course content had errors. proctoring process was terrible. biggest problem was that the proctor could not read my ID. I have a microsoft surface book which is only 2 years old with all software/operating system updates. Very frustrating. But also, there was a microsoft os app that your tech support had to disable on one occasion but not others. Getting the proctoring process ready to go and trying get id read by the proctor was multiple hours on the 2nd 2 test. first test all went smoothly. It was nerve wracking. Not what you want before taking a test.