THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery”

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Posted 11 months ago

Hi there, thank you for taking the time to leave us a review and give us your feedback. We're glad our speedy delivery impressed you! Noted on the bag presentation - we're on it for future orders.

Posted 11 months ago

“Good service but can be definitely better”

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Posted 1 year ago

Hi there, thanks for the feedback! Noted on what you have expressed. Just wanted to share that we are still a small team, and the curators personally curate the pieces individually. While we try to shorten the curation process as much as we can, it does take time for us to research each piece so that we are able to provide better pricing and description for the piece. Nonetheless, we thank you for the feedback and we will take it into consideration.

Posted 1 year ago

“Good customer service and prompt responses in live chat. Reasonable delivery timeline.”

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Posted 1 year ago

Hi there, thank you for taking the time to leave us a review! We try to be as specific as we can with the flaws and imperfections in the description of the details. Nonetheless, we appreciate the feedback - We also provide more photos and answer any questions you may have via the chat! (:

Posted 1 year ago

“Just realized after my recent purchase that there was a 5.3% add-on when using different payment method, aside from PayNow, which is I'm not eligible as I'm outside Singapore. Disappointed to see that prices on my watchlist have also increased.”

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Posted 2 years ago

Hi there, thanks for your feedback. We checked your order and you were charged the prices exactly as shown on the website. While we do offer incentives for certain low cost local payment methods wherever these can be made easily available to our customers, we regret that we currently have no such options available in New Zealand, but hopefully in the not-too-distant future!

Posted 2 years ago

“Superb service but his don't sell very fast”

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Posted 2 years ago

“A good mix of items but descriptions are not consistent. Fast customer response but there’s always an attitude. Very defensive and flippant at times.”

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Posted 2 years ago

Hi there! thank you for taking the time to leave your feedback. Although we are a bit confused on this as there's only been one very short chat with us in the last 6months, we wanted to thank you for coming back to shop with us, and for your continued support!

Posted 2 years ago

“compare to style-tribute, lack of luxury feeling. the way it is packed and delivered. just ok”

Helpful Report

Posted 2 years ago

Hi Karolina, thank you for the feedback on our packaging. As it happens, we are in the midst of redesigning our packaging. Yay! But it's a very difficult thing on which to strike the right balance. Here's why: On one hand, yes, we are a luxury fashion platform, and everything about our website, our service and customer policies is designed to feel luxurious. I think we have succeeded at that, and your own comment acknowledges the quality of our customer service. But we are also a green business, turning luxury into the single most sustainable solution to the world's second biggest environmental problem, the fashion industry. This is important to us, and something we strive to continually build on. Packaging is where the most waste is created in our operations, so we have been moving away from our original luxury packaging (even if it was designed and sourced sustainably), and increasingly towards minimal packaging. This is not just what we want, we also get far more messages from our customers asking for less packaging than we do asking for more lavish packaging, since at the end of the day, the quality of the fashion item and the customer service around it matter much more. Not all businesses have the same priorities. In your case, your Chanel jacket was carefully wrapped in acid-free tissue paper from recycled sources and placed in a branded kraft paper bag made of 99% recycled materials. The goal of our packaging is not so much to impress quantitatively as it is to be qualitative and protect what matters within and minimize waste. But, stay tuned, the ambitious goal of our packaging redesign is to achieve near-zero waste and also turn it into a positive experience that we're sure you'll love. Thank for your continued support in the meantime!

Posted 2 years ago

“Have been shopping here happily for years, and customer service is usually tip-top!! However, given that I've moved overseas, the taxes and duties I would have to pay on items which should I decide to return them will not be refunded or compensated. This definitely is a barrier to purchasing items from a foreign country.”

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Posted 2 years ago

Hi there, thank you for taking the time to leave us a feedback. We'd also like to thank you for your support the past few years and glad you find our service 'tip-top'! When it comes to tax and duty, we'd love to be able to return your tax to you, however, that is not possible because, as you may already know, this was not charged by us, and not paid to us. However, we do offer free shipping worldwide, as well as a free international return shipping and full refund - no matter the amount, and no matter if you're still living in Singapore or overseas (as many of our international collectors are). Hopefully this clarifies!

Posted 2 years ago

“Disappointed item came in a satchel”

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Posted 2 years ago

Hi Lana, thank you for leaving us a review. We're sorry the DHL packaging was not to your satisfaction. We'll feedback to DHL about it, and we are definitely working on better packaging for our international clients, but this will take some time. In the meantime, we hope you enjoy the bag you ordered!

Posted 2 years ago

“Amazed that my preloved are selling!!”

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Posted 2 years ago

Dear Karen, thank you for taking the time to leave us a review. We’re happy that you get to sell your preloved pieces on our site.

Posted 2 years ago

“The free delivery service is slower and less flexible than before because there's no defined date / time and it's hard managing a schedule for someone who isn't home at all times to be on standby. Understandably so, since it's more "green" but it does make the whole experience feel less premium now. Support given isn't very timely or helpful as well — I did not get a reply for my last enquiry.”

