My Grandma went there to have some trousers let out at the waist. On their website it says “expert clothing alterations” and I would have to disagree as they instead cut off 4 inches from the legs. They then didn’t refund her for the service which she had to pay in advance and although they bought her some more trousers from M&S I do not think this is sufficient for their mistakes in some trousers she wanted to take on holiday in 2 days. I also feel it was extremely rude that when picking up the pairs of trousers they said the “M&S ones are stretchy so better for older lady”. I am very unhappy with this and feel it is disgraceful service.