Complaint : 10436716 Parcel was not in Pudo locker upon collection. Phoned Mosselbay branch, promise was given to send driver to collect and deliver to street address immediately. By 16h00 still no confirmation that the parcel was collected. NO answer at their office phone. Support email was sent out with enquiry. AGAIN promise to deliver by 16h00 TODAY. It is now 17h10 and still no parcel delivered or confirmation that they do have collected the parcel from Pudo locker. This service is unacceptable and poor. It doesn't help your staff is friendly over the phone (when you can get hold of them), promises are made, but NO further communication or kept of promises. It is now then end of day 4! Friday to Monday afternoon.