All factual Even RSPCA confirmed that are not allowed to use their logo Miserable Customer Service - without a doubt UPDATE - ( they were) using fake logo of a genuine excellent training course provider- go to them not these people UPDATE 1 - CPD emailed them as confirmed by animal care customer service and then gave them a new number very quickly with no comeback on previous trading using another providers number with no official recognition. UPDATE 2 - the moment they realise they have a bad review I get a call from "customer service" asking if I had received my certificate which I had. Refused to address any concerns I had that they had been using another CPD number that they have and no links with andf the RSPCA whose logo that they display. Very dubious stats on their courses which imply they are totally made up. Try and click on the reviews and nothing comes up as they are just manually created.? Example - course of 660 students with 5 reviews you can't see and at the bottom of the course check out that there are no reviews at all - Search for animal-care-level-3-course/ and see for yourself Look at how many courses only have 5 reviews regardless of the number of students and you cant even read them! Companies House Data Beverley Patricia CLARK-WARD UKPRN: 10087033 Provider Trading Name(s): theanimalcare.org studyhub.org.uk Legal details Legal Address Flat 20 Wells House Rosebery Avenue Spa Green Estate London EC1R 4TR Telephone 02039709892 or 02045328874 Orginal Post Miserable. Course was actualyl okay but a week later still no PDF certificate. Websitr simply said "under evaluation" for days ( PDF certifctae arrived a week later) Terrible customer service with multiple emails un-answered and no phone calls returned. Seemed like a scam. Will see what happens but advise to stay well clear. All phone calls get diverted to voicemail and even messages submitted via website are not replied to. Despite that, I get daily emails offering new special offers with misleading subject titles to get you to open them. Stay well away as the price while low, is not worth the hassle. Claiming back for fraud from credit card company. After completing the course and buying the PDF download I got an instant invoice so they are very happy to take your money and do nothing.