THE FIFTH COLLECTION Reviews - Read 503 Genuine Customer Reviews

About THE FIFTH COLLECTION:

Expertly authenticated, lovingly curated vintage and preloved luxury fashion.

We ship worldwide for free. Return for any reason with free return shipping also!

Visit Website

Phone:

Whatsapp (+65) 9627 1507

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road, 06-03 Song Lin Building

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never been disappointed with any of my purchases from The Fifth Collection. Its free shipping abroad is one of the reasons why I do not look into any other online shops anymore.”

Posted 14 hours ago

“Eccezionale, veloce e affidabile. Confezione ben fatta. Consigliato.”

Posted 4 days ago

Dear Saverio, grazie mille! Thank you for taking the time to leave a review. It's great to know that we have your vote of confidence, and recommendation. See you back on the site soon!

Posted 3 days ago

“The blouse came in perfect condition and it looks great!”

Posted 4 days ago

Dear Laura, thank you for taking the time to leave us a review. So glad to know that you are happy with your order! Hope to see you back on the site soon!

Posted 3 days ago

“great customer service”

Posted 5 days ago

Dear Peishan, thank you! (: This just made our week!

Posted 3 days ago

“The Best. My wardrobe is The Fifth Collection ♥️🎈”

Posted 1 week ago

Hi Anne, awwww.. thank you for this! This truly made our day! (:

So happy to know that you enjoy shopping with us, and that we have become a part of your wardrobe! Indeed, one can be green and chic! (:

Posted 6 days ago

“I purchased a pair of Stella McCartney shoes. After day three I hadn’t received notification of postage. I wrote an email and received a lovely back explaining why. Four days later the shoes arrived. To my delight they were exactly as described. I was so pleased & would purchase from The fifth collection again. Lovely team to deal with.”

Posted 1 week ago

Hi there, thanks for taking the time to leave us a review, and feedback on your experience. We'd like to apologise on the slight delay as the sales period have always been quite challenging for a small team like ours - overwhelming orders, and a lean team. But we do try over very best to ensure that the pieces get sent as soon as possible! We are also very transparent and open with communication and will answer, wherever possible, any questions! (:

thank you for the vote of confidence, and we're so happy to know that you love the purchase!

Posted 6 days ago

“Very Good Services 👍
Fast shipping & response & 💯 Authentic items”

Posted 1 week ago

Dear Taemi, thank you for the vote of confidence. We really appreciate you taking the time to write us a review. Hope to see you back on the site soon! (:

Posted 6 days ago

“Good price and item received is as described. But it’s a bit slow in shipping comparing with other online luxury resellers. The package is not very good, my Chanel top was just thrown in the DHL plastic bag not even with a piece of paper wrapping! Was a bit disappointed. Otherwise I would have given higher ranking!”

Posted 1 week ago

Hi there! thank you for taking the time to leave us a review. First of all, we'd like to apologise for the packing - we do our very best to pack our pieces in the best possible manner to protect them from elements and unforeseen circumstances (thus, the plastic wrap). As we face overwhelming orders during the sales period, we might have missed a step in the packing of your sale piece order. That is not an excuse, an we fully take responsibility of that! So, sorry for this regardless. We'll definitely look into the packing to see what happened.

In the meantime, I hope this does not mar your experience from shopping with us again!

Posted 1 week ago

“I ordered a jacket. Initially I was hesitant to place the order because of some poor reviews and because the company is in Singapore and I am in the US making it difficult if something goes wrong. But, everything went perfectly. I placed the order, received confirmation, it shipped in two days due to the time difference and a weekend, and the jacket arrived in 3 more days via DHL. It is in pristine condition exactly as described.
I reached out to the company early on to see when it would ship. They were responsive and honest.
I did see the negative reviews. But, my experience was great and I would definitely buy from The Fifth Collection again.
Overall is was a very positive experience shopping with The Fifth Collection.”

Posted 2 weeks ago

Dear Michele, thank you so much for this kind review. Indeed, as a small business, we have some ups and downs but we try our very best to better ourselves with each customer. Thank you for giving us the chance, despite those that coloured your initial perception. We really appreciate this, and we hope to see you back on the site soon! (:

Posted 1 week ago

“A dilemma whether to share/recommend to others as am afraid the good stuffs will all be snatched away. Overall a good experience and have been with you for many years. Returns also hassle-free which made it more the better.”

