Back in April I ordered a dress from their website for an event. I was told it would take 7-10 days to arrive. 19 days later I received by far the worst quality item ever that looked NOTHING like what was advertised. Not only was it too late to be able to use it for the event I originally purchased it for, but it was the worst looking and made dress I have ever seen. I submitted a "return request" via their website. It took over 3 weeks to receive a response that my return request was finally approved. They gave me directions to return the item. I returned it via USPS and had to PAY out of pocket to return and insure the item. I submitted tracking information that same day to them so they could see my item was on its way. I was supposed to hear back from them when they received my item so they would issue my refund. Two days after shipping back to them I saw that the item was delivered successfully to them. I reached out to them two weeks later to see if they got the item back since I never heard a word back. Three days later they responded to my email that they issued STORE CREDIT in the amount I paid. I never agreed to store credit - who would order from a dishonest, poor quality online retailer ever again to even use the credit?! I have emailed them 5 separate times demanding my refund. Only one of my 5 emails was acknowledged by someone named Lindsay who said she "had a family emergency" and that is why she was not responding to my emails whatsoever. I have since emailed them two more times and filed a formal complaint with the Better Business Bureau in hopes to get the refund that is owed to me. DO NOT UNDER ANY CIRCUMSTANCES PURCHASE FROM THIS RETAILER. THEY ARE DISHONEST AND HAVE THE WORST QUALITY ITEMS I HAVE EVER WITNESSED. They are sneaky and have ZERO customer service. They will not acknowledge your emails and will steal your money or force you to reorder without your consent by just issuing store credit. I did not apply for an exchange - I submitted a RETURN request and was approved. Four months later I am STILL without my money back and they have had their item back for three months. Unacceptable, unprofessional, unethical, awful.