So this is a difficult review. I've previously ordered from you for my very discerning dad and he said the seafood was the best he'd ever had from home. We recommend it to so many people and they ordered too! So I ordered again for a father's Day gift. I get to spend very little with my parents and we were on holiday together so I ordered the BBQ pack, Carlingford Oysters and the mixed ciders for his gift. On the day of delivery, I got up early and went and bought all of the accompanying aspects to make sauces, kebabs, marinades etc. Then I received an email to say the parcel was damaged and that I would not be receiving my delivery. I was absolutely gutted! Not only had I spent an extra load of money of things to go with the order that were now pointless, I had no gift for my dad. I understood that this is DPD's issue and that is why I find the review hard. However I was told on the phone from an employee that they didn't really like DPD as they weren't very good. I was offered for the delivery to be made the following week, but it wasn't possible, we were in holiday when it should have arrived. I only see my parents for a few weekends a year and I would be working the following weekend. I felt really patronised by the lady that was talking to be she kept saying 'awww, I'm sorry" , but didn't really seem sorry at all. I chose to get a full refund. I then got an email to say that I would be given £15 as a goodwill gesture, this was very kind, however I can easily save £15 on an order using the voucher codes emailed to me All in all, the product from here is great, the delivery service used isn't and the customer service definitely needs work on. Will I be back to shop again? Who knows? At the moment no. I was so let down over something special that we had looked forward to.