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Wright Brothers Reviews

4.7 Rating 1,711 Reviews

93 %

of reviewers recommend Wright Brothers

Company Reviews

Product Reviews

4.7

Based on 1,711 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been growing and buying seafood for London’s best chefs for nearly 20 years (inc. Gordon Ramsay, Jason Atherton and Angela Hartnett). Now we aim to deliver the same restaurant quality and service to you At Home.

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Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 11th April 2024

Wright Brothers 5 star review on 4th April 2024

Wright Brothers 5 star review on 22nd February 2024

Wright Brothers 5 star review on 3rd December 2022

Wright Brothers 5 star review on 7th October 2022

Wright Brothers 5 star review on 7th October 2022

Wright Brothers 5 star review on 7th October 2022

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering and Delivery excellent : Preparation of the food difficult : Food itself totally disappointing : Oysters ordinary and uninspiring : Lobster a let-down Small very tough and chewy : price expensive!”

Hi David, Thank you for your feedback. At Wright Brothers, we pride ourselves on providing the best seafood and experiences. Therefore, it goes without saying we’re very disappointed to hear that oysters and lobster did not live up to expectations. We are offering a wide high-quality sustainable seafood directly to your door. Our prices are currently calculated on what is best at the market. However, we really appreciate all comments as it helps us to identify where we can improve. We’ll be sure to pass this on to our team. We sincerely apologise for any inconvenience this may have caused. In the meantime, we will be in touch directly soon to discuss this further. Kind regards, Marika

“Our seafood platter arrived today but with no mussels. At over £90 delivered you'd expect some form of communication upfront that the order had to be changed to set expectations. The gift message had also been omitted. So regardless of quality - we're already disappointed.”

Dear customer, We sincerely apologise for the issues that occurred on your order. We can assure you that our team are aware about this and are taking the necessary steps to ensure that this doesn't happen again. A member of our team has contacted you further directly via email with regards to this as well. If you have not received the email, kindly please check your junk folder as our emails do sometimes end up there. We always aim to provide the best experience to all our customers and are truly sorry that this did not occur on this occasion. We will strive to improve on our services to ensure that all our customers have the best service from beginning to end. If you have any enquiries, please do not hesitate to contact us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers team

“The last order I received was on 10 June order number 27304. The box was delivered by courier company DPD. It was dumped outside my front door, the courier rang the bell and left immediately after taking a photo so I didn't get to see this person. If I had seen him I would have refused to accept this box. The box was squashed and the bottom was open. The dry ice had melted and the only reason the fish packets were cool was thanks to the rapidly defrosting frozen prawns. After talking to your Customer Service person Marika, I received a derisory £10 voucher to be used on my next order. I can tell you now this will not happed until you stop using DPD. They are the worst company you could have chosen. I will return to Wright Bros. when you no longer use DPD and not before.”

Dear Neil, Thank you for your feedback. We are very sorry to hear that you did not have the best experience with your delivery. We aim to provide the best service to all our customers and sincerely apologise that this did not occur on this occasion. Due to a recent operation change, we have had to make changes to our delivery methods for all UK mainland deliveries via our delivery partner, who we have used to make deliveries in various parts of the UK. However, we completely understand your frustration and have passed your feedback on to our team who are already looking into how we can improve our delivery service. We will be in touch shortly to discuss this further. Kind regards, Michelle

“I bought a large lobster for my husband as a treat. He had it with melted warm butter and French bread. Very sadly the lobster was tough. My tuna was delicious. Thought you should know. Gail Tatlow”

Dear customer, Thank you for your feedback. We are glad to hear that you enjoyed your tuna but are very sorry that the lobster was not up to our usual standards. We will be in touch shortly to discuss this further. Kind regards, Michelle

“I've always had good service from Wright Bros but was disappointed this Easter. I had placed my order to be delivered on Good Friday so that we could have it that day, however, on the day before I received an email to state that their couriers were unable to deliver and it would now be Saturday. I sent an email back to share my disappointment but never heard back. On Friday the Fish was delivered and I then received an email to explain that the original email telling me they were unable to deliver on the Friday was a miscommunication. Thankfully someone was in the house when it was delivered as I received no notice of this change. Unfortunately we had made alternative menu arrangements for the Friday. The Fish was great as always but the experience was not as I would have or have come to expect.”

Hi Sophie, Thank you for your feedback. We apologise for the inconvenience and confusion caused on your delivery. The email was sent by mistake and a member of our team replied the next day to explain of the confusion. As it was during the Easter weekend, our team were experiencing very high volumes of requests coming through and tried their very best to reply in a timely manner. We sincerely apologise that we did not reply beforehand. We are, however, glad that you received your delivery and enjoyed your order. We can assure you that this is not a common occurrence and always aim to provide the best experience to our customers. We do apologise that this was not provided on your recent delivery and hope to give you a much better experience in the future. If you have any further enquiries, please do not hesitate to contact us at athome@thewrighbrothers.co.uk Kind regards, Wright Brothers Team

“Dressed crab had broken shell in the meat. Very little white meat. Overall very grainy.”

