Book People Reviews

Name: Book People
Rating: 2.78

2.8 Rating 72 Reviews

44 %

of reviewers recommend Book People

Company Reviews

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2.8

Based on 72 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 5%
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 15 weeks ago, still no order, rung so many times. Apparently Hermes have lost the parcel but still no refund and now lines are closed!”

Helpful Report

Posted 3 years ago

“I have purchased numerous times from Bookpeople so I did not hesitate to purchase again in March. Was supposed to wait up to 7 weeks, I did. Instead of parcel I received an email that 1 of many books is out of stock and they have returned £4.00 and said my order will be shipped shortly. 12 weeks later and nothing. I have emailed, called but no response. Very disappointed. I still want my books or money.”

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Posted 3 years ago

“What went wrong?! Books were paid for but not received, and no communication received at all. Impossible to get through on the phone. Website doesn't exist, apparently. I now I find out that the company folded last December. But money still taken, by this now non-existent company, in March. This looks like a possible case of fraud to me, a non-existent company evidently happily taking money from 'customers'.”

Helpful Report

Posted 3 years ago

“Placed and order on the 31st March. It’s now been over 8 weeks and am still waiting for my order! I have emailed them twice and nobody has been bothered to reply to me! The presents were meant for a birthday but obviously that isn’t going to happen now! Thanks bookpeople. You suck”

Helpful Report

Posted 3 years ago

“Having used the site many times I didn’t think twice about placing an order. I placed my order on 5th March. I have written about this order twice but no reply. I didn’t write initially because I was told the order could take up to 4 weeks to arrive and then an update on the web site said it could be 7 weeks. So I then wrote after the 7 weeks passed. Some of my order was for Easter presents for my grandchildren! I feel cheated out of my money by the administrators.”

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Posted 3 years ago

“I placed my order on 20th March. They said will take upto 4 weeks for standard delivery. It's now much longer than that. Emailed them but no reply. Should at least reply to update what's going with my order.”

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Posted 3 years ago

“Ordered on 3rd March, was told it would be up to 7 weeks for it to arrive. Emailed and got a reply saying that they were honouring all orders but it may be a bit longer. A few weeks later when I still hadn't got my order-tried to phone, put in a queue and the phone was never answered. Then sent an email to ask where my books were, no answer. Unacceptable customer service, a real shame as I've always been really pleased with the prompt service.I really hope my order arrives soon as it has gifts within it.”

Helpful Report

Posted 3 years ago

“I ordered a big order on 22/02/2020 before I saw the complaints on twitter. Really wish I hadn't ordered they took my money instantly but still no order, I wanted it for children to kill some time in lockdown but have now had to order from Baker Ross and The Works instead.”

Helpful Report

Posted 3 years ago

“Ordered in mid February and still waiting for delivery..8 WEEKS to date. All E-mails go un answered,,disgraceful service!!! Quick to take your money! Will not recommend or use again”

Helpful Report

Posted 4 years ago

“Order still pending 5 weeks later. I have e-mailed 3 times and managed to speak to them twice. Last week I was told to ring back this week. I have tried several times but waited on the phone for at least 20 minutes each time and put in a queue, Managed to take my payment instantly though . I understand they're closing and it's a sad loss of jobs but stop bombarding me with emails asking me to buy more books every day. You've taken my money but I can’t even have a conversation about my order 5 weeks later. They need to close their orders down and honour existing ones. Not holding out for a refund or the books. All it would have taken was an email saying sorry. Stop marketing when you can't fulfil loyal customer orders.”

Helpful Report

Posted 4 years ago

“Took my money over 2 weeks ago for 36 books, order still says pending and they havent answered ANY emails.”

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Posted 4 years ago

“Books arrived today ordered on 12.2.20.!! Appalling customer service. But at least my Grandaughter has her books Good luck !!”

Helpful Report

Posted 4 years ago

“Ordered 20/2/20 money taken from account, but no delivery as yet. No reply to emails, did manage to get through on telephone, was told order sitting in warehouse and didnt know when it would be despatched!!!”

Helpful Report

Posted 4 years ago

“Order placed 1st March and says pending online and have been charged, but still not received my order. I see there are similar complaints on here...”

Helpful Report

Posted 4 years ago

“Having received no books ordered 23/2 and not getting through on the phone, checked internet and find they went into administration last December. Still receiving emails about their sale and no refund for books. Been in touch with administrators by email and no answer from them. Next step Trading Standards Authority.”

Helpful Report

Posted 4 years ago

“Do not use this company. I ordered 15 February and money taken straight away but no books received. Order still showing pending. Receive regular emails with offers but obviously collecting money from customers but no books sent. This is fraud as taking money on false pretentions. Have contacted them by message and was told would be delivered within 4 weeks and here we are nearly 4 weeks and books still not despatched”

Helpful Report

Posted 4 years ago

“It is disgraceful you can still bombard us with emails daily when my order from 19th Feb has still not arrived. Take note customers DONT ORDER!”

Helpful Report

Posted 4 years ago

“Avoid the book people ordered on 10/2/20 items didn’t arrive so emailed after 7 days no reply, emailed a further 2 times no reply, called only to be on hold for over 30 mins when someone did answer they said they didn’t have the stock in the warehouse for my order so I asked for the order to be cancelled and for a refund which the man on the phone James said could take up to 3 days. Guess what still no refund and I’m still chasing them for it!!!!!! But they managed to send me a sale brochure through the post 🧐 AVOID THE BOOK PEOPLE”

Helpful Report

Posted 4 years ago

“I'd give zero stars if I could. I ordered books the 6/2/20, pretty much a month later and still no books. I've sent numerous emails, FB messages, tried calling. Am so angry that they've taken money when they aren't fulfilling what they've been paid to do. Wish I had stayed clear of them but I was happy with them last year. Wondering if there's any chance of getting money or at least my delivery when they are clearly hiding away. Now their telephone line isn't even working any more. Furious doesn't being to cover it.”

Helpful Report

Posted 4 years ago

“Ordered some books 19 Feb. Not dispatched, not replying emails, not answering the phone. No response.......”

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Posted 4 years ago

Book People is rated 2.8 based on 72 reviews