Posted 2 weeks ago

Dear Kelly! that is indeed a dilemma but we do appreciate you sharing with your group of close friends - the more the merrier, eh? (:

Posted 1 week ago

“Excellent company
Competitive pricing and quality goods
I love their sales”

Posted 2 weeks ago

Hi Sharon, thank you for taking the time to leave us a review of your experience shopping with THE FIFTH COLLECTION. so glad to know that you're happy, and that you love our sales.. We only have it twice a year, and it is really something that everyone looks forward to! As for the taxes - while we try our best to ensure that we make everything seamless.. we can't control the taxes that are charged and paid to the recipient's government. We are trying to improve this, though!

Posted 2 weeks ago

“Hello. This is a very good consumer experience. The goods, transportation, routing and packaging make me impeccable. Thank you very much. I will continue to buy Europe ~~”

Posted 2 weeks ago

Dear Ning,

thank your for the vote of confidence, and for the kind words. We really appreciate the time taken to write us a review. So happy to know that you'll be back shopping with us! (:

Posted 2 weeks ago

“Fantastic choice. Excellent site. Great prices. Quick delivery.”

Posted 2 weeks ago

Dear Jeni, thank you for taking the time to leave us a review -- so glad to know that you're happy with everything thus far. We look forward to serving you again on the site! (:

Posted 1 week ago

“I was very impressed with your service, thank for an excellent product and very prompt service and shipping!”

Posted 2 weeks ago

Hi there! thank you for taking the time to leave us a review! (:

Posted 1 week ago

“From collecting fantastic pieces that you know are genuine at incredible prices to the amazing sales, The Fifth Collection does it right. I especially love the sustainable element of buying preloved but that there’s minimal packaging. I still use my The Fifth Collection reusable shopping bag daily! Thank you”

Posted 2 weeks ago

Dear Aleksandra, you do not know how happy we are to receive this review! So glad to know that we have met (maybe exceeded, even?) your expectations. So glad to welcome you into the family of collectors we have! Thank you!

Posted 1 week ago

“I am very impressed the service rendered by your company. Not only provide fast delivery but also refund as long as customer is not satisfied with the goods. I will strongly recommend my friends for it.”

Posted 3 weeks ago

Dear Yeo, thank you for the vote of confidence, and for the very kind words. We are so glad that you are happy with the service we've provided. We pride ourselves on ensuring that our customers are given the best service regardless of whether they are purchasing, returning, or simply asking questions. Hope to see you back on the site!

Posted 1 week ago

“Real brand”

Posted 3 weeks ago

Thank you Pauline for taking the time to leave us a review. Indeed, all the pieces on our site have undergone rigorous process of curation and authentication. Plus, there is a lifetime authenticity guarantee so you can always rest assured!

Posted 3 weeks ago

“I love my dress - and the price!
It was all excellent service from A to Z!
Thank you so much!! I’m happy!”

Posted 4 weeks ago

Dear Suzana, thank you for your continued support! (:

Posted 3 weeks ago

“Love their service ; it's seamless from the time I wrote to them to the time they arrange to pick up all my shoes to a summary report and pricing. It's very convenient, professional and ease as well

& also love the idea of charity for items that are not in good condition (instead of posting online to sell to other people)

Great services!”

Posted 4 weeks ago

Dear Christine, thank you for taking the time to leave a review and provide us with your feedback. We really appreciate this! On the point of stock take during collection, we usually send a curator to the house to do this with potential sellers. However, during Covid-19 period, we have taken steps to ensure the safety of our curators as well as potential sellers. So, we work with sellers to let us know the items that they're sending, and our in-house couriers go for the pick up. Once the pieces are back in the office, we will immediately list down the items we received.

We would also love to take initial photos as stock take. However, we are still a small team and that do take a bit of time. Nonetheless, thank you for the suggestion! We will definitely take that into consideration.

Posted 3 weeks ago

“Highly recommended!!! Purchased many items from their website.”

Posted 1 month ago

Dear Elaine, thank you for the review! (:

Posted 1 month ago

THE FIFTH COLLECTION is rated 4.84 based on 503 reviews