Reviews.io - Review by Christyl on THE FIFTH COLLECTION

What's the one thing you hope never changes? The rest was great!

What's the one thing you would change if you could? (This only applies to one item I purchased) Perhaps more precise product details ?

“Hi there, I found the user interface and the ease of purchase (as well as the option to change the delivery address at short notice) and responsiveness of your staff Terrenz great! Well done! The middling rating is specifically relating to the purchase I made, as one item - the Miu Miu flats, arrived with cracked soles (not the end of the world of course...... but would definitely have appreciated this being mentioned in the product write-up). Otherwise, all good, and would consider purchasing again.”

Helpful Report

Posted 1 week ago

Dear Christyl, thank you so much for your review. We’re glad that you were happy with the service and responsiveness of the team! At the same time, we’re sorry to hear of the issue you experienced with the soles of the Miu Miu flats; this can happen sometimes due to a natural process called hydrolysis, but it’s never fun. I’ve included a link to our FAQ on the below in case you want to know more. More importantly, we want to help get this sorted out! We’ll message you separately to discuss arrangements.
More on hydolysis: https://help.thefifthcollection.com/en/articles/1622075-the-rubber-soles-on-my-shoes-fell-apart

Posted 1 week ago

THE FIFTH COLLECTION is rated 4.83 based on 209 reviews

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