Hi Tony, Thank you for your feedback. We understand that you have spoken to a member of our team with regards to this. While we are glad that the issue has been resolved, we just wanted to apologise again that the dressed crab received was not up to our usual standard. Rest assure your feedback has been passed on to our team who are looking into this. Thank you again for your time and patience. Kind regards, Wright Brothers Team

“The food ordered was to a satisfactory quality, however, the experience was ruined by the hassle of the poor delivery service made by the company; in which my order was given to the completely wrong address and driver consequently forging my signature to complete the delivery of which I received a copy of and was extremely shocked. It was only out of the kindness of the people who received the package and consequently made contact with the Wright Bros office to inform them that they had received a package that did not belong to them - they also told the delivery driver that he had the wrong address - in which he ignored. I also feel that the quality of the food was somewhat spoilt due to being left outside as the people who received my order were unaware of the contents. I spent the morning trying to get in contact with the office after receiving the confirmation of successful delivery with forged signature. After multiple attempts of calling the office, finally, I received a call back by a very polite employee who was extremely apologetic about the situation, although the only solution was to make my own way to the address it had been delivered, if I wanted the product. When paying £10 for a delivery of a premium service, I would expect a lot better and will not be ordering again.”

Hi Nathan, Thank you for your feedback. We are very disappointed to hear that the service was not up to our usual standards. We sincerely apologise for the inconvenience this has caused and completely understand your frustration. Our delivery team are aware of this issue and they will be looking into this matter to ensure that it doesn't happen again. In the meantime, we will be in touch with you shortly to discuss this further. Kind regards, Michelle

“Cannot comment on quality of order which was a gift, however the order process and information was fine, withe the exception of 'Shop. This is unnecessary on an iPhone 11 which also has a Staling Bank and Apple Pay. Downloading the app to trial worked but cased my browser to try and do so 5 more times - annoying. Also the app didn't pick up my order or link to WB. in spite of recognising an iCloud email.”

Hi Nick, Thank you for your message. I am sorry for the trouble you had with placing your order. You don't need to download an app in order to browse our website, however, we will be in touch with you for more information so that we can rectify the issue. Kind regards, Michelle

“During the order, there was a field to include a personal note to the recipient. This didn't come, and caused confusion. This was a holiday gift to my significant others' parents, and they didn't even know that it was from me, or receive the holiday greeting. So much for a nice surprise...”

“The lobster and prawns where great but the crab i ordered never arrived and i am still waiting for a a refund.”

Hi Ben, Thank you for bringing this to our attention. Although we are glad to hear that you enjoyed the rest of your order, we are very sorry that you have not been refunded for the crab. Due to the bad weather, our team could not source any crabs on the day and sent a notification to customers. However, we are very sorry if you did not receive the notification. I will be in touch with you directly to discuss this further. Kind regards, Michelle

“I ordered caviar and found a string in one of the tins! Have previously ordered from other suppliers and found the quality of Wright Bros just not good. Friends have ordered seafood and it was good so maybe I got a bad batch. Disappointing.”

Hi T Mawjee, Thank you for bringing this to our attention. We are very sorry that this has happened, we can assure you that this is not a common occurrence and we have not had this occur before. We will be speaking to our suppliers with regards to this. I will be in touch directly to discuss this further. Kind regards, Michelle

“We couldn't fault the service, but the wife and myself both agreed that the lobsters had been over cooked and were very chewy.”

Hi John, Thank you for your feedback. We are very sorry to hear that you didn't enjoy your cooked lobsters. We will speak to the team about this and I will contact you directly with regards to this matter. Kind regards, Michelle

“To be honest I was a bit disappointed and underwhelmed. Having been in the food business for over 30 years we have been lucky enough to have Lobster on a number of occasions and the size of one of these was really small. The lobster itself was tiny by comparison and the weight was made up in the claws. Not the best experience I am afraid”

Hi Paul, Thank you for your feedback and for bringing this to our attention. I am sorry about the lobster that you received. We appreciate all feedback received and always try to better improve our services and products. I will be in touch with you directly for more information so that our team can investigate this further. Kind regards, Michelle

“My order was not complete and I was not informed of this. I had to ring the office to be informed that there had not been a mistake - one of the items had not been landed and therefore not included. I was refunded efficiently .”

Hi Nicola, Thank you for your feedback. We are very sorry that you were not notified beforehand of the unavailable product on your order. We took this into account on the day and have been working on improving our services to ensure that we keep all our customers up to date on their orders from beginning to end. We take all feedback seriously and are determined to make sure that this doesn't happen again. We hope that we can give you a better experience on a future order. Kind regards, Michelle

“OYSTERS WERE OF THE QUALITY AS £1 OYSTER HAPPY HOUR DEAL WHEN SERVED IN THE RESTAURANT. NOT GOOD ENOUGH WHEN THE PRICE IS ALMOST DOUBLE FOR HOME DELIVERY TO OPEN OURSELVES. FISH DID NOT BURST WITH FLAVOUR IN SPITE OF BEING IN SEASON”

Hi David, Thank you for your feedback. I am sorry to hear that you did not fully enjoy your order. We take all feedback seriously and it's important to us that our customers receive the best experience from beginning to end. I will be in touch with you shortly to get more information and we will look into this further. Kind regards, Michelle

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Wright Brothers is rated 4.7 based on 1,711 reviews