Dropped two pairs of new trousers in to be taken up. Was told if I want to express service it would cost me around £28. However; I can take normal service for £22 and colect by 4 pm the next day. This suited me as i was flying that evening and could take the trousers with me. I arrived the next day to collect my trousers but they could not find them, even though they told me they were on their system. I waited first i the cue and then was told to wait by whilst they dealt with other customers, I was then asked to come to the back of the store to look for my own trousers. I found them at a back of rack, and they had not even been taken up! I was then told if I could come back a 5 pm, this was not an option for me as I has a tight schedule and another meeting plus a flight to catch. I was also concerned that they intend to just rush the job through. I has to leave without my trousers. I then received a call from the store apologising and saying that the trousers had been done if I could get there, which I couldn't. I told that my wife would have to collect on the following monday. The call apologies and said I would receive a discount. My wife collected on the monday, no sorry, no discount!!! I did however get a parking ticket for waiting to long before and now one of the pairs of trousers has already started to come down so I have to take somewhere else.