Book People Reviews

Name: Book People
Rating: 2.78

2.8 Rating 72 Reviews

44 %

of reviewers recommend Book People

Company Reviews

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Metrics

2.8

Based on 72 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 5%
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

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“Ordered 15 weeks ago, still no order, rung so many times. Apparently Hermes have lost the parcel but still no refund and now lines are closed!”

Helpful Report

Posted 4 years ago

“Thankyou book people for all your past service. My last books eventually arrived minus 4 for which i have now recieve a refund. Hard times for you all but you kept going. Thankyou and good luck to all the staff for the future. I will miss not being able to order from you!!”

Helpful Report

Posted 4 years ago

“I have purchased numerous times from Bookpeople so I did not hesitate to purchase again in March. Was supposed to wait up to 7 weeks, I did. Instead of parcel I received an email that 1 of many books is out of stock and they have returned £4.00 and said my order will be shipped shortly. 12 weeks later and nothing. I have emailed, called but no response. Very disappointed. I still want my books or money.”

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Posted 4 years ago

“What went wrong?! Books were paid for but not received, and no communication received at all. Impossible to get through on the phone. Website doesn't exist, apparently. I now I find out that the company folded last December. But money still taken, by this now non-existent company, in March. This looks like a possible case of fraud to me, a non-existent company evidently happily taking money from 'customers'.”

Helpful Report

Posted 4 years ago

“Placed and order on the 31st March. It’s now been over 8 weeks and am still waiting for my order! I have emailed them twice and nobody has been bothered to reply to me! The presents were meant for a birthday but obviously that isn’t going to happen now! Thanks bookpeople. You suck”

Helpful Report

Posted 4 years ago

“Having used the site many times I didn’t think twice about placing an order. I placed my order on 5th March. I have written about this order twice but no reply. I didn’t write initially because I was told the order could take up to 4 weeks to arrive and then an update on the web site said it could be 7 weeks. So I then wrote after the 7 weeks passed. Some of my order was for Easter presents for my grandchildren! I feel cheated out of my money by the administrators.”

Helpful Report

Posted 4 years ago

“I placed my order on 20th March. They said will take upto 4 weeks for standard delivery. It's now much longer than that. Emailed them but no reply. Should at least reply to update what's going with my order.”

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Posted 4 years ago

“Ordered on 3rd March, was told it would be up to 7 weeks for it to arrive. Emailed and got a reply saying that they were honouring all orders but it may be a bit longer. A few weeks later when I still hadn't got my order-tried to phone, put in a queue and the phone was never answered. Then sent an email to ask where my books were, no answer. Unacceptable customer service, a real shame as I've always been really pleased with the prompt service.I really hope my order arrives soon as it has gifts within it.”

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Posted 4 years ago

“Ordered on the 4th March and to be honest didn't expect them to turn up but they have finally arrived today and was definitely worth the wait. Hang on in there people they will arrive soon and you won't be disappointed xx”

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Posted 4 years ago

“I ordered a big order on 22/02/2020 before I saw the complaints on twitter. Really wish I hadn't ordered they took my money instantly but still no order, I wanted it for children to kill some time in lockdown but have now had to order from Baker Ross and The Works instead.”

Helpful Report

Posted 4 years ago

“Ordered in mid February and still waiting for delivery..8 WEEKS to date. All E-mails go un answered,,disgraceful service!!! Quick to take your money! Will not recommend or use again”

Helpful Report

Posted 4 years ago

“Ordered books 5th March and still waiting and no reply’s to my emails”

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Posted 4 years ago

“Really sad they are closing, I have been a happy satisfied customer for more years than I care to remember and if deliveries are taking a bit longer at this time maybe it's because they are unhappy they are closing. Thank you for all your prompt, fast deliveries in the past and your great customer service and all the wonderful books my family and I have enjoyed because of your company. I have never been disappointed by the book people”

Helpful Report

Posted 4 years ago

“Order still pending 5 weeks later. I have e-mailed 3 times and managed to speak to them twice. Last week I was told to ring back this week. I have tried several times but waited on the phone for at least 20 minutes each time and put in a queue, Managed to take my payment instantly though . I understand they're closing and it's a sad loss of jobs but stop bombarding me with emails asking me to buy more books every day. You've taken my money but I can’t even have a conversation about my order 5 weeks later. They need to close their orders down and honour existing ones. Not holding out for a refund or the books. All it would have taken was an email saying sorry. Stop marketing when you can't fulfil loyal customer orders.”

Helpful Report

Posted 4 years ago

“I had to wait a month for the order, but I am happy with what I received, as the price is great.”

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Posted 4 years ago

“Took my money over 2 weeks ago for 36 books, order still says pending and they havent answered ANY emails.”

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Posted 4 years ago

“Books arrived today ordered on 12.2.20.!! Appalling customer service. But at least my Grandaughter has her books Good luck !!”

Helpful Report

Posted 4 years ago

“Keep the faith people...I have given a 2 star rev as .....I finally received my order today placed on the 12. 2.20 !!. The issue I have is, if it was stated that it would take over 4 weeks for delivery. I would not have ordered from them. I have spent nearly 60 minutes of my time waiting for someone to answer a phone I have sent 4 emails, to no avail . Would I order again ,NO . But at last my Grandaughter has got got her books.”

Helpful Report

Posted 4 years ago

“Ordered 20/2/20 money taken from account, but no delivery as yet. No reply to emails, did manage to get through on telephone, was told order sitting in warehouse and didnt know when it would be despatched!!!”

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Posted 4 years ago

“Order placed 1st March and says pending online and have been charged, but still not received my order. I see there are similar complaints on here...”

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Posted 4 years ago

Book People is rated 2.8 based on 72 reviews