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Posted 2 years ago

Dear Serene, we really appreciate the feedback. Thank you for taking the time to do so. Indeed, we have introduced the green delivery service, which is still a free delivery service. This gives us the chance to group the deliveries together according to the area, thereby minimising the number of back and forth trips from the office. There are definitely some teething issues, but rest assured that we are sorting them out asap so as to make everything as smooth as they were before. Sorry for the inconveniences caused in mean time but thank you for being so patient with us, and for your continued support.

Posted 2 years ago

“Liked the detailed description of the bag that I purchased.”

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Posted 3 years ago

Hi there, thank you for taking the time to leave us a review. We are constantly looking to improve our services and what we provide, in terms of information, to our collectors. We will definitely table the suggestion, and look into the best way to present the conditions. (:

Posted 3 years ago

“The customs charges where very expensive compared to the total amount of the product. The sunglasses are not in perfect conditions. Although, the shipment has been very fast.”

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Posted 3 years ago

Dear Andrea, thanks for taking the time to write us a review. As the pieces are secondhand, We do try to describe in great details the condition and flaws of each piece. Although, we might have missed out on some things. But always happy to answer any questions and provide more images so that you can make a more informed purchase.

Posted 3 years ago

“I would love to see in the info portion: Height of heels, shoulder width in jackets and close-up photos of defects”

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Posted 3 years ago

Hi Christina, thank you for leaving us a review, and providing us with feedback! We are constantly working to improve our services as well as the user experience. Thank you for the feedback! In the meantime, we are always happy to answer any questions you may have and to provide additional images. Simply reach out to us via the chat function on the site! (:

Posted 3 years ago

“Always found service tip-top and managed to scoop a few bargains in my time.”

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Posted 3 years ago

Hi there! Thanks for leaving us a review. Our "tip top service" as you've pointed out also include answering any questions you may have, and we are more than happy to provide more images as well, as you've already known! (:

Posted 3 years ago

“I was confused over the pricing and it was written in small print how the pricing was based on your currency. I Paid 500 dollars more because I didn't get an accurate answer to my use cost.”

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Posted 3 years ago

Dear Jo Ann, thank you for leaving us your feedback, we really appreciate this. Firstly, we’re very sorry to read that we unintentionally caused any confusion! 😧 We’ve taken the time to fully investigate this matter and our processes to understand exactly what happened to serve you better. The settlement is indeed in Singapore Dollars as shown in multiple places on the site and during checkout. You also contacted us via the chat to confirm the approximate USD equivalent shown on the site which we duly confirmed. While we don't control the exchange rate applied by your payment method, you should not have been charged much more (or less) that the amount indicated on the site or shared via our chat... In short, we’re confused too! But we want to help. With your permission, we will reach out directly to get more details from you and see if we can get to the bottom of this together and find a solution! Hope to hear from you soon!

Posted 3 years ago

“Love the items. To improve: It would be handy to know before hand how much, more or less, customs will be for the country the goods are going to be shipped to. The fact that I had to pay an enormous quantity of money when the items arrived made me decide not to order from you anymore.”

Helpful Report

Posted 4 years ago

Dear Charlie, we’re glad to hear that you love the items. We work very hard on our curation to make sure that every customer is completely and consistently satisfied with what they receive, glad to hear that we’ve succeeded with you! Thank you as well for your feedback on duty and tax – international duty and customs is complex and the application by customs is sometimes unpredictable. We found that providing estimates can create other issues with customers when the actual amount varies, even if only slightly. Ultimately, we felt that no one is better informed than the customer on the tax and duty rules of the country they are shipping to, so we make sure that they are aware that tax may be applied and let them make their own assessment. As you know, we also offer free worldwide shipping which partly counterbalances any taxes applied, indeed sometimes even exceeds the amount of tax applied. With all that said, we do have plans to try and better address some of these issues as part of our 2020 roadmap and we thank you in advance for your patience and continued support, and we look forward to serving you again!

Posted 4 years ago

“xxxxxxxxxxxx”

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Posted 4 years ago

“Hi there, I found the user interface and the ease of purchase (as well as the option to change the delivery address at short notice) and responsiveness of your staff Terrenz great! Well done! The middling rating is specifically relating to the purchase I made, as one item - the Miu Miu flats, arrived with cracked soles (not the end of the world of course...... but would definitely have appreciated this being mentioned in the product write-up). Otherwise, all good, and would consider purchasing again.”

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Posted 4 years ago

Dear Christyl, thank you so much for your review. We’re glad that you were happy with the service and responsiveness of the team! At the same time, we’re sorry to hear of the issue you experienced with the soles of the Miu Miu flats; this can happen sometimes due to a natural process called hydrolysis, but it’s never fun. I’ve included a link to our FAQ on the below in case you want to know more. More importantly, we want to help get this sorted out! We’ll message you separately to discuss arrangements. More on hydolysis: https://help.thefifthcollection.com/en/articles/1622075-the-rubber-soles-on-my-shoes-fell-apart

Posted 4 years ago

“Pls donate, thanks”

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Posted 4 years ago

Hi Tiffany, thank you for your comment. However, I'm not sure I understand what this is referring to? https://dash.reviews.io/

Posted 4 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews