the bad weather, our team could not source any crabs on the day and sent a notification to customers. However, we are very sorry if you did not receive the notification. I will be in touch with you directly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“I ordered caviar and found a string in one of the tins! Have previously ordered from other suppliers and found the quality of Wright Bros just not good. Friends have ordered seafood and it was good so maybe I got a bad batch. Disappointing.”

Helpful Report

Posted 4 years ago

Hi T Mawjee, Thank you for bringing this to our attention. We are very sorry that this has happened, we can assure you that this is not a common occurrence and we have not had this occur before. We will be speaking to our suppliers with regards to this. I will be in touch directly to discuss this further. Kind regards, Michelle

Posted 4 years ago

Wright Brothers is rated 4.8 based on 2,819 reviews