I have used The Book People for a couple of years, and as I live not too far from their warehouse, delivery has always been very fast and reliable, and I would have recommended them to anyone. There was a slight hitch last Christmas when one of the books I had ordered was out of stock. Even though it was not going to arrive in time for Christmas, when they contacted me, I said I was happy to wait for it to come in again, but in the end they refunded my money anyway, which seemed reasonable, as I don't know enough about the workings of the book trade to think otherwise. This year, however it is a different story. I ordered some books on 15th Dec, and, as I have now just discovered, my card was debited immediately. However when I look at my order status on the TBP website, 4 days later, my order is still described as Pending. On the 17th I was shocked to hear that the company has gone into administration, but reassured by their declared intention to fulfil all orders by Christmas. I have tried phoning, but I suspect there in no-one there manning the phones. I have sent an email, in which I even offered to go and collect the books from the warehouse, which would have saved them some money, but have had no reply. Is anyone out there having the same experience, or does anyone know what is going on?