11/6/19 I have used Zipyard in the past and for my daughter Megan wedding dress alteration in Dec 2018. We have our 40th wedding anniversary coming up this Saturday and i brought a lovely new dress but it did need a slight alteration each side under the arms about half a inch taken in only. I arrived at zipyard today at 9.20am. As i walked in i reconsidered the lovely Italian lady who was the main lady who did Megan's wedding dress... i waved good morning to her. A lady with short blonde hair came forward... no good morning, even though i said "good morning" to her, her face said it all really. I said can you do a slight alteration to my dress for my party this Saturday. She just straight in with "NO".. we were closed yesterday and we can't. I said i can pick up Friday. "No" was the reply... so very abruptly said. Didn't even look to see the dress. I said well you did my daughter's wedding dress alternation and that's why i have come to you hoping you can do something for me... again "No". I left the shop, got in my car and cried i was so upset with the hostile service. Don't offer a quick same day service when you can't deliver a 4 day service even. Were we work we sell wedding dresses and i have recommended zipyard to lots of people.. I will not be visiting this shop again... It's a pity the lovely Italian lady isn't manager. If they could not do it fine but at least say it in a nice an friendly manner... i would of understood and you would of kept my custom. I went to Boscombe sew quick.. the lady was lovely, and said she could do it by Thursday, and also said she would adjust the sides a little for me as well.