After 10 yrs of working with this company and recent knowledge of how unhappy I can't fathom they are asking for a review. I had reached out to them regarding a zoom class 30 mins prior to the class starting because I had an issue logging on. . The young woman was not helpful in the least. and neither was the CE Shop. Then she told me I was not entitled to a credit after the class started and I still couldn't access it (never hanging up the phone with her the entire time When I emailed customer service regarding the no-credit issue, they didn't respond to my email. Finally when I posted a negative review elsewhere, describing what happened CE Shop commented on my review in a very insulting manner. They offered me a discount (no refund) on my next course. I had already found another company that not only offered better content, but better service. I have been an agent for over 20 yrs and you can be sure I will never give a good review and steer my contacts